Basic Wireless Broadband Plan Terms / Offer Summary

Below are the terms that apply to Basic Wireless Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. Basic Wireless Broadband is one of our wireless broadband plans. If you’re on Unplan Wireless Broadband, see the Unplan Terms

Service Overview

Service description

  1. Basic Wireless Broadband is a fast broadband service for personal customers. 
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband. 
  3. Basic Wireless Broadband runs on the Spark mobile network. 
  4. Basic Wireless Broadband comes with a landline and a phone number, as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your landline. 

Availability

  1. Basic Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out broadband options at your address

Service Charge 

  1. The monthly price for Basic Wireless Broadband is set out on our pricing page Plans and Pricing schedule. View Basic Wireless pricing

Additional Data Charges

  1. If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. This will be automatically charged to your account (unless you’ve set a spend cap to prevent extra charges). After using the extra 10GB, you can purchase data extra(s) of 10GB for $10 through MySpark online.

Set Up Charge 

  1. Basic Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use your own modem, but you’ll need to use a modem that was purchased from Spark.
    Find out about modem options
    Find out about Spark's interest free payment options

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
    Find out more about access types
    Find out more about broadband speeds and performance

Other Information

Minimum Contract Period

  1. Basic Wireless Broadband has no minimum fixed term.

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

Other Requirements

Not applicable.
 

Traffic Management 

  1. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
  2. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

  1. Your broadband service requires mains power to operate. If power is not available (for example, during an outage), your broadband and any services which run over it, may stop working. This means that in the event of a power outage you will not be able to use the wireless landline to make calls to emergency services. We recommend always having a fully charged mobile phone on hand or using a backup power source to keep your broadband and landline service working in the event of a power outage.
  2. This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of SkyTV or PABXs are incompatible with Wireless Broadband.

Other Charges

  1. You plan comes with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people. All your national and international calls will be provided and invoiced by Spark.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website