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Modem delivery fees and times

For modems, Spark has two delivery options. These are only available in selected New Zealand regions.

Standard delivery

  • $14.95 postage and handling fee applies
  • All standard deliveries will be delivered within 1–3 working days
  • For rural areas, delivery is 1–5 working days

Evening delivery

If your address is at an eligible suburb in Auckland, you can receive your items between 6–9pm on the day your order is shipped. Orders must be placed before the cut-off time of 1pm.

  • $18.95 postage and handling fee applies
  • If you're ordering on a business day and before the cut-off time, your item will arrive the same day you placed your order
  • If you're ordering after the cut-off time or on a weekend or public holiday, your items will be shipped on the next business day and arrive that evening.
  • Evening deliveries are not available to business addresses, PO boxes or parcel collect addresses, as these are typically not open between 6–9pm.

Frequently asked questions

When do I have to order?

To receive your order on the same evening you need to place your order before 1.00pm (Monday to Friday). 

Is a signature required?

Yes. Someone must be home at the time of delivery to sign for your order.

What happens if I am not home when my order is delivered?

For standard deliveries, a card to call will be left for you to arrange pick up or redelivery.

For express deliveries, your order will be redelivered the following day. If you're not home, a card to call will be left for you to arrange pick up or redelivery.

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