Your personal terms are made up of three parts, depending on your technology and plan.

1. General Terms

The General Terms apply to everyone and cover the key things you need to know about being our customer.

View General Terms

2. Fixed Line Terms or Mobile and Wireless Terms

The Fixed Line Terms cover our services that connect to your house using fixed lines, like copper or Fibre. Or, the Mobile and Wireless Terms, which cover all services that run over our mobile network, like our mobile plans and wireless broadband plans.

View Fixed Line Terms

View Mobile and Wireless Terms

3. Plan Terms

Some of our plans have specific rules that apply. This is where you'll find those terms.

Business Terms


Terms that apply to business customers.

View business terms

Other Terms


Other terms, such as offers, competitions and added extras.

View other terms