Important safety notice about Wireless landline power back-up.
We’ve become aware of a manufacturing error in some wireless landline power back-up units. This is the black box that goes between a wireless landline connection box and the wall power socket to provide back-up power in case there’s a power cut.
Your phone is fine, but the power back-up unit can cause overheating which may lead to a fire risk. Since your safety is our top priority, we’ve made the decision to recall all power back-up units.
It’s important to unplug your power-back up, then plug in your wireless connection box.
Need help with this? Please call 0800 159 159.
If you need a hand, just call our team and we’ll send someone out to help you. Or you can remove your power back-up by following the steps below or watching the video instructions. Watch video
Once you’ve disconnected your power back-up, just drop it into your nearest Spark Store. If you need to store it at your house in the interim, we recommend you keep it in a cool dry ventilated space, for example on your garage floor or kitchen bench. Please don't expose it to direct sunlight, rain or water or place it in an enclosed space such as a drawer.
You can call 0800 159 159 or email email@example.com to arrange for us to pick it up.
In the meantime, keep it in a cool, dry, ventilated place away from sunlight, water and soft furnishings. A benchtop or garage floor are good options.
What about your landline?
Your landline will continue to work without a power back-up. But it’s important to remember that it won’t work if there’s a power cut. If you’re concerned about this and you don’t have a mobile phone to use, just call our team to discuss some alternative technology options.
Your safety is our top priority so if there’s anything we can do to help, just get in touch.
The following is our official product safety recall notice.