Wire maintenance is an optional type of assurance. It covers the cost of repairs to faulty wiring that could be causing issues for your Spark services.
What wire maintenance covers
- Faulty internal wiring, sockets and jackpoints. This includes copper wiring and ethernet cables and sockets.
- Sky jackpoint problems. Note: the technician needs to have followed the Spark installation rules.
- A splitter becoming faulty.
- Hardwired lines that become faulty.
- Service faults caused by faulty wiring:
- Static on the line.
- Can't receive or make calls.
- Broadband connection stops often.
What wire maintenance doesn't cover
- Cables that connect items to jackpoints.
- Issues that don't result from a fault.
- Repairs to wiring or sockets that didn't follow Spark installation rules.
- Any cabling that is outside your house. This includes cables between your house and another building, like your shed.
- Damage by natural disasters.
- Damage from renovations or vandalism.
- Faults because of other equipment. This includes handsets, filters and your modem.
- Wiring upgrades.
- Setting up new connection and wiring.
- Installing a splitter.
- Wiring maintenance doesn't apply to Integrated Services Digital Network (ISDN) lines. These lines provide a digital service over copper lines.
- Upgrading a hardwired jackpoint that isn't faulty.
- Other broadband performance issues. Find more information in the Broadband Terms and Conditions. See terms and conditions
Wire maintenance costs
- If you choose to have wire maintenance, you'll get a monthly charge of $4.95.
- If you choose not to have wire maintenance, the costs for repair work include:
- A fee to locate the fault: $139.45.
- Labour rate (per 15 minutes): $25.30 plus any extra material costs.
30-day stand down
- If you don't choose to have wire maintenance when you sign up for a service, you'll be on a 30-day stand down. If you need repair work done during this time, you'll get a charge.
- If you opt in when you sign up for a service, you're covered straight away.