eTXT is an internet service that provides SMS messaging services from your email or web browser.
eTXT combines the power of email and text to provide you with a cost effective and simple way to contact the people who matter, right to their mobile.
Use eTXT to send:
Integrate with your existing systems (using email or a simple API) to update or alert people wherever they may be.
Various interfaces meet the needs of users:
The eTXT site allows you to send SMS messages from a web browser to supported mobiles. All your messaging and configuration options are available at http://www.etxtservice.co.nz using the login details provided by your Company Administrator (CA), or by Spark.
Check out the HOW TO USE tab for information about using this site.
eTXT is available to all Spark Mobile Postpaid business customers.
|Set up fee||$113.85 (incl GST)|
|Monthly access||$11.50 (incl GST)|
|Usage Charges per message to NZ mobiles or pagers (under 20,000 messages/mth)||$0.12 (excl GST)|
|Usage Charges per message to NZ mobiles or pagers (over 20,000 messages/mth)||$0.10 (excl GST)|
|Usage Charges per message to international networks||$0.15 (excl GST)|
Each eTXT is linked to a mobile number, called the Primary number. This number must be an 027 postpaid number. You choose the Primary number when you register.
Don't worry if you don't have an 027 number, we can sort you out with a special number when you register.
Note: eTXT messages are not covered by the free messages you may get with your mobile plan.
How will I be charged?
All set up and monthly fees will be billed to the Primary number, as will all charges incurred by each user. You will also be charged for messages sent to invalid numbers.
Where you have elected to allow your eTXT users to send long messages each 160 Chr segment is charged as one eTXT.
If you want to spread the charges across multiple accounts, each one will require its own 027 number and postpaid plan
If people reply to your eTXTs, they will be charged for the reply message depending on the SMS plan and terms of the provider that you are with.
Not sure if eTXT will work with your existing systems? Here are some guidelines.
Below are a selection of procedures. More instructions are available in the online User Guide.
You can send a maximum of 500 messages in any 24 hour period. If the eTXTs are for non-business use, you can only send 30 messages every 24 hours. If you need to send more than this, contact your account manager.
eTXTs can be limited to 160, 306, or 450 characters in length. Admins can set this within the eTXT Application.
Note: Messages that are longer than 160 characters will be charged the appropriate rate for each 160 character block. Customers will receive a single message. Long messages count as a single message towards your daily limit.
The sender's details will not appear in an eTXT. We recommend including your details in either the email subject line or at the top of your email message. You can also setup an automatic signature that will appear at the end of the message.
An eTXT can be replied to at any point up until another message is received from the same user.
Select, fill in and submit the New User Details form.
If you're a Spark Home Mobile Business customer, call us on 0800 GET ETXT (0800 438 3898)
If you're a Spark Digital customer, contact your account manager or the Spark Digital helpdesk on 0800 694 364
We recommend Internet Explorer (IE) 9 or above, Chrome, Firefox, Safari as eTXT makes use of responsive design - using up your screen real estate effectively in these browsers. Don't worry if you are using the ancient IE8 - eTXT downgrades gracefully just like any decent product should.
To access and use eTXT you will need a browser (e.g. IE, Chrome or Firefox) that:
IE 7.0 and older is not supported and we suggest you visit the Microsoft website to upgrade to the latest version.
Security is a major concern when accessing a website you don't know and have not grown to trust yet. All traffic to and from the eTXT service is over secure HTTPS connections. None of your personal information is stored in cookies on your PC but we recommend that you check this yourself to put your mind at ease.
You may also notice that using the browser BACK button may cause an error to be displayed. This reduces the incidence of messages being resubmitted by mistake and also prevents any of your pages being accessed should someone attempt to replay your session from data they may have intercepted. Trust us, that is a good thing even though it is a little annoying at times. You can usually navigate using the buttons and links within the application so there is no need to use the BACK button.
On the subject of security we recommend you do not use the same password on our service as you do for other online services. On our systems, your passwords are stored securely (hashed), however on your browser they may not be.