This page has been updated on 4 December 2018 to include the changes for failed transactions.
We’re making changes to the way you can buy and automatically renew your prepaid pack or extra
Note: The full amount for the pack or extra will be debited from your credit/debit card. If for any reason your transaction fails, we'll attempt to renew the pack or extra from your prepaid balance for five days. If you have remaining prepaid balance, this can be used to buy more one-off text, data and calling extras.
Automatic purchases are the most convenient way to pay for packs and extras
Setting up an automatic payment is easy and gives you the convenience of set and forget. You can still manage your current payments in the Spark app or MySpark as normal. Set up Auto Renew now
I already use automatic purchases, what changes for me?