Essential Fibre Terms / Offer Summary

Below are the terms that apply to our Essential Fibre Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply. Fixed line terms apply too.

View Fixed line terms
View General Terms

Essential Fibre Broadband is one of our Fibre Broadband plans.
You can select View personal terms to view your plan terms.  View personal terms 
If you're on a retired Spark plan, select View other terms to find your plan terms.  View other terms

All prices quoted in these terms are inclusive of GST.

Service Overview

Service Description


  1. Essential Fibre Broadband is a standalone broadband service for personal customers.
  2. A landline can be bought for an extra cost.


  1. Essential Fibre is not available in all areas, and eligibility criteria applies. Select the address checker to see what is available to you.  Address checker

Service Charge




  1. The monthly price for Essential Fibre Broadband is set out below and on our pricing page.  View Essential Fibre plan and pricing 

    *The price shown is valid until 31 July 2024. On 1 August, the price will go up by $5 per month (incl GST) for all new and existing customers.
Plan   Data allowance     Monthly price
Extra data
  Essential Fibre Broadband*   Unlimited


Additional Data Charges


  1. Not applicable.

Set Up Charge




  1. Essential Fibre Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment of $150 or on Spark's interest free payment term. Alternatively, you can choose to use your own modem.
  2. A one-off $14.95 postage fee applies if we need to send you a new modem.
    Find out about modem options
    Find out about Spark's interest free payment options 

Other Charges







  1. A landline can be purchased in addition to the plan for a monthly charge of $10.
  2. Find out more about Spark’s landline calling rates

  3. Non-standard installation charges (including for properties that are 200 or more metres away from the road) incur additional charges. A price can be provided following assessment. Optical network terminal (ONT) extension is $199. Moving an ONT within a premise is $249. If integrated wiring is required a site visit charge of $69 applies, as well as a $79 wiring fee. There is a fault diagnostic fee of $120.
  4. A $43.50 reconnection fee applies if services are suspended for non-payment.

Broadband Performance



  1. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this, see Understand broadband performance
  2. View Independent information on broadband performance across different providers, plans and technologies

Access Type



  1. Your access type will be Fibre. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
  2. Find out more about access types and speeds

Other Information

Minimum Contract Period


  1. Essential Fibre Broadband has no minimum fixed term. 

Early Termination Fee


  1. Not applicable. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)


  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Other Requirements


  1. If you purchase landline for your broadband plan, we require you to have your toll calling with Spark, in addition to your broadband and landline.

Traffic Management


  1. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow the performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Service Restrictions


  1. We apply restrictions on some websites, ports and traffic. See Service restrictions for more details

Fair use


  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services








  1. Fibre modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at 
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Essential Fibre with a landline. 
  3. If you’ve ordered Essential Fibre Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Essential Fibre Broadband connection is set up. 
















  1. Information about our complaints process is set out at clause 7.1 of our General Terms. View our complaints policy
  2. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
    • Phone - If you have time to talk to us about your concern you can use the following numbers:
    • Residential customers: 123 or 0800 800 123 (Mon-Sun 8am-8pm)
    • Post - If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:
    • Customer Resolutions
      Spark New Zealand Trading Limited
      PO Box 1473
      Christchurch 8140
      New Zealand

    • Online - You can also let us know about your concerns on-line by simply completing our online form
  3. All of this information, and more, is also available at




  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Other Information



  1. Not applicable.