Essential Fibre Terms / Offer Summary

Service Description

1. Essential Fibre Broadband is a standalone broadband service for personal customers.
2. A landline can be bought for an extra cost.

Availability

3. Essential Fibre is not available in all areas, and eligibility criteria applies. Select the address checker to see what is available to you.  Address checker
   

5. Not applicable.
   

 

6. Essential Fibre Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment of $150 or on Spark's interest free payment term. Alternatively, you can choose to use your own modem.
7. A one-off $14.95 postage fee applies if we need to send you a new modem.
   Find out about modem options
   Find out about Spark's interest free payment options 

8. A landline can be purchased in addition to the plan for a monthly charge of $10.

Find out more about Spark’s landline calling rates

9. Non-standard installation charges (including for properties that are 200 or more metres away from the road) incur additional charges. A price can be provided following assessment. Optical network terminal (ONT) extension is $199. Moving an ONT within a premise is $249. If integrated wiring is required a site visit charge of $69 applies, as well as a $79 wiring fee. There is a fault diagnostic fee of $120.
10. A $43.50 reconnection fee applies if services are suspended for non-payment.

Performance

11. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this, see Understand broadband performance
12. View Independent information on broadband performance across different providers, plans and technologies

Access Type

13. Your access type will be Fibre. More information about access types and speeds can be found on the NZ Telecommunications Forum website.

Find out more about access types and speeds

Minimum Contract Period

14. Essential Fibre Broadband has no minimum fixed term. 

15. Not applicable. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

16. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  
    
    

17. If you purchase landline for your broadband plan, we require you to have your toll calling with Spark, in addition to your broadband and landline.

18. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow the performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Fair use

20. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.
    
    

21. Fibre modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
22. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Essential Fibre with a landline. 
23. If you’ve ordered Essential Fibre Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Essential Fibre Broadband connection is set up. 
    

Disputes

27. Information about our disputes policy is available. View our disputes policy
28. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website
    

Other Information

29. Not applicable.