Global Roaming Terms and Conditions

Global Roaming Terms and Conditions

Global Roaming Terms and Conditions

Spark offers a Global Roaming service, which enables you to make and receive voice calls, send and receive text messages and access packet and WAP data in countries that are included within Spark's roaming partner alliance.

The roaming services that are available for you are dependent on the Spark network you have access to, the specific device you own as well as the Spark plan you are signed up to. For more information on where you can roam and what services you have access to please go to the roaming Pricing and Checklist tool located at the Spark Roaming page

Service

  • Roaming relies on the use of overseas Telecommunications networks which we do not control and therefore we cannot offer any guarantees about the quality of roaming services. Some services, such as video calling, may not be available while roaming. The use by you of overseas Telecommunication networks will be subject to the terms and conditions of the relevant overseas network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement
  • If you are travelling through the service range of a network not supported by the Spark New Zealand roaming partner alliance you will only have access to emergency services - e.g. you will not be able to make or receive voice calls/texts, make a data connection or have access to voicemail. If you attempt to access roaming services on a network that is not supported by the Spark roaming partner alliance you will get an operator notification.
  • We may incur Roaming charges from overseas telecommunication networks even if you have zero balance on your Spark mobile prepaid account. As such, we may suspend or restrict your use of the Global Roaming services if you continue Roaming on zero balance for more than 60 consecutive days.

Charges and Zone Based Pricing

  • The charges that apply to roaming are in addition to any other charges which apply to your mobile plan
  • The charges for roaming may include charges for voice calls and other messages sent and received or for accessing VAS/WAP and Internet services. The charges for Roaming will be determined by Spark and/or the overseas network operator
  • Roaming charges vary by call type and by zone. Note that zones used are non-geographical. Please use the roaming quick check tool at www.spark.co.nz/roaming for further information on zones and pricing
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute) and are subject to change without notice. Please check www.spark.co.nz/roaming regularly for the most up-to-date charges
  • In most cases, roaming charges do not attract NZ G.S.T.
  • If your Spark Mobile monthly plan has included minutes, those minutes can only be used for calls made within New Zealand and cannot be used while roaming
  • Spark reserves the right to change the zone structure and zone pricing from time to time and we will endeavour to give you at least 10 days notice of any change by posting the amendments on our website
  • Additional charges may be incurred when calling premium or other special numbers (eg 0900, 0172,1800, 0800 etc) while roaming
  • Some VAS / WAP services that are free in NZ are charged while roaming
  • All WAP services accessed while roaming through the menu will be charged the applicable NZ rates inclusive of NZ GST and will also include an underlying roaming data charge which will be GST exclusive
  • Texts sent while roaming should be limited to 160 characters or else they will be split and sent as two texts. If this occurs you will be charged for each text
  • Data roaming is charged in 10kb increments and will appear on monthly bills as a per megabyte charge for Pay monthly customers or will be deducted on a pay-as-you-go basis from the prepaid balance for Prepaid customers

Billing

  • If you are a Spark Mobile Pay monthly customer, all your roaming charges will be billed to your Spark Mobile account
  • The Daily Data Rate applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.
  • If you are a Spark Mobile Prepaid customer, all your roaming charges will be deducted on a pay-as-you-go basis from your prepaid account balance
  • Prepaid and Pay monthly customers have different roaming rates
  • Prepaid customers may incur charges for voicemail deposits when their device is connected to an overseas network, regardless if the device is switched on or off
  • There can be a delay for billing roaming services because the information must first be provided to Spark from the overseas network operator. Note that this could take up to 8 weeks in some cases. Any delay in billing does not affect Spark's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due
  • You are liable for all charges billed to your account or deducted from your prepaid balance while roaming. If your phone or Spark SIM is lost or stolen while overseas, you must advise us immediately. To do so, contact the International Roaming Helpdesk on 0800 492 120 from within New Zealand or on +64 3 371 0866 from overseas. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.

Data Prices

  • The data rate in Zones 1, 2 and 6 applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.

Fair Use Policy

  • Spark's Fair Use Policy ensures everyone can access zero-rated (i.e. free) services, like My Spark and use them responsibly. If your use materially exceeds what we would consider normal use patterns over any day, then your use will be deemed excessive and/or unreasonable. As an example prolonged access to zero-rated content would be considered to breach this policy. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to block your data usage.

Promotional offers

  • Promotional offers available to Spark Mobile customers in New Zealand will not apply when using the roaming service unless they are specifically related to roaming.

Spark SIMs

  • Spark SIMs are valuable pieces of hardware and are linked to your Spark Mobile account. If your mobile has a Spark SIM you should treat it like a credit or bank card, and keep it secure at all times. If your Spark SIM is lost or stolen while overseas you must contact the International Roaming Helpdesk immediately or on +64 3 371 0866 to deactivate your card, otherwise it could be used by others to incur charges.

Automated International Roaming Data Usage Alerts

  • Alerts are for Pay monthly mobile customers only.  Prepaid customers and users of i-pads and tablets do not get these alerts.
  • Alerts relate to international mobile data usage.
  • Usage alerts apply to each zone, for more detail on alerts including how to setup email alerts for devices that can't receive texts, see www.spark.co.nz/roaming
  • Usage alerts are designed to help you keep tabs on your megabyte usage, but ultimately it is your responsibility to monitor how many megabytes you have used.
  • We cannot guarantee the accuracy of usage data alerts or when they will be received by you.  You are entirely responsible for all international data usage that occurs under your mobile account.

Spark offers a Global Roaming service, which enables you to make and receive voice calls, send and receive text messages and access packet and WAP data in countries that are included within Spark's roaming partner alliance.

The roaming services that are available for you are dependent on the Spark network you have access to, the specific device you own as well as the Spark plan you are signed up to. For more information on where you can roam and what services you have access to please go to the roaming Pricing and Checklist tool located at the Spark Roaming page

Service

  • Roaming relies on the use of overseas Telecommunications networks which we do not control and therefore we cannot offer any guarantees about the quality of roaming services. Some services, such as video calling, may not be available while roaming. The use by you of overseas Telecommunication networks will be subject to the terms and conditions of the relevant overseas network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement
  • If you are travelling through the service range of a network not supported by the Spark New Zealand roaming partner alliance you will only have access to emergency services - e.g. you will not be able to make or receive voice calls/texts, make a data connection or have access to voicemail. If you attempt to access roaming services on a network that is not supported by the Spark roaming partner alliance you will get an operator notification.
  • We may incur Roaming charges from overseas telecommunication networks even if you have zero balance on your Spark mobile prepaid account. As such, we may suspend or restrict your use of the Global Roaming services if you continue Roaming on zero balance for more than 60 consecutive days.

Charges and Zone Based Pricing

  • The charges that apply to roaming are in addition to any other charges which apply to your mobile plan
  • The charges for roaming may include charges for voice calls and other messages sent and received or for accessing VAS/WAP and Internet services. The charges for Roaming will be determined by Spark and/or the overseas network operator
  • Roaming charges vary by call type and by zone. Note that zones used are non-geographical. Please use the roaming quick check tool at www.spark.co.nz/roaming for further information on zones and pricing
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute) and are subject to change without notice. Please check www.spark.co.nz/roaming regularly for the most up-to-date charges
  • In most cases, roaming charges do not attract NZ G.S.T.
  • If your Spark Mobile monthly plan has included minutes, those minutes can only be used for calls made within New Zealand and cannot be used while roaming
  • Spark reserves the right to change the zone structure and zone pricing from time to time and we will endeavour to give you at least 10 days notice of any change by posting the amendments on our website
  • Additional charges may be incurred when calling premium or other special numbers (eg 0900, 0172,1800, 0800 etc) while roaming
  • Some VAS / WAP services that are free in NZ are charged while roaming
  • All WAP services accessed while roaming through the menu will be charged the applicable NZ rates inclusive of NZ GST and will also include an underlying roaming data charge which will be GST exclusive
  • Texts sent while roaming should be limited to 160 characters or else they will be split and sent as two texts. If this occurs you will be charged for each text
  • Data roaming is charged in 10kb increments and will appear on monthly bills as a per megabyte charge for Pay monthly customers or will be deducted on a pay-as-you-go basis from the prepaid balance for Prepaid customers

Billing

  • If you are a Spark Mobile Pay monthly customer, all your roaming charges will be billed to your Spark Mobile account
  • The Daily Data Rate applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.
  • If you are a Spark Mobile Prepaid customer, all your roaming charges will be deducted on a pay-as-you-go basis from your prepaid account balance
  • Prepaid and Pay monthly customers have different roaming rates
  • Prepaid customers may incur charges for voicemail deposits when their device is connected to an overseas network, regardless if the device is switched on or off
  • There can be a delay for billing roaming services because the information must first be provided to Spark from the overseas network operator. Note that this could take up to 8 weeks in some cases. Any delay in billing does not affect Spark's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due
  • You are liable for all charges billed to your account or deducted from your prepaid balance while roaming. If your phone or Spark SIM is lost or stolen while overseas, you must advise us immediately. To do so, contact the International Roaming Helpdesk on 0800 492 120 from within New Zealand or on +64 3 371 0866 from overseas. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.

Data Prices

  • The data rate in Zones 1, 2 and 6 applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.

Fair Use Policy

  • Spark's Fair Use Policy ensures everyone can access zero-rated (i.e. free) services, like My Spark and use them responsibly. If your use materially exceeds what we would consider normal use patterns over any day, then your use will be deemed excessive and/or unreasonable. As an example prolonged access to zero-rated content would be considered to breach this policy. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to block your data usage.

Promotional offers

  • Promotional offers available to Spark Mobile customers in New Zealand will not apply when using the roaming service unless they are specifically related to roaming.

Spark SIMs

  • Spark SIMs are valuable pieces of hardware and are linked to your Spark Mobile account. If your mobile has a Spark SIM you should treat it like a credit or bank card, and keep it secure at all times. If your Spark SIM is lost or stolen while overseas you must contact the International Roaming Helpdesk immediately or on +64 3 371 0866 to deactivate your card, otherwise it could be used by others to incur charges.

Automated International Roaming Data Usage Alerts

  • Alerts are for Pay monthly mobile customers only.  Prepaid customers and users of i-pads and tablets do not get these alerts.
  • Alerts relate to international mobile data usage.
  • Usage alerts apply to each zone, for more detail on alerts including how to setup email alerts for devices that can't receive texts, see www.spark.co.nz/roaming
  • Usage alerts are designed to help you keep tabs on your megabyte usage, but ultimately it is your responsibility to monitor how many megabytes you have used.
  • We cannot guarantee the accuracy of usage data alerts or when they will be received by you.  You are entirely responsible for all international data usage that occurs under your mobile account.

Spark offers a Global Roaming service, which enables you to make and receive voice calls, send and receive text messages and access packet and WAP data in countries that are included within Spark's roaming partner alliance.

The roaming services that are available for you are dependent on the Spark network you have access to, the specific device you own as well as the Spark plan you are signed up to. For more information on where you can roam and what services you have access to please go to the roaming Pricing and Checklist tool located at the Spark Roaming page

Service

  • Roaming relies on the use of overseas Telecommunications networks which we do not control and therefore we cannot offer any guarantees about the quality of roaming services. Some services, such as video calling, may not be available while roaming. The use by you of overseas Telecommunication networks will be subject to the terms and conditions of the relevant overseas network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement
  • If you are travelling through the service range of a network not supported by the Spark New Zealand roaming partner alliance you will only have access to emergency services - e.g. you will not be able to make or receive voice calls/texts, make a data connection or have access to voicemail. If you attempt to access roaming services on a network that is not supported by the Spark roaming partner alliance you will get an operator notification.
  • We may incur Roaming charges from overseas telecommunication networks even if you have zero balance on your Spark mobile prepaid account. As such, we may suspend or restrict your use of the Global Roaming services if you continue Roaming on zero balance for more than 60 consecutive days.

Charges and Zone Based Pricing

  • The charges that apply to roaming are in addition to any other charges which apply to your mobile plan
  • The charges for roaming may include charges for voice calls and other messages sent and received or for accessing VAS/WAP and Internet services. The charges for Roaming will be determined by Spark and/or the overseas network operator
  • Roaming charges vary by call type and by zone. Note that zones used are non-geographical. Please use the roaming quick check tool at www.spark.co.nz/roaming for further information on zones and pricing
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute) and are subject to change without notice. Please check www.spark.co.nz/roaming regularly for the most up-to-date charges
  • In most cases, roaming charges do not attract NZ G.S.T.
  • If your Spark Mobile monthly plan has included minutes, those minutes can only be used for calls made within New Zealand and cannot be used while roaming
  • Spark reserves the right to change the zone structure and zone pricing from time to time and we will endeavour to give you at least 10 days notice of any change by posting the amendments on our website
  • Additional charges may be incurred when calling premium or other special numbers (eg 0900, 0172,1800, 0800 etc) while roaming
  • Some VAS / WAP services that are free in NZ are charged while roaming
  • All WAP services accessed while roaming through the menu will be charged the applicable NZ rates inclusive of NZ GST and will also include an underlying roaming data charge which will be GST exclusive
  • Texts sent while roaming should be limited to 160 characters or else they will be split and sent as two texts. If this occurs you will be charged for each text
  • Data roaming is charged in 10kb increments and will appear on monthly bills as a per megabyte charge for Pay monthly customers or will be deducted on a pay-as-you-go basis from the prepaid balance for Prepaid customers

Billing

  • If you are a Spark Mobile Pay monthly customer, all your roaming charges will be billed to your Spark Mobile account
  • The Daily Data Rate applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.
  • If you are a Spark Mobile Prepaid customer, all your roaming charges will be deducted on a pay-as-you-go basis from your prepaid account balance
  • Prepaid and Pay monthly customers have different roaming rates
  • Prepaid customers may incur charges for voicemail deposits when their device is connected to an overseas network, regardless if the device is switched on or off
  • There can be a delay for billing roaming services because the information must first be provided to Spark from the overseas network operator. Note that this could take up to 8 weeks in some cases. Any delay in billing does not affect Spark's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due
  • You are liable for all charges billed to your account or deducted from your prepaid balance while roaming. If your phone or Spark SIM is lost or stolen while overseas, you must advise us immediately. To do so, contact the International Roaming Helpdesk on 0800 492 120 from within New Zealand or on +64 3 371 0866 from overseas. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.

Data Prices

  • The data rate in Zones 1, 2 and 6 applies to any data usage and the full amount is charged to your account from the first kb you use, and applies 12.00am to 11.59pm NZ local time.

Fair Use Policy

  • Spark's Fair Use Policy ensures everyone can access zero-rated (i.e. free) services, like My Spark and use them responsibly. If your use materially exceeds what we would consider normal use patterns over any day, then your use will be deemed excessive and/or unreasonable. As an example prolonged access to zero-rated content would be considered to breach this policy. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to block your data usage.

Promotional offers

  • Promotional offers available to Spark Mobile customers in New Zealand will not apply when using the roaming service unless they are specifically related to roaming.

Spark SIMs

  • Spark SIMs are valuable pieces of hardware and are linked to your Spark Mobile account. If your mobile has a Spark SIM you should treat it like a credit or bank card, and keep it secure at all times. If your Spark SIM is lost or stolen while overseas you must contact the International Roaming Helpdesk immediately or on +64 3 371 0866 to deactivate your card, otherwise it could be used by others to incur charges.

Automated International Roaming Data Usage Alerts

  • Alerts are for Pay monthly mobile customers only.  Prepaid customers and users of i-pads and tablets do not get these alerts.
  • Alerts relate to international mobile data usage.
  • Usage alerts apply to each zone, for more detail on alerts including how to setup email alerts for devices that can't receive texts, see www.spark.co.nz/roaming
  • Usage alerts are designed to help you keep tabs on your megabyte usage, but ultimately it is your responsibility to monitor how many megabytes you have used.
  • We cannot guarantee the accuracy of usage data alerts or when they will be received by you.  You are entirely responsible for all international data usage that occurs under your mobile account.