Business Wireless Broadband Terms / Offer Summary

Service description

1. Business Wireless Broadband is a standalone broadband service for business customers.  
   
2. It It connects your business to our network via a wireless connection to your house.
   
3. Business Wireless Broadband runs on the Spark 4G mobile network.  
   
4. Business Wireless Broadband includes a landline. 

Availability

5. Business Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location. Find out about our coverage
   

Service charge

6. The monthly price of Business Wireless Broadband is set out below and on our pricing page. View Business Wireless Broadband pricing 
    

Set up charge

7. Business Wireless Broadband plan does not include a modem. You can buy one from Spark with a one-off payment, or on Spark's interest free payment term. Or, you can use an existing Spark wireless modem if you already have one.

8. A one-off $13 (ex GST) postage fee applies if we need to send you a new modem.
   
   Find out about modem options
   Find out about interest free payment options

9. Business Wireless Broadband includes Static IP (if requested).

Other charges

10. If you cancel your plan before your modem interest free term ends, you'll need to pay the outstanding interest free payments.
11. Business Wireless Broadband includes a Landline with unlimited New Zealand and Australia calls. You will need to have your landline toll calling with Spark.
    
    View landline calling rates

Performance

12. Broadband performance can be affected by many factors and you could experience different broadband speeds. View broadband speed information

13. Independent information on broadband performance across different providers, plans and technologies can be found on the Commerce Commission website. Go to the MBNZ dashboard

Access type

14. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. Go to access types and speed information

Minimum contract period

15. Business Wireless Broadband has no minimum fixed term.  
    
    

Early termination fee

16. There is no early termination fee for this plan. 

Notice period (cancellation)

17. You'll need to give us 30 days' notice to end your plan, as we've set out in our General Terms.  View General Terms
    
    

Other requirements

18. If you have a broadband plus landline plan you will need to have toll calling with us, in addition to your broadband and landline.
    
    

Traffic management

19. We might have to pause, restrict, end or slow performance of your service if it's necessary for us to protect our networks or manage traffic over our networks. This includes where the usage of our services is excessive and where we need to prioritise certain types of traffic over other traffic at times of congestion.

Service restrictions

20. We have some service restrictions which may impact you. For more details, see clauses 6.5 – 6.7 of our General Terms 

21. If you're on Spark's Business Wireless Broadband plan a fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to Fibre or a new plan.
    

Effects on other services

22. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it's important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about vulnerable consumers
23. If you have existing services you're planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Business Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
    
24. Your landline will run over wireless. 
25. If you've ordered Business Wireless Broadband with a landline, it's possible your existing landline will be disconnected for a few hours when your Business Wireless Broadband connection is set up.   
    

Complaints

26. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right.
    
    Please contact us using one of the following options:
    
    Phone: 126 (Monday - Friday 8am-6pm)
    
    Post: Please include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can contact you:
    
    Customer Resolutions
    Spark New Zealand Trading Limited
    PO Box 1473
    Christchurch 8140
    New Zealand
    
    Online: Fill in our feedback form

You can also contact us by other means with information on our Contact page. Contact us

Disputes

27. Information about our disputes policy is available. View our disputes policy
28. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website
    

Other information

29. Not applicable.