Spark Unlimited Mobile Plan Terms and Conditions

Spark Unlimited Mobile Plan Terms and Conditions

Spark Unlimited Mobile Plan Terms and Conditions

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges.
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges.
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges.
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

What does the Spark Freedom mobile plan include?

* Non-stop Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Non-stop Data mean?

With the Spark Freedom mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and non-stop Data (NZ only). Non-stop NZ data means you can browse the Web, stream content, upload, download and play games. While there are no strict data caps, after 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

Who is eligible for the Spark Freedom plan?

Spark Consumer and Business customers.

How much is the Spark Freedom mobile plan?

The Spark Freedom mobile plan costs $113.03/mth (excl GST)

Are there limits to what I can stream, or how I can use my data?

With the Spark Freedom mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. What this means in practice is while the customer will still be able to browse, they will experience degradation when watching video, streaming or loading images. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

When will the Spark Freedom mobile plan be launching?

We are busy working to launch our Freedom mobile plan as soon as possible. We’re offering customers the opportunity to pre-order the plan on spark.co.nz from the 6th of April 2017. We’re hoping that our new plan will be ready for customers by late April; however, we’re currently letting customers who register know that we’ll be in touch with them to provision their new plan by 28th April 2017.

I want to pre-order the Spark Freedom mobile plan; how can I do this?

Visit www.spark.co.nz/freedommobile and complete the pre-order form.

I submitted the pre-order form; why haven’t I heard back?

When you submit the pre-order form, you should receive a confirmation email sent to the email address you listed in your submission confirming we’ve received it. In this confirmation email customers are advised that we’ll be in touch with them to provision their new plan by 28th April 2017. If you did not receive this email, please re-submit your pre-order.

Why do Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Freedom plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Is the Spark Freedom plan compatible with tablets?

No, the Spark Freedom plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modem or t-stick?

The Spark Freedom plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Freedom plan allocations: data, text and minutes?

The Spark Freedom plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is also restricted.

Can Business customers get Lightbox?

Lightbox on the Spark Freedom mobile plan; for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Freedom plan option for Term customers?

No, the Spark Freedom plan is mobile open term customers only, and excludes subsidies.

What if a term customer wants to transfer to the Spark Freedom plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Freedom plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I’m on a Wireless Broadband plan, can I get Freedom Data?

No; the Spark Freedom plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

What does the Spark Freedom mobile plan include?

* Non-stop Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Non-stop Data mean?

With the Spark Freedom mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and non-stop Data (NZ only). Non-stop NZ data means you can browse the Web, stream content, upload, download and play games. While there are no strict data caps, after 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

Who is eligible for the Spark Freedom plan?

Spark Consumer and Business customers.

How much is the Spark Freedom mobile plan?

The Spark Freedom mobile plan costs $113.03/mth (excl GST)

Are there limits to what I can stream, or how I can use my data?

With the Spark Freedom mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. What this means in practice is while the customer will still be able to browse, they will experience degradation when watching video, streaming or loading images. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

When will the Spark Freedom mobile plan be launching?

We are busy working to launch our Freedom mobile plan as soon as possible. We’re offering customers the opportunity to pre-order the plan on spark.co.nz from the 6th of April 2017. We’re hoping that our new plan will be ready for customers by late April; however, we’re currently letting customers who register know that we’ll be in touch with them to provision their new plan by 28th April 2017.

I want to pre-order the Spark Freedom mobile plan; how can I do this?

Visit www.spark.co.nz/freedommobile and complete the pre-order form.

I submitted the pre-order form; why haven’t I heard back?

When you submit the pre-order form, you should receive a confirmation email sent to the email address you listed in your submission confirming we’ve received it. In this confirmation email customers are advised that we’ll be in touch with them to provision their new plan by 28th April 2017. If you did not receive this email, please re-submit your pre-order.

Why do Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Freedom plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Is the Spark Freedom plan compatible with tablets?

No, the Spark Freedom plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modem or t-stick?

The Spark Freedom plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Freedom plan allocations: data, text and minutes?

The Spark Freedom plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is also restricted.

Can Business customers get Lightbox?

Lightbox on the Spark Freedom mobile plan; for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Freedom plan option for Term customers?

No, the Spark Freedom plan is mobile open term customers only, and excludes subsidies.

What if a term customer wants to transfer to the Spark Freedom plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Freedom plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I’m on a Wireless Broadband plan, can I get Freedom Data?

No; the Spark Freedom plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

What does the Spark Freedom mobile plan include?

* Non-stop Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Non-stop Data mean?

With the Spark Freedom mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and non-stop Data (NZ only). Non-stop NZ data means you can browse the Web, stream content, upload, download and play games. While there are no strict data caps, after 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

Who is eligible for the Spark Freedom plan?

Spark Consumer and Business customers.

How much is the Spark Freedom mobile plan?

The Spark Freedom mobile plan costs $113.03/mth (excl GST)

Are there limits to what I can stream, or how I can use my data?

With the Spark Freedom mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will slow data speeds for the remainder of the billing cycle. What this means in practice is while the customer will still be able to browse, they will experience degradation when watching video, streaming or loading images. Tethering and mobile hotspot use is prohibited and it’s limited to mobile devices only.

When will the Spark Freedom mobile plan be launching?

We are busy working to launch our Freedom mobile plan as soon as possible. We’re offering customers the opportunity to pre-order the plan on spark.co.nz from the 6th of April 2017. We’re hoping that our new plan will be ready for customers by late April; however, we’re currently letting customers who register know that we’ll be in touch with them to provision their new plan by 28th April 2017.

I want to pre-order the Spark Freedom mobile plan; how can I do this?

Visit www.spark.co.nz/freedommobile and complete the pre-order form.

I submitted the pre-order form; why haven’t I heard back?

When you submit the pre-order form, you should receive a confirmation email sent to the email address you listed in your submission confirming we’ve received it. In this confirmation email customers are advised that we’ll be in touch with them to provision their new plan by 28th April 2017. If you did not receive this email, please re-submit your pre-order.

Why do Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Freedom plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Is the Spark Freedom plan compatible with tablets?

No, the Spark Freedom plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modem or t-stick?

The Spark Freedom plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Freedom plan allocations: data, text and minutes?

The Spark Freedom plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is also restricted.

Can Business customers get Lightbox?

Lightbox on the Spark Freedom mobile plan; for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Freedom plan option for Term customers?

No, the Spark Freedom plan is mobile open term customers only, and excludes subsidies.

What if a term customer wants to transfer to the Spark Freedom plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Freedom plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I’m on a Wireless Broadband plan, can I get Freedom Data?

No; the Spark Freedom plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.