Please configure
Spark Smart Modem 2 - How to check your modem lights
Learn what the colours and behaviours of the different lights on your modem mean.
Note: If all the lights except the power light are slow flashing green, it means a firmware update is in progress. Don't turn off the power while the update is in progress.
Lights on the front of your modem
Power light
Light behaviour |
Description |
|
|---|---|---|
 |
No light |
Modem is not connected to a power source. |
 |
Solid green |
Modem is powered on. |
 |
Slow flashing green |
Factory reset is in progress. |
Status light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
Modem is booting up. |
 |
Solid white |
Modem is ready to be connected. |
 |
Solid orange |
Modem is establishing a connection to the internet. |
|
Solid green |
Modem is connected on Fibre broadband. |
 |
Solid blue |
Modem is connected on Wireless broadband. |
 |
Solid light blue |
Modem is in bridge mode. |
 |
Solid red |
Modem is in error state. |
4G LTE light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
Modem is not connected to the 4G mobile link. |
|
Solid green |
The signal strength to the modem is good. |
|
Solid blue |
The signal strength to the modem is fair. |
|
Solid red |
The signal strength to the modem is poor. |
 |
Flashing red |
SIM card is being validated. |
 |
Slow flashing blue |
Modem is connecting to the 4G mobile network. |
WiFi / WPS light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
WiFi is off. |
|
Solid green |
WiFi is on. |
|
Slow flashing green |
WPS process is in progress (flashing for 120 seconds). |
 |
Flashing green |
WPS connection failed or timed out (flashing for 5 seconds). |
Internet light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
Modem is not connected to the internet. |
|
Solid green |
Modem is connected to the internet. |
Phone light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
No phone link. |
|
Solid green |
Phone link is up and connected. |
|
Flashing green |
The phone is off-hook (a call is in progress). |
Lights on the back of your modem
Ethernet / Fibre light
Light behaviour |
Description |
|
|---|---|---|
|
No light |
No Ethernet / Fibre link. |
|
Solid green |
Modem is connected to the Ethernet / Fibre link but is not transmitting data to any device. |
|
Flashing green |
Modem is transmitting data to one or more connected devices. |