Spark Smart Modem - How to connect your Mac or Windows device to WiFi

Learn how to set up WiFi on a Mac or Windows device using the Spark Smart Modem.

WiFi security key

To ensure the protection of your WiFi network, your modem comes with a preconfigured security key (10-digit number). This key is your WiFi password. Only devices that have connected with this security key will have access to your WiFi network. The security key can be found on the bottom of your modem and also on the box it came in.

Note: If your security key has been changed, and you don't know what it is, you can factory reset your modem to restore the default security key.

Connect your Mac device to WiFi

Follow these steps to connect your device to the WiFi network.

1. Click the WiFi symbol in the menu bar, then click Turn Wi-Fi On.
2. In the list of networks that appear, your wireless network name (SSID) will be in the format SPARK-XXXXXX. To connect to your network, double click this entry.
3. You will then be asked to enter your security key. This is located on a sticker on the bottom of your modem and on the box the modem came in. Enter the security key into the Password field and click Join.

You are now connected to your WiFi network. We recommend testing by accessing your favourite websites.

Connect your Windows device to WiFi

Follow these steps to set up WiFi on your Windows device.

1. Click the WiFi symbol on the bottom right hand corner of your screen.
2. In the list of networks that appear, your wireless network name (SSID) will be in the format SPARK-XXXXXX. Click this entry.
3. Click Connect. 
4. You will then be asked to enter your security key. This is located on a sticker on the bottom of your modem and on the box the modem came in. Enter the security key into the Password field and click OK.

You are now connected to your WiFi network. We recommend testing by accessing your favourite websites.

Learn more

• Change your WiFi network name and password