Basic Wireless Broadband Plan Terms / Offer Summary

Below are the terms that apply to Basic Wireless Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too.

View Mobile and Wireless Terms
View General Terms

Basic Wireless Broadband is one of our Wireless Broadband plans. 
If you’re on any other in-market plans, you can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service Overview

Service description

  1. Basic Wireless Broadband is a broadband service for personal customers. 
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband. 
  3. Basic Wireless Broadband runs on the Spark 4G mobile network. 
  4. Basic Wireless Broadband comes with a landline and a phone number, as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your landline. 

Availability

  1. Basic Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge 

  1. The monthly price for Basic Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule.  View Basic Wireless pricing
Plan   Average download speed*     Average upload speed*     Data allowance     Monthly price   Extra data
  Basic Wireless Broadband (includes landline)   27Mbps 15Mbps 40GB $45   $10 for 10GB  
(max of 6)

 

* Speeds shown are peak time average speeds for wireless technology from the latest Commerce Commission MBNZ report. You may experience a higher or lower speeds than these national averages.  Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.   For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.  

Additional Data Charges

  1. If you reach your monthly data cap, you can purchase up to six data extras of 10GB for $10 through MySpark online. If you use all six data extras, you won’t be able to buy any more, and you will have to wait until your plan renews to get back online.  

Set Up Charge 

  1. Basic Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
    Find out about modem options
    Find out about Spark's interest free payment options

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
    Find out more about access types and speeds

Other Information

Minimum Contract Period

  1. Basic Wireless Broadband has no minimum fixed term. If you're on an open term and you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

Other Requirements

   12. Not applicable.
 

Traffic Management 

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Basic Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology. 
  3. If you've ordered Basic Wireless Broadband, it's possible your existing landline will be disconnected for a few hours when your Basic Wireless Broadband connection is set up.

Other Charges

  1. Your plan comes with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people. You cannot use another provider for your voice calls.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website