ADSL Offer Summaries

ADSL Offer Summaries

ADSL Offer Summaries

Service overview

Service description

ADSL is our standard broadband service for residential customers. It connects your home to our network via a copper connection to your house. From there, we connect you to the internet using our extensive international network.

We have four ADSL Unlimited Broadband packages:

·         ADSL Unlimited Broadband is broadband only.  You don’t get a landline or phone number. Lightbox and Netflix are not included.

·         ADSL Unlimited Broadband with Landline comes with a landline and a phone number as well as broadband. Lightbox and Netflix are not included.

·         ADSL Unlimited Entertainment Broadband is broadband only (without a landline) with Standard Lightbox and Netflix Standard plan.

·         ADSL Entertainment Broadband with landline comes with a landline and phone number as well as your broadband and includes Standard Lightbox and Netflix Standard plan

Availability

Our ADSL Broadband services are available in almost all areas of New Zealand. So if there are copper phone lines running in your area, there's a good chance we may offer broadband as well.

Service Charges

ADSLUnlimited Broadband

Monthly data allowance                      Charge

·         Unlimited Data                       $99.99

ADSL Unlimited Broadband with Landline

Monthly data allowance

                 Charge

Unlimited Data

$109.99

ADSL Unlimited Entertainment Broadband

Monthly data allowance

Charge

Unlimited Data

$104.99

ADSL Unlimited Entertainment Broadband with landline

Monthly data allowance          Charge

Unlimited data                        $114.99

All prices include GST.

Set Up Charges

You'll get a free standard connection and a modem on a 12 month contract.

Note that a modem postage and handling fee of $14.95 applies to all new modems supplied.

Additional charges may apply for non-standard installations.

Access Type

Copper ADSL
For more information about access types, click here.
For more information about broadband speeds and performance, click here.

Other Information

Minimum Contract Period

 12 month contract

Early Termination Fee

On a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early.

Notice Period

If you want to cancel your broadband service, you'll need to give us 30 days notice.

Other Requirements

To get Naked ADSL you will also need to receive your monthly bill online.

Traffic Management

We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

Fair Use

We don't run a Fair Use Policy on any of our ADSL Broadband plans.

Effects On Other Services

ADSL Broadband: As ADSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.

Naked ADSL Broadband: Naked broadband means you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband is not for you.

Other Charges

Our ADSL packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

As Naked ADSL doesn't have a landline there are no additional calling charges.

In some cases you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jackpoints in your house, or you have a monitored alarm.

See Broadband terms and conditions on our website for more details on this.

Entertainment

Unlimited Entertainment includes Lightbox Standard and Netflix Standard (HD). View Spark with Netflix terms and conditions

Disputes

Spark is a member of the Telecommunication Dispute Resolution Scheme.

All prices include GST.

This document is only a summary. If you'd like the full detail, our website has the legal broadband terms and conditions.

 

Updated on 15 April 2019.

 

Service overview

Service description

ADSL is our standard broadband service for residential customers. It connects your home to our network via a copper connection to your house. From there, we connect you to the internet using our extensive international network.

We have four ADSL Unlimited Broadband packages:

·         ADSL Unlimited Broadband is broadband only.  You don’t get a landline or phone number. Lightbox and Netflix are not included.

·         ADSL Unlimited Broadband with Landline comes with a landline and a phone number as well as broadband. Lightbox and Netflix are not included.

·         ADSL Unlimited Entertainment Broadband is broadband only (without a landline) with Standard Lightbox and Netflix Standard plan.

·         ADSL Entertainment Broadband with landline comes with a landline and phone number as well as your broadband and includes Standard Lightbox and Netflix Standard plan

Availability

Our ADSL Broadband services are available in almost all areas of New Zealand. So if there are copper phone lines running in your area, there's a good chance we may offer broadband as well.

Service Charges

ADSLUnlimited Broadband

Monthly data allowance                      Charge

·         Unlimited Data                       $99.99

ADSL Unlimited Broadband with Landline

Monthly data allowance

                 Charge

Unlimited Data

$109.99

ADSL Unlimited Entertainment Broadband

Monthly data allowance

Charge

Unlimited Data

$104.99

ADSL Unlimited Entertainment Broadband with landline

Monthly data allowance          Charge

Unlimited data                        $114.99

All prices include GST.

Set Up Charges

You'll get a free standard connection and a modem on a 12 month contract.

Note that a modem postage and handling fee of $14.95 applies to all new modems supplied.

Additional charges may apply for non-standard installations.

Access Type

Copper ADSL
For more information about access types, click here.
For more information about broadband speeds and performance, click here.

Other Information

Minimum Contract Period

 12 month contract

Early Termination Fee

On a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early.

Notice Period

If you want to cancel your broadband service, you'll need to give us 30 days notice.

Other Requirements

To get Naked ADSL you will also need to receive your monthly bill online.

Traffic Management

We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

Fair Use

We don't run a Fair Use Policy on any of our ADSL Broadband plans.

Effects On Other Services

ADSL Broadband: As ADSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.

Naked ADSL Broadband: Naked broadband means you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband is not for you.

Other Charges

Our ADSL packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

As Naked ADSL doesn't have a landline there are no additional calling charges.

In some cases you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jackpoints in your house, or you have a monitored alarm.

See Broadband terms and conditions on our website for more details on this.

Entertainment

Unlimited Entertainment includes Lightbox Standard and Netflix Standard (HD). View Spark with Netflix terms and conditions

Disputes

Spark is a member of the Telecommunication Dispute Resolution Scheme.

All prices include GST.

This document is only a summary. If you'd like the full detail, our website has the legal broadband terms and conditions.

 

Updated on 15 April 2019.

 

Service overview

Service description

ADSL is our standard broadband service for residential customers. It connects your home to our network via a copper connection to your house. From there, we connect you to the internet using our extensive international network.

We have four ADSL Unlimited Broadband packages:

·         ADSL Unlimited Broadband is broadband only.  You don’t get a landline or phone number. Lightbox and Netflix are not included.

·         ADSL Unlimited Broadband with Landline comes with a landline and a phone number as well as broadband. Lightbox and Netflix are not included.

·         ADSL Unlimited Entertainment Broadband is broadband only (without a landline) with Standard Lightbox and Netflix Standard plan.

·         ADSL Entertainment Broadband with landline comes with a landline and phone number as well as your broadband and includes Standard Lightbox and Netflix Standard plan

Availability

Our ADSL Broadband services are available in almost all areas of New Zealand. So if there are copper phone lines running in your area, there's a good chance we may offer broadband as well.

Service Charges

ADSLUnlimited Broadband

Monthly data allowance                      Charge

·         Unlimited Data                       $99.99

ADSL Unlimited Broadband with Landline

Monthly data allowance

                 Charge

Unlimited Data

$109.99

ADSL Unlimited Entertainment Broadband

Monthly data allowance

Charge

Unlimited Data

$104.99

ADSL Unlimited Entertainment Broadband with landline

Monthly data allowance          Charge

Unlimited data                        $114.99

All prices include GST.

Set Up Charges

You'll get a free standard connection and a modem on a 12 month contract.

Note that a modem postage and handling fee of $14.95 applies to all new modems supplied.

Additional charges may apply for non-standard installations.

Access Type

Copper ADSL
For more information about access types, click here.
For more information about broadband speeds and performance, click here.

Other Information

Minimum Contract Period

 12 month contract

Early Termination Fee

On a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early.

Notice Period

If you want to cancel your broadband service, you'll need to give us 30 days notice.

Other Requirements

To get Naked ADSL you will also need to receive your monthly bill online.

Traffic Management

We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

Fair Use

We don't run a Fair Use Policy on any of our ADSL Broadband plans.

Effects On Other Services

ADSL Broadband: As ADSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.

Naked ADSL Broadband: Naked broadband means you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband is not for you.

Other Charges

Our ADSL packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

As Naked ADSL doesn't have a landline there are no additional calling charges.

In some cases you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jackpoints in your house, or you have a monitored alarm.

See Broadband terms and conditions on our website for more details on this.

Entertainment

Unlimited Entertainment includes Lightbox Standard and Netflix Standard (HD). View Spark with Netflix terms and conditions

Disputes

Spark is a member of the Telecommunication Dispute Resolution Scheme.

All prices include GST.

This document is only a summary. If you'd like the full detail, our website has the legal broadband terms and conditions.

 

Updated on 15 April 2019.