Business Wireless Broadband Terms / Offer Summary

Below are the terms that apply to our Business Wireless Broadband Plan. You agree to these plan terms (including any updates). In addition, our Business General Terms and Business Wireless Broadband Technology Terms for all business customers will always apply. In the event of inconsistency, these Business Wireless plan terms take precedence, followed by the Business Broadband Technology Terms then the Business General Terms. 

View Business General Terms
View Business Wireless Broadband Technology Terms

Business Wireless Broadband is one of our Wireless Broadband plans.  If you’re on any other in-market plans, you can select View business terms to view your plan terms. View business terms

If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service overview

Service description

  1. Business Wireless Broadband is a standalone broadband service for business customers.  
  2. It It connects your business to our network via a wireless connection to your house.
  3. Business Wireless Broadband runs on the Spark 4G mobile network.  
  4. Business Wireless Broadband includes a landline. 

Availability

  1. Business Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location. Find out about our coverage

Service charge

  1. The monthly price of Business Wireless Broadband is set out below and on our pricing page. View Business Wireless Broadband pricing 
     
Plan Data allowance    Monthly price (excl GST)    Extra data
  Business Wireless Broadband     Unlimited 
 (Fair Use Policy applies)
$65 n/a 



Set up charge

 


  1. Business Wireless Broadband plan does not include a modem. You can buy one from Spark with a one-off payment, or on Spark's interest free payment term. Or, you can use an existing Spark wireless modem if you already have one.
  1. A one-off $13 (ex GST) postage fee applies if we need to send you a new modem.

    Find out about modem options
    Find out about interest free payment options

 


Other charges

 


  1. If you cancel your plan before your modem interest free term ends, you'll need to pay the outstanding interest free payments.
  1. If you choose to use a landline, all your national and international calls must be provided by Spark. Business Wireless includes Landline with unlimited NZ and Australia calling. Spark charges for international calls outside of Australia.

    View landline calling rates

 


Broadband performance

Performance

 

  1. Broadband performance can be affected by many factors and you could experience different broadband speeds. View broadband speed information
  1. Independent information on broadband performance across different providers, plans and technologies can be found on the Commerce Commission website. Go to the MBNZ dashboard

Access type

 

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. Go to access types and speed information

Other information

Minimum contract period

 

  1. Business Wireless Broadband has no minimum fixed term.  


Early termination fee

 

  1. See point 9 above.  

 


Notice period (cancellation)

  1. You'll need to give us 30 days' notice to end your plan, as we've set out in our General Terms.  


Other requirements

  1. If you buy a landline with your broadband plan, we require you to have your broadband, landline and toll calling all with Spark.


Traffic management

 

  1. We might have to pause, restrict, end or slow performance of your service if it's necessary for us to protect our networks or manage traffic over our networks. This includes where the usage of our services is excessive and where we need to prioritise certain types of traffic over other traffic at times of congestion.

Fair use

 

  1. If you're on Spark's Business Wireless Broadband plan a fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to Fibre or a new plan.

Effects on other services

 

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it's important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you have existing services you're planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Business Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. Your landline will run over wireless. 
  4. If you've ordered Business Wireless Broadband with a landline, it's possible your existing landline will be disconnected for a few hours when your Business Wireless Broadband connection is set up.   

Complaints

  1. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right.

    Please contact us using one of the following options:

    Phone: 126 (Mon-Fri 8am-6pm)

    Post: Please include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can contact you:Customer Resolutions
    Spark New Zealand Trading Limited
    PO Box 1473
    Christchurch 8140
    New Zealand

    Online: Fill in our feedback form

You can also contact us by other means with information on our Contact page. Contact us


Disputes

 

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website