Spark / Sony TV Offer Terms

Spark / Sony TV Offer Terms

Spark / Sony TV Offer Terms

Terms & Conditions for Spark’s Sony TV Offer for all new and existing Unplan customers

Effective 30th November 2018 – Limited time offer – offer continues while stock is available or until  20th December 2018

These Terms and Conditions apply if you purchase the 49” Sony Ultra HD 4K HDR Smart Android TV (“Sony TV”) on 12 or 24 month interest free terms. This agreement is between you and Spark New Zealand Trading Limited (“Spark” or “us”). These terms apply in addition to Spark’s Unplan and Unplan Entertainment terms and conditions. Both the Unplan terms and conditions and these Sony TV Offer comprise the Agreement with you.


Promotional offer Terms:

·         This Sony TV offer is available to new and existing Spark Unplan and Unplan Entertainment broadband customers

If you terminate your Unplan contract before the expiry of its 12 month fixed term, you must pay the outstanding balance on your Sony TV interest free payment plan plus a $199 exit fee.

This Sony TV offer commences on 30 November 2018 and continues while stock is available or (if stock is still available) until 20 December 2018 .  It may be subject to change or expiry without prior notice at Spark’s sole discretion. We can decide whether or not to accept any application and credit criteria apply. Offer limited to one Sony TV per Unplan account. Shipment could take up to 4 weeks from the date of the Unplan order. The Sony TV must be shipped to a physical address and you must be available to sign for delivery.

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, Spark will  help manage customer returns and repairs in the event the Sony TV is faulty or damaged.


Interest Free Payment Terms:

This offer is for the supply of a Sony TV to you for $960, payable in 12 or 24 interest free monthly instalments. Rounding may result in varying monthly instalments. Interest free payment terms apply. For details, see Interest free terms

If your Unplan or Unplan Entertainment plan is terminated  before the expiry of your 12 or 24 month interest free payment plan, you will be required to pay the balance owing under your interest free payment plan at the date of termination.  This charge will apply in addition to any early termination fee payable by you under the Unplan and Unplan Entertainment terms and conditions .

Monthly instalments  are not transferable.

 

Broadband connection and installation

Unplan and Unplan Entertainment is not available everywhere. Eligibility criteria apply.

The Sony TV Offer order will be applied to your account on the date your Unplan or Unplan Entertainment plan is ordered (If already an Unplan customer then this offer will be applied same day you order).

Unplan and Unplan Entertainment  includes a free modem and a standard broadband connection. Non-standard broadband install charges may apply for fibre connections. Supplied modem is dependent on connection type. 
Select Modem details for more information. Modem details 
A $14.95 modem postage fee applies if you are a new Unplan or Unplan Entertainment customer.


Other offers

This offer may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.


Failure to supply SONY TV

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, if you do not receive the Sony TV as specified in this offer, Spark will work with Sony to determine a replacement Sony TV of equal or greater value.  If this occurs, we will contact you to advise of the details of the new Sony television.  If you choose not to accept the replacement Sony television, you can terminate the agreement without paying any exit fees.

 

Spark Goods Returns policy:

1.               Transport Damage

If a consignment appears to have been damaged in transit, you should not accept it. Please refer to CourierPost terms and conditions for returns process in this instance. CourierPost terms and conditions

In the event where the TV is damaged upon delivery you will need to make a claim with CourierPost. The claim must be made within 7 days of receiving the damaged TV. CourierPost will arrange retrieval of the TV. The TV must have ALL original packaging for CourierPost to undergo a damage assessment and thorough investigation. Contact CourierPost Claims: 0800 268 7437

2.               Change of Mind Return

Under Spark’s 7 day right of return policy, we are able to accept a Sony TV return that meets the following qualifying criteria. Spark will not provide any form or documentation to the customer for the return of the product.


2.1 Qualifying Product for Change of Mind Return

·         The Sony TV was purchased within the promotional period

·         The time limit for the change of mind return has not expired – 7 days

·         The Sony TV is in ‘new condition’ – all components are present including packaging with no scratches or damage

·         Your proof of purchase must be included

·         The product is not a non-Qualifying product – please refer to section 4 below


2.2 Change of Mind Return Process

·         Contact us and provide the contact details required

·         Arrange the Sony TV with all components and packaging intact and proof of purchase for the courier to collect

·         Our warehouse will check the Sony TV is in new condition

·         The Sony TV will be credited only once it has been received and confirmed to be in new condition

 

Sony Goods Returns policy:

If the Sony TV is faulty, Spark can liaise on your behalf with Sony. Please either visit your nearest Spark store or call us on 0800 100 100 and we’ll explain how do this.

Alternatively, you can contact Sony directly on 0800 766 96.

Sony’s returns policy is stated below.

 

IMPORTANT NOTE: Customers (“you”) purchasing Sony products from Sony Authorised Retail/Distribution Partners ("Sony Authorised Partners") in New Zealand have certain non-excludable rights under Consumer Guarantees Act 1993 ("Non-excludable Rights"). The Non-excludable Rights include (but are not limited to) rights to refund, repair or replacement where goods fail to meet certain statutory guarantees (e.g. where products are not of acceptable quality).

Any instruction provided by Sony on how Sony will deal with an issue relating to these Guidelines does not affect the customer's Non-excludable Rights

1)      What is a Qualifying Product?

Products will be Qualifying Products if all the following apply:

1. The time limit for the product has not expired

 

The time limits are:

  • 30 days from the date of purchase by end-customer.

 

2. The customer provides valid proof of purchase

 

This is needed to verify purchase date and if the customer’s claim is valid.

3. The product is faulty or of unsaleable quality

If you cannot easily and safely establish whether the product is faulty, please call Sony for instructions on: 0800 766 969 (New Zealand)

4. The product is not a non- Qualifying Product

 

Please refer to section 2 below.


2)      What is a non-Qualifying Product?

Products will be non-Qualifying Products if the following apply:

The disqualifying conditions are :

  • The product is presented more than 30 days from the date of purchase by end-customer.
  • Evidence of customer product misuse or abuse apparent from physical damage to the product or its packaging.
  • Evidence the product has been mishandled or affected by over-voltage, vermin infestation, liquid spill, liquid immersion or splash, or other events that would otherwise affect the customer’s claim the product is faulty.
  • Evidence suggesting the product has been tampered with, modified or otherwise interfered with that would contribute to the product’s ability to operate as designed and manufactured.
  • Where any accessories with the product are missing.
  • Where customer wants to return product because customer has changed his or her mind;
  • Where customer wants to return the product because it does not meet a representation or statement made to the customer by store staff or in marketing or point of sale materials which have not been approved or produced by Sony;
  • Where customer wants to return product because it is not suitable for the particular purpose which the customer communicated to store staff at or before the time of purchase, and the purpose is not approved or made known to Sony; or
  • Where the product has not been acquired by a “consumer”, as defined in the Consumer Guarantees Act 1993.

 


Returns Process for Qualifying Products

If the customers’ preference is to repair their Qualifying Products, please refer to Sony Customer Support at 0800 766 969 (New Zealand). Alternatively, Sony will accept a Qualifying Product for return if the below process is followed:

Step 1: Complete and submit a Returns Request

  • Complete a Sony Returns Request as soon as possible. It is important that you provide all details requested on the form.
  • Email the completed Sony Returns Request to CustomerService.SNZPF@ap.sony.com
  • If Sony accepts a Returns Request, Sony will provide a Returns Authority and associated paperwork within five working days of Sony's receipt of the Returns Request.

 

 

Step 2: Provide the Authorised Return to Sony

  • Return the product to Sony in accordance with the instructions provided with the Returns Authority.
  • The Returns Authority will require you, to the extent practicable, to provide all packaging and all original package contents including any accessories and manuals. If anything is missing, Sony reserves the right to reject the returns.

 

Step 3:

Right to Reject & Charges

Sony reserves the right to: (1) reject a returns claim should it find that the returned product is not a Qualifying Product and (2) levy a charge on you should it find that the returned product is not a Qualifying Product.

Sony will work with you to minimise such returns.

If you have a non-Qualifying Product or questions about your product, call Sony Customer Support at  0800 766 969 (New Zealand).

For the warranty terms and conditions, please refer to the Sony website. Sony website

Terms & Conditions for Spark’s Sony TV Offer for all new and existing Unplan customers

Effective 30th November 2018 – Limited time offer – offer continues while stock is available or until  20th December 2018

These Terms and Conditions apply if you purchase the 49” Sony Ultra HD 4K HDR Smart Android TV (“Sony TV”) on 12 or 24 month interest free terms. This agreement is between you and Spark New Zealand Trading Limited (“Spark” or “us”). These terms apply in addition to Spark’s Unplan and Unplan Entertainment terms and conditions. Both the Unplan terms and conditions and these Sony TV Offer comprise the Agreement with you.


Promotional offer Terms:

·         This Sony TV offer is available to new and existing Spark Unplan and Unplan Entertainment broadband customers

If you terminate your Unplan contract before the expiry of its 12 month fixed term, you must pay the outstanding balance on your Sony TV interest free payment plan plus a $199 exit fee.

This Sony TV offer commences on 30 November 2018 and continues while stock is available or (if stock is still available) until 20 December 2018 .  It may be subject to change or expiry without prior notice at Spark’s sole discretion. We can decide whether or not to accept any application and credit criteria apply. Offer limited to one Sony TV per Unplan account. Shipment could take up to 4 weeks from the date of the Unplan order. The Sony TV must be shipped to a physical address and you must be available to sign for delivery.

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, Spark will  help manage customer returns and repairs in the event the Sony TV is faulty or damaged.


Interest Free Payment Terms:

This offer is for the supply of a Sony TV to you for $960, payable in 12 or 24 interest free monthly instalments. Rounding may result in varying monthly instalments. Interest free payment terms apply. For details, see Interest free terms 

If your Unplan or Unplan Entertainment plan is terminated  before the expiry of your 12 or 24 month interest free payment plan, you will be required to pay the balance owing under your interest free payment plan at the date of termination.  This charge will apply in addition to any early termination fee payable by you under the Unplan and Unplan Entertainment terms and conditions .

Monthly instalments  are not transferable.

 

Broadband connection and installation

Unplan and Unplan Entertainment is not available everywhere. Eligibility criteria apply.

The Sony TV Offer order will be applied to your account on the date your Unplan or Unplan Entertainment plan is ordered (If already an Unplan customer then this offer will be applied same day you order).

Unplan and Unplan Entertainment  includes a free modem and a standard broadband connection. Non-standard broadband install charges may apply for fibre connections. Supplied modem is dependent on connection type.
Select Modem details for more information. Modem details 
A $14.95 modem postage fee applies if you are a new Unplan or Unplan Entertainment customer.


Other offers

This offer may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.


Failure to supply SONY TV

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, if you do not receive the Sony TV as specified in this offer, Spark will work with Sony to determine a replacement Sony TV of equal or greater value.  If this occurs, we will contact you to advise of the details of the new Sony television.  If you choose not to accept the replacement Sony television, you can terminate the agreement without paying any exit fees.

 

Spark Goods Returns policy:

1.               Transport Damage

If a consignment appears to have been damaged in transit, you should not accept it. Please refer to CourierPost terms and conditions for returns process in this instance. CourierPost terms and conditions

In the event where the TV is damaged upon delivery you will need to make a claim with CourierPost. The claim must be made within 7 days of receiving the damaged TV. CourierPost will arrange retrieval of the TV. The TV must have ALL original packaging for CourierPost to undergo a damage assessment and thorough investigation. Contact CourierPost Claims: 0800 268 7437

2.               Change of Mind Return

Under Spark’s 7 day right of return policy, we are able to accept a Sony TV return that meets the following qualifying criteria. Spark will not provide any form or documentation to the customer for the return of the product.


2.1 Qualifying Product for Change of Mind Return

·         The Sony TV was purchased within the promotional period

·         The time limit for the change of mind return has not expired – 7 days

·         The Sony TV is in ‘new condition’ – all components are present including packaging with no scratches or damage

·         Your proof of purchase must be included

·         The product is not a non-Qualifying product – please refer to section 4 below


2.2 Change of Mind Return Process

·         Contact us and provide the contact details required

·         Arrange the Sony TV with all components and packaging intact and proof of purchase for the courier to collect

·         Our warehouse will check the Sony TV is in new condition

·         The Sony TV will be credited only once it has been received and confirmed to be in new condition

 

Sony Goods Returns policy:

If the Sony TV is faulty, Spark can liaise on your behalf with Sony. Please either visit your nearest Spark store or call us on 0800 100 100 and we’ll explain how do this.

Alternatively, you can contact Sony directly on 0800 766 96.

Sony’s returns policy is stated below.

 

IMPORTANT NOTE: Customers (“you”) purchasing Sony products from Sony Authorised Retail/Distribution Partners ("Sony Authorised Partners") in New Zealand have certain non-excludable rights under Consumer Guarantees Act 1993 ("Non-excludable Rights"). The Non-excludable Rights include (but are not limited to) rights to refund, repair or replacement where goods fail to meet certain statutory guarantees (e.g. where products are not of acceptable quality).

Any instruction provided by Sony on how Sony will deal with an issue relating to these Guidelines does not affect the customer's Non-excludable Rights

1)      What is a Qualifying Product?

Products will be Qualifying Products if all the following apply:

1. The time limit for the product has not expired

 

The time limits are:

  • 30 days from the date of purchase by end-customer.

 

2. The customer provides valid proof of purchase

 

This is needed to verify purchase date and if the customer’s claim is valid.

3. The product is faulty or of unsaleable quality

If you cannot easily and safely establish whether the product is faulty, please call Sony for instructions on: 0800 766 969 (New Zealand)

4. The product is not a non- Qualifying Product

 

Please refer to section 2 below.


2)      What is a non-Qualifying Product?

Products will be non-Qualifying Products if the following apply:

The disqualifying conditions are :

  • The product is presented more than 30 days from the date of purchase by end-customer.
  • Evidence of customer product misuse or abuse apparent from physical damage to the product or its packaging.
  • Evidence the product has been mishandled or affected by over-voltage, vermin infestation, liquid spill, liquid immersion or splash, or other events that would otherwise affect the customer’s claim the product is faulty.
  • Evidence suggesting the product has been tampered with, modified or otherwise interfered with that would contribute to the product’s ability to operate as designed and manufactured.
  • Where any accessories with the product are missing.
  • Where customer wants to return product because customer has changed his or her mind;
  • Where customer wants to return the product because it does not meet a representation or statement made to the customer by store staff or in marketing or point of sale materials which have not been approved or produced by Sony;
  • Where customer wants to return product because it is not suitable for the particular purpose which the customer communicated to store staff at or before the time of purchase, and the purpose is not approved or made known to Sony; or
  • Where the product has not been acquired by a “consumer”, as defined in the Consumer Guarantees Act 1993.

 


Returns Process for Qualifying Products

If the customers’ preference is to repair their Qualifying Products, please refer to Sony Customer Support at 0800 766 969 (New Zealand). Alternatively, Sony will accept a Qualifying Product for return if the below process is followed:

Step 1: Complete and submit a Returns Request

  • Complete a Sony Returns Request as soon as possible. It is important that you provide all details requested on the form.
  • Email the completed Sony Returns Request to CustomerService.SNZPF@ap.sony.com
  • If Sony accepts a Returns Request, Sony will provide a Returns Authority and associated paperwork within five working days of Sony's receipt of the Returns Request.

 

 

Step 2: Provide the Authorised Return to Sony

  • Return the product to Sony in accordance with the instructions provided with the Returns Authority.
  • The Returns Authority will require you, to the extent practicable, to provide all packaging and all original package contents including any accessories and manuals. If anything is missing, Sony reserves the right to reject the returns.

 

Step 3:

Right to Reject & Charges

Sony reserves the right to: (1) reject a returns claim should it find that the returned product is not a Qualifying Product and (2) levy a charge on you should it find that the returned product is not a Qualifying Product.

Sony will work with you to minimise such returns.

If you have a non-Qualifying Product or questions about your product, call Sony Customer Support at  0800 766 969 (New Zealand).

For the warranty terms and conditions, please refer to the Sony website. Sony website

Terms & Conditions for Spark’s Sony TV Offer for all new and existing Unplan customers

Effective 30th November 2018 – Limited time offer – offer continues while stock is available or until  20th December 2018

These Terms and Conditions apply if you purchase the 49” Sony Ultra HD 4K HDR Smart Android TV (“Sony TV”) on 12 or 24 month interest free terms. This agreement is between you and Spark New Zealand Trading Limited (“Spark” or “us”). These terms apply in addition to Spark’s Unplan and Unplan Entertainment terms and conditions. Both the Unplan terms and conditions and these Sony TV Offer comprise the Agreement with you.


Promotional offer Terms:

·         This Sony TV offer is available to new and existing Spark Unplan and Unplan Entertainment broadband customers

If you terminate your Unplan contract before the expiry of its 12 month fixed term, you must pay the outstanding balance on your Sony TV interest free payment plan plus a $199 exit fee.

This Sony TV offer commences on 30 November 2018 and continues while stock is available or (if stock is still available) until 20 December 2018 .  It may be subject to change or expiry without prior notice at Spark’s sole discretion. We can decide whether or not to accept any application and credit criteria apply. Offer limited to one Sony TV per Unplan account. Shipment could take up to 4 weeks from the date of the Unplan order. The Sony TV must be shipped to a physical address and you must be available to sign for delivery.

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, Spark will  help manage customer returns and repairs in the event the Sony TV is faulty or damaged.


Interest Free Payment Terms:

This offer is for the supply of a Sony TV to you for $960, payable in 12 or 24 interest free monthly instalments. Rounding may result in varying monthly instalments. Interest free payment terms apply. For details, see Interest free terms 

If your Unplan or Unplan Entertainment plan is terminated  before the expiry of your 12 or 24 month interest free payment plan, you will be required to pay the balance owing under your interest free payment plan at the date of termination.  This charge will apply in addition to any early termination fee payable by you under the Unplan and Unplan Entertainment terms and conditions .

Monthly instalments  are not transferable.

 

Broadband connection and installation

Unplan and Unplan Entertainment is not available everywhere. Eligibility criteria apply.

The Sony TV Offer order will be applied to your account on the date your Unplan or Unplan Entertainment plan is ordered (If already an Unplan customer then this offer will be applied same day you order).

Unplan and Unplan Entertainment  includes a free modem and a standard broadband connection. Non-standard broadband install charges may apply for fibre connections. Supplied modem is dependent on connection type.
Select Modem details for more information. Modem details 
A $14.95 modem postage fee applies if you are a new Unplan or Unplan Entertainment customer.


Other offers

This offer may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.


Failure to supply SONY TV

In addition to any rights you have in New Zealand law, including the Consumer Guarantees Act, if you do not receive the Sony TV as specified in this offer, Spark will work with Sony to determine a replacement Sony TV of equal or greater value.  If this occurs, we will contact you to advise of the details of the new Sony television.  If you choose not to accept the replacement Sony television, you can terminate the agreement without paying any exit fees.

 

Spark Goods Returns policy:

1.               Transport Damage

If a consignment appears to have been damaged in transit, you should not accept it. Please refer to CourierPost terms and conditions for returns process in this instance. CourierPost terms and conditions

In the event where the TV is damaged upon delivery you will need to make a claim with CourierPost. The claim must be made within 7 days of receiving the damaged TV. CourierPost will arrange retrieval of the TV. The TV must have ALL original packaging for CourierPost to undergo a damage assessment and thorough investigation. Contact CourierPost Claims: 0800 268 7437

2.               Change of Mind Return

Under Spark’s 7 day right of return policy, we are able to accept a Sony TV return that meets the following qualifying criteria. Spark will not provide any form or documentation to the customer for the return of the product.


2.1 Qualifying Product for Change of Mind Return

·         The Sony TV was purchased within the promotional period

·         The time limit for the change of mind return has not expired – 7 days

·         The Sony TV is in ‘new condition’ – all components are present including packaging with no scratches or damage

·         Your proof of purchase must be included

·         The product is not a non-Qualifying product – please refer to section 4 below


2.2 Change of Mind Return Process

·         Contact us and provide the contact details required

·         Arrange the Sony TV with all components and packaging intact and proof of purchase for the courier to collect

·         Our warehouse will check the Sony TV is in new condition

·         The Sony TV will be credited only once it has been received and confirmed to be in new condition

 

Sony Goods Returns policy:

If the Sony TV is faulty, Spark can liaise on your behalf with Sony. Please either visit your nearest Spark store or call us on 0800 100 100 and we’ll explain how do this.

Alternatively, you can contact Sony directly on 0800 766 96.

Sony’s returns policy is stated below.

 

IMPORTANT NOTE: Customers (“you”) purchasing Sony products from Sony Authorised Retail/Distribution Partners ("Sony Authorised Partners") in New Zealand have certain non-excludable rights under Consumer Guarantees Act 1993 ("Non-excludable Rights"). The Non-excludable Rights include (but are not limited to) rights to refund, repair or replacement where goods fail to meet certain statutory guarantees (e.g. where products are not of acceptable quality).

Any instruction provided by Sony on how Sony will deal with an issue relating to these Guidelines does not affect the customer's Non-excludable Rights

1)      What is a Qualifying Product?

Products will be Qualifying Products if all the following apply:

1. The time limit for the product has not expired

 

The time limits are:

  • 30 days from the date of purchase by end-customer.

 

2. The customer provides valid proof of purchase

 

This is needed to verify purchase date and if the customer’s claim is valid.

3. The product is faulty or of unsaleable quality

If you cannot easily and safely establish whether the product is faulty, please call Sony for instructions on: 0800 766 969 (New Zealand)

4. The product is not a non- Qualifying Product

 

Please refer to section 2 below.


2)      What is a non-Qualifying Product?

Products will be non-Qualifying Products if the following apply:

The disqualifying conditions are :

  • The product is presented more than 30 days from the date of purchase by end-customer.
  • Evidence of customer product misuse or abuse apparent from physical damage to the product or its packaging.
  • Evidence the product has been mishandled or affected by over-voltage, vermin infestation, liquid spill, liquid immersion or splash, or other events that would otherwise affect the customer’s claim the product is faulty.
  • Evidence suggesting the product has been tampered with, modified or otherwise interfered with that would contribute to the product’s ability to operate as designed and manufactured.
  • Where any accessories with the product are missing.
  • Where customer wants to return product because customer has changed his or her mind;
  • Where customer wants to return the product because it does not meet a representation or statement made to the customer by store staff or in marketing or point of sale materials which have not been approved or produced by Sony;
  • Where customer wants to return product because it is not suitable for the particular purpose which the customer communicated to store staff at or before the time of purchase, and the purpose is not approved or made known to Sony; or
  • Where the product has not been acquired by a “consumer”, as defined in the Consumer Guarantees Act 1993.

 


Returns Process for Qualifying Products

If the customers’ preference is to repair their Qualifying Products, please refer to Sony Customer Support at 0800 766 969 (New Zealand). Alternatively, Sony will accept a Qualifying Product for return if the below process is followed:

Step 1: Complete and submit a Returns Request

  • Complete a Sony Returns Request as soon as possible. It is important that you provide all details requested on the form.
  • Email the completed Sony Returns Request to CustomerService.SNZPF@ap.sony.com
  • If Sony accepts a Returns Request, Sony will provide a Returns Authority and associated paperwork within five working days of Sony's receipt of the Returns Request.

 

 

Step 2: Provide the Authorised Return to Sony

  • Return the product to Sony in accordance with the instructions provided with the Returns Authority.
  • The Returns Authority will require you, to the extent practicable, to provide all packaging and all original package contents including any accessories and manuals. If anything is missing, Sony reserves the right to reject the returns.

 

Step 3:

Right to Reject & Charges

Sony reserves the right to: (1) reject a returns claim should it find that the returned product is not a Qualifying Product and (2) levy a charge on you should it find that the returned product is not a Qualifying Product.

Sony will work with you to minimise such returns.

If you have a non-Qualifying Product or questions about your product, call Sony Customer Support at  0800 766 969 (New Zealand).

For the warranty terms and conditions, please refer to the Sony website. Sony website