Cart Empty Cart
Sign out

Terms and conditions for 5G Wireless Broadband Plan and 5G Wireless Broadband Netflix Plan/ Offer Summary

When you sign up for 5G Wireless Broadband, we both agree to these Plan Terms. That includes any updates made along the way. Remember, it’s also a good idea to be across the General Terms – these apply to everyone using Spark services for personal use. The Mobile and Wireless Terms apply to you too.

Service Overview

Service Description

  1. 5G Wireless Broadband is a broadband plan that flexes with you. Based on your usage each month, you are automatically moved between three price tiers. This means you have the freedom to use more data when you want to, and to save money when you use less data.
  2. With 5G Wireless Broadband, you can choose to upgrade to 5G Wireless Broadband Netflix.
  3. 5G Wireless Broadband does not come with a landline.

Availability

  1. 5G Wireless Broadband  is not available in all areas. Take a look at the address checker to see what is available to you. Check your address
  2. If you want 5G Wireless Broadband you’ll need to submit a request via the online form. We will contact you if 5G Wireless Broadband is available at your address, and discuss if its right for you. Go to online form

Service Charge

  1. The monthly price for 5G Wireless Broadband is set out on our broadband plans and pricing schedule. View plans and pricing schedule
  2. Your monthly charges will vary depending on how much data you’ve used. So whenever we invoice you for 5G Wireless Broadband, it’ll be for the previous month’s usage.

Additional Data Charges

     

Not applicable.

 

Set Up Charge

  1. Set up charges will include a one-off $14.95 modem postage fee.

 

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types

Find out more about broadband speeds and performance

Other Information

Minimum Contract Period

  1. 5G Wireless Broadband has no minimum fixed term.

 

Modem Non-Return Fee

  1. When you sign up for 5G Wireless Broadband, we’ll provide you with a modem (a delivery charge will apply) and it’s yours while you have the service. You agree to return the Spark 5G modem when you cancel your plan, or move out of the 5G coverage area, a fee may apply. If you cancel your service within 2 years, contact Spark to return your Spark 5G modem. Please include all associated cables and other equipment originally provided to you with the Spark 5G modem in good working order. Spark will provide a prepaid courier bag for you to return your modem – please return it within 14 days of the disconnection of your Spark Wireless Broadband service. If you choose not to return your Spark Wireless Broadband Modem then, depending on when you terminate, the following fees will apply:
    • 0-6 months: $499
    • 7-12 months: $374
    • 13-18 months: $249
    • 19-24 months: $124
    • 25+ months: $0

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan. This is covered in more detail in our General Terms.

 

Traffic Management 

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms
  2. A Fair Use Policy applies to this plan. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to fibre or a new plan.
  3. If you consider that the change a new plan under clause 14 has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service and no notice period fee will apply.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms
    There's also the Fair Use Policy for 5G Wireless Broadand which we've set out at clause 14 of these terms.

Effects on Other Services

  1. Your modem requires mains power. So, if there’s a power cut your broadband service won’t be available and you won’t be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of SKY TV. Take care to advise your service provider if your broadband service is delivered over wireless broadband (5G) technology to ensure their service is compatible with wireless technology.
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for a landline over a copper network.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Terms for Added Extras

Other Terms

  1. When you sign up to 5G Wireless Broadband Netflix, you will receive:
    1. Netflix Standard (HD) Streaming Plan for the duration of your 5G Wireless Broadband Netflix service. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions