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Spark Smart Modem 2 - How to set up your modem

Learn how you can set up and connect your modem on a Fibre or Wireless connection. The Spark Smart Modem 2 package contains:

  • Spark Smart Modem 2
  • Power supply
  • One blue cable
  • One yellow cable
  • One grey cable
  • Safety guide

How to set up your modem on Fibre Broadband

  1. Plug your modem into a power supply near your Fibre box. The Fibre box is also known as an Optical Network Terminal (ONT). It can usually be found on your internal wall.
  2. Plug one end of the blue ethernet cable into the port labelled Fibre on your modem.
  3. Plug the other end of the blue ethernet cable into the port on the Fibre box labelled LAN1 or GE1.

How to set up your modem on Wireless Broadband

  1. Plug your modem into a power supply.
  2. Wait while the modem connects to the network. This can take up to five minutes.
  3. Check the colour of the 4G LTE LED indicator on the front of the modem. For the best performance, the light should be green.
  4. If the LED indicator isn't green, move your modem closer to the window for a better signal.