Service Description

1. ADSL is a broadband service for our personal customers. It connects your home to our network via a copper connection to your house. From there, we connect you to the internet using our international network.
2. You also have the option of adding extras to your ADSL Unlimited. You can add a landline and upgrade to ADSL Unlimited Netflix.
3. If you’re on ADSL Naked, no landline is required. 
   

Availability

4. Our ADSL Broadband services are available across most of New Zealand. So if there are copper phone lines running in your area, there's a good chance we may offer broadband as well.
   

Service Charge

5. The monthly price for each type of ADSL Unlimited is set out on our pricing page. View plans and pricing schedule
   

Additional Data Charges

         Not applicable.

Set Up Charge

6. Set up charges may include a one-off non-standard installation charge (this is outlined in our Fixed Line Terms) and a one-off $14.95 modem postage fee for all new modems supplied.
   

Access Type

7. Your access type will be copper ADSL. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types

Find out more about broadband speeds and performance

Minimum Contract Period

8. The minimum contract period is 12 months.

Early Termination Fee

9. If you terminate your plan before the end of your 12 month period, you may need to pay an early termination fee of $199. This is explained further in our General Terms. 
   

Notice period (cancellation)

10. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 
    

Other Requirements

11. To get Naked ADSL you will also need to receive your monthly bill online. 
    

Traffic Management

12. We might also have to pause, restrict, end or slow the performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. 
    

Fair Use

13. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.
    

Effects on Other Services

14. ADSL Broadband: As ADSL runs over a standard phone line, when it’s properly installed it won’t have any adverse effects on other services in your home, like a monitored alarm, Sky TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.
15. Naked ADSL Broadband: Naked broadband means you will not have a landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies with Sky TV, these services won’t work as you don’t have a landline. If you need those services, Naked broadband is not for you.
    

Other Charges

16. Our ADSL packages have the option of coming with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.
17. In some cases, you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than five jackpoints in your house, or you have a monitored alarm.
    

Disputes

18. Information about our disputes policy is available. View our disputes policy
19. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website
    

Other Terms

20. When you sign up to ADSL Unlimited Netflix, you will receive:
    1. Netflix Standard (HD) Streaming Plan for the duration of your ADSL Unlimited Netflix service. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View our Netflix terms and conditions