Basic Wireless Broadband Plan Terms / Offer Summary

Below are the terms that apply to Basic Wireless Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too.

View Mobile and Wireless Terms
View General Terms

Basic Wireless Broadband is one of our wireless broadband plans. If you’re on Unplan Wireless Broadband, see the Unplan Wireless Terms

Service Overview

Service description

  1. Basic Wireless Broadband is a fast broadband service for personal customers. 
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband. 
  3. Basic Wireless Broadband runs on the Spark mobile network. 
  4. Basic Wireless Broadband comes with a landline and a phone number, as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your landline. 

Availability

  1. Basic Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge 

  1. The monthly price for Basic Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule. View Basic Wireless pricing

Additional Data Charges

  1. If you reach your monthly data cap, you can purchase up to six data extras of 10GB for $10 through MySpark online.

Set Up Charge 

  1. Basic Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
    Find out about modem options
    Find out about Spark's interest free payment options

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
    Find out more about access types and speeds

Other Information

Minimum Contract Period

  1. Basic Wireless Broadband has no minimum fixed term.

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

Other Requirements

Not applicable.
 

Traffic Management 

  1. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 60GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
  2. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

  1. Your modem requires mains power. So, if there's a power cut your broadband service won't be available and you won't be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you're planning to use with your broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Basic Wireless Broadband service is delivered over our wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  2. Your landline will run over wireless technology.
  3. If you've ordered Basic Wireless Broadband, it's possible your existing landline will be disconnected for a few hours when your Basic Wireless Broadband connection is set up.

Other Charges

  1. Your plan comes with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people. All your national and international calls will be provided and invoiced by Spark.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website