Business Max Fibre Terms / Offer Summary

Below are the terms that apply to our Business Max Fibre Broadband Plan. You agree to these plan terms (including any updates). In addition, our Business General Terms and Business Fixed Line Terms for all business customers will always apply. In the event of inconsistency, these Business Max Fibre plan terms take precedence, followed by the Business Fixed Line Terms, then the Business General Terms. 

View Business General Terms
View Business Fixed Line Terms

Business Max Fibre Broadband is one of our Fibre Broadband plans.  If you’re on any other in-market plans, you can select View business terms to view your plan terms. View business terms

If you're on a retired Spark plan, select View other terms to find your plan terms.  View other terms

Service overview

Service description

  1. Business Max Fibre Broadband is a standalone broadband service for business customers.  
  2. Business Max Fibre Broadband does not include a landline. This can be bought in addition to the plan for $10 a month.

Availability

  1. Business Max  Fibre Broadband is not available in all areas, and eligibility criteria applies. Select the address checker to see what is available to you.  View address checker

Service charge

  1. The monthly price of Business Max Fibre Broadband is set out below and on our pricing page. View Business Broadband pricing 
     
Plan Data allowance    Monthly price (excl GST)    Extra data
 Business  Max Fibre Broadband     Unlimited
$111 n/a 
 Business  Max Fibre Broadband (with landline)  Unlimited
$121 n/a 




Set up charge

 


  1. Business Max Fibre Broadband does not include a modem. You can buy one from Spark with a one-off payment, or on Spark's interest free payment term. Alternatively, you can choose to use your own modem.
  1. A one-off $13 (ex GST) postage fee applies if we need to send you a new modem.
  2. A one-off non-standard Fibre installation charge applies if you need to have Fibre installed and your requirements aren’t standard.

    Find out about modem options
    Find out about interest free payment options
  1. Business Fibre Plan includes Static IP (if requested).

     


Other charges

 

  1. If you cancel your plan before your modem interest free term ends, you'll need to pay the outstanding interest free payments.
  2. If you need to have Fibre installed and your Fibre installation requirements are standard, this is free. However, if your Fibre installation requirements aren’t standard, a one-off non-standard Fibre installation charge will apply.  This charge will vary depending on the Local Fibre Company’s assessment. Additional wiring costs may also apply. You can read more about this in our Fixed Line Terms. View Fixed Line Terms and Conditions 

  3. A landline can be bought in addition to the plan for a monthly charge of $10. If you choose to use a landline, all your national and international calls must be provided by Spark. View landline calling rates

Broadband performance

Performance

 

  1. Broadband performance can be affected by many factors and you could experience different broadband speeds. View broadband speed information
  1. Independent information on broadband performance across different providers, plans and technologies can be found on the Commerce Commission website. Go to the MBNZ dashboard

Access type

 

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. Go to access types and speed information

Other information

Minimum contract period

 

  1. Business Max Fibre Broadband has no minimum fixed term.  


Early termination fee

 

  1. There is no early termination fee for this plan.   

 


Notice period (cancellation)

  1. You'll need to give us 30 days' notice to end your plan, as we've set out in our General Terms.  View General Terms 


Other requirements

  1. If you have a broadband plus landline plan you will need to have toll calling with us, in addition to your broadband and landline.


Traffic management

 

  1. We might have to pause, restrict, end or slow performance of your service if it's necessary for us to protect our networks or manage traffic over our networks. This includes where the usage of our services is excessive and where we need to prioritise certain types of traffic over other traffic at times of congestion.

Fair use

 

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.10 of our General Terms. View General Terms

Effects on other services

 

  1. Fibre modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it's important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Business Max Fibre with landline.  
  3. If you've ordered Business Max Fibre Broadband with a landline, it's possible your existing landline will be disconnected for a few hours when your Business Max Fibre Broadband connection is set up.   

Complaints

  1. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right.

    Please contact us using one of the following options:

    Phone: 126 (Monday - Friday 8am-6pm)

    Post: Please include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can contact you:Customer Resolutions
    Spark New Zealand Trading Limited
    PO Box 1473
    Christchurch 8140
    New Zealand

    Online: Fill in our feedback form

You can also contact us by other means with information on our Contact page. Contact us


Disputes

 

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Other information

 

  1. Not applicable.