Spark Wireless Broadband Terms

Spark Wireless Broadband Terms

Spark Wireless Broadband Terms

The following Terms apply to our customers who have a Spark Wireless Broadband service with us. These Terms apply together with the Mobile Postpaid Agreement. These Terms will prevail to the extent they are inconsistent with the Mobile Postpaid Agreement.

  • Spark Wireless Broadband requires a Spark Wireless Broadband Modem.
  • Spark does not guarantee that the service can be supplied at a particular location.
  • If your Spark Wireless Broadband service is disconnected for any reason, we cannot guarantee you will be able to connect back to a fixed line broadband service, particularly if there are capacity issues in your area. If you have an existing broadband connection with another provider, you are responsible for arranging for disconnection of this service.
  • Spark Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere.
  • The Spark Wireless Broadband Modem contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Spark on reasonable request.
  • You may not use your Spark Wireless Broadband Modem to receive the Spark Wireless Broadband service at any other location other than the installed location. If you are moving, please contact us. If you are moving to a location within our Spark Wireless Broadband coverage area, you may be able to continue to use the service. If you are moving to a location outside our current Spark Wireless Broadband coverage area, you will need to end your contract with us. Early termination charges may apply.
  • If we become aware that you are using your Spark Wireless Broadband Modem at a location other than the installed location we reserve the right to withhold, suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. However, wherever possible we will try to contact you before we take any action. The reason we retain this right is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.
  • The Spark Wireless Broadband Modem requires mains power. In the event of a power failure, service will not be available, including access to emergency services.
  • If you choose to sign up with Spark Wireless Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199. You will not be required to pay an early termination fee if you are exercising your right to terminate your agreement with us under clauses 15.2, 15.4 or 15.8 of the Mobile Postpaid Agreement.
  • Charging for Spark Wireless Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
  • If you choose to change to another broadband technology (e.g. ADSL), an availability check will need to be done for your address. Spark does not guarantee availability of an alternative broadband technology at your address.
  • Any unused data within a monthly data allocation will not be carried forward to the following month.
  • The Spark Wireless Broadband service is not able to be used as a gateway server.
  • Static IP is not available on Spark Wireless Broadband plans.
  • Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

Spark Wireless Broadband with Landline only

  • For Home Wireless Broadband with Landline, local calls are included in this plan.
  • For Rural Wireless Broadband with Landline, national landline calls are included in this plan. National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.
  • This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Spark Wireless Broadband with Landline.

The following Terms apply to our customers who have a Spark Wireless Broadband service with us. These Terms apply together with the Mobile Postpaid Agreement. These Terms will prevail to the extent they are inconsistent with the Mobile Postpaid Agreement.

  • Spark Wireless Broadband requires a Spark Wireless Broadband Modem.
  • Spark does not guarantee that the service can be supplied at a particular location.
  • If your Spark Wireless Broadband service is disconnected for any reason, we cannot guarantee you will be able to connect back to a fixed line broadband service, particularly if there are capacity issues in your area. If you have an existing broadband connection with another provider, you are responsible for arranging for disconnection of this service.
  • Spark Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere.
  • The Spark Wireless Broadband Modem contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Spark on reasonable request.
  • You may not use your Spark Wireless Broadband Modem to receive the Spark Wireless Broadband service at any other location other than the installed location. If you are moving, please contact us. If you are moving to a location within our Spark Wireless Broadband coverage area, you may be able to continue to use the service. If you are moving to a location outside our current Spark Wireless Broadband coverage area, you will need to end your contract with us. Early termination charges may apply.
  • If we become aware that you are using your Spark Wireless Broadband Modem at a location other than the installed location we reserve the right to withhold, suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. However, wherever possible we will try to contact you before we take any action. The reason we retain this right is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.
  • The Spark Wireless Broadband Modem requires mains power. In the event of a power failure, service will not be available, including access to emergency services.
  • If you choose to sign up with Spark Wireless Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199. You will not be required to pay an early termination fee if you are exercising your right to terminate your agreement with us under clauses 15.2, 15.4 or 15.8 of the Mobile Postpaid Agreement.
  • Charging for Spark Wireless Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
  • If you choose to change to another broadband technology (e.g. ADSL), an availability check will need to be done for your address. Spark does not guarantee availability of an alternative broadband technology at your address.
  • Any unused data within a monthly data allocation will not be carried forward to the following month.
  • The Spark Wireless Broadband service is not able to be used as a gateway server.
  • Static IP is not available on Spark Wireless Broadband plans.
  • Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

Spark Wireless Broadband with Landline only

  • For Home Wireless Broadband with Landline, local calls are included in this plan.
  • For Rural Wireless Broadband with Landline, national landline calls are included in this plan. National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.
  • This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Spark Wireless Broadband with Landline.

The following Terms apply to our customers who have a Spark Wireless Broadband service with us. These Terms apply together with the Mobile Postpaid Agreement. These Terms will prevail to the extent they are inconsistent with the Mobile Postpaid Agreement.

  • Spark Wireless Broadband requires a Spark Wireless Broadband Modem.
  • Spark does not guarantee that the service can be supplied at a particular location.
  • If your Spark Wireless Broadband service is disconnected for any reason, we cannot guarantee you will be able to connect back to a fixed line broadband service, particularly if there are capacity issues in your area. If you have an existing broadband connection with another provider, you are responsible for arranging for disconnection of this service.
  • Spark Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere.
  • The Spark Wireless Broadband Modem contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Spark on reasonable request.
  • You may not use your Spark Wireless Broadband Modem to receive the Spark Wireless Broadband service at any other location other than the installed location. If you are moving, please contact us. If you are moving to a location within our Spark Wireless Broadband coverage area, you may be able to continue to use the service. If you are moving to a location outside our current Spark Wireless Broadband coverage area, you will need to end your contract with us. Early termination charges may apply.
  • If we become aware that you are using your Spark Wireless Broadband Modem at a location other than the installed location we reserve the right to withhold, suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. However, wherever possible we will try to contact you before we take any action. The reason we retain this right is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.
  • The Spark Wireless Broadband Modem requires mains power. In the event of a power failure, service will not be available, including access to emergency services.
  • If you choose to sign up with Spark Wireless Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199. You will not be required to pay an early termination fee if you are exercising your right to terminate your agreement with us under clauses 15.2, 15.4 or 15.8 of the Mobile Postpaid Agreement.
  • Charging for Spark Wireless Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
  • If you choose to change to another broadband technology (e.g. ADSL), an availability check will need to be done for your address. Spark does not guarantee availability of an alternative broadband technology at your address.
  • Any unused data within a monthly data allocation will not be carried forward to the following month.
  • The Spark Wireless Broadband service is not able to be used as a gateway server.
  • Static IP is not available on Spark Wireless Broadband plans.
  • Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

Spark Wireless Broadband with Landline only

  • For Home Wireless Broadband with Landline, local calls are included in this plan.
  • For Rural Wireless Broadband with Landline, national landline calls are included in this plan. National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.
  • This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Spark Wireless Broadband with Landline.