Basic Wireless Broadband Plan Terms / Offer Summary

Below are the terms that apply to Basic Wireless Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too.

View Mobile and Wireless Terms
View General Terms

Basic Wireless Broadband is one of our Wireless Broadband plans. 
You can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

All prices quoted in these terms are inclusive of GST.

Service Overview

Service description





  1. Basic Wireless Broadband is a standalone broadband service for personal customers.
  2. It connects your home to our network via a wireless connection to your house.
  3. Basic Wireless Broadband runs on the Spark 4G mobile network.
  4. Basic Wireless Broadband comes with a landline and a phone number, as well as your broadband.



  1. Basic Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge





  1. The monthly price for Basic Wireless Broadband is set out below and on our pricing page.  View Basic Wireless pricing
Plan   Data allowance     Monthly price   Extra data
  Basic Wireless Broadband (includes landline)   40GB $45   $10 for 10GB  
(max of 6)


Additional Data Charges




  1. If you reach your monthly data cap, you can purchase up to six data extras of 10GB for $10 through MySpark online. If you use all six data extras, you won’t be able to buy any more, and you will have to wait until your plan renews to get back online.

    Go to MySpark

Set Up Charge





  1. This plan requires a Spark Wireless modem. Basic Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment of $150, or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark Wireless modem if you already have one.
  2. A one-off $14.95 postage fee applies if we need to send you a new modem.
  3. Find out about modem options
    Find out about Spark's interest free payment options

Other Charges




  1. If you're on an open term and you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.
  2. Your plan comes with a landline but there may be additional calling rates.
  3. Find out more about Spark’s landline calling rates

Broadband Performance




  1. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this visit here.
  2. View Independent information on broadband performance across different providers, plans and technologies

Access Type



  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
  2. Find out more about access types and speeds

Other Information

Minimum Contract Period


  1. Basic Wireless Broadband has no minimum fixed term.

Early Termination Fee


  1. Not applicable. If you terminate your plan before the end date of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice Period (Cancellations)


  1. You’ll need to give us 30 days’ notice to end your plan, as we’ve set out in our General Terms.

Other Requirements


  1. If you purchase landline for your broadband plan, we require you to have your toll calling with Spark, in addition to your broadband and landline.

Traffic Management


  1. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Service Restrictions


  1. We apply restrictions on some websites, ports and traffic and use CG-NAT for wireless broadband IP addresses. See Service restrictions for more details

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services










  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers
  2. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Basic Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. If you've ordered Basic Wireless Broadband, it's possible your existing landline will be disconnected for a few hours when your Basic Wireless Broadband connection is set up.

















  1. Information about our complaints process is set out at clause 7.1 of our General Terms. View our complaints policy
  2. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
    • Phone - If you have time to talk to us about your concern you can use the following numbers:
    • Residential customers: 123 or 0800 800 123 (Mon-Sun 8am-8pm)
    • Post - If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:
    • Customer Resolutions
      Spark New Zealand Trading Limited
      PO Box 1473
      Christchurch 8140
      New Zealand

    • Online - You can also let us know about your concerns on-line by simply completing our online form
  3. All of this information, and more, is also available at



  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunications Dispute Resolution (TDR) Scheme. Visit the TDR website

Other Information

  1. Not applicable.