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Everyday Wireless Terms / Offer Summary

Below are the terms that apply to our Everyday Wireless Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

View Mobile and Wireless Terms
View General Terms

Everyday Wireless Broadband is one of our Wireless Broadband plans. 
If you’re on any other in-market plans, you can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service Overview

Service Description

  1. Everyday Wireless Broadband is a broadband service for personal customers.  
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband.  
  3. Everyday Wireless Broadband runs on the Spark 4G mobile network.  
  4. Everyday Wireless Broadband does not include a landline.  This can be purchased in addition to the plan for a monthly charge of $10  

Availability

  1. Everyday Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge

  1. The monthly price Everyday Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule.  View Everyday Wireless pricing 
Plan   Average download speed*     Average upload speed*     Data allowance     Monthly price   Extra data
  Everyday Wireless Broadband   27Mbps 15Mbps Unlimited**
  **Fair Use Policy applies  		 $70
 n/a

 

* Speeds shown are peak time average speeds for wireless technology from the latest Commerce Commission MBNZ report. You may experience a higher or lower speeds than these national averages.  Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.   For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.  

Fair use

 

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.  

Set Up Charge

  1. Everyday Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
    Find out about modem options
    Find out about Spark's interest free payment options 

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds

Other Information

Minimum Contract Period

 

  1. Everyday Wireless Broadband has no minimum fixed term. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends. 

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Other Requirements

 

   12. Not applicable.

 

Traffic Management

  1. We might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair Use

  1. If you’re on Spark’s Everyday Wireless Broadband plan a fair use policy applies.  This means you cannot use the service in a way that is overly excessive or unreasonable.  This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it.  If you engage in overly excessive or unreasonable usage, we will contact you.  If this usage continues, you will be given the choice to move to Fibre or a new plan.

 

Effects on Other Services

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you have existing services you’re planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Lite Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Lite Wireless with a landline. Your landline will run over wireless. 
  4. If you’ve ordered Everyday Wireless Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Lite Wireless Broadband connection is set up. 

Other Charges

  1. A landline can be purchased in addition to the plan for a monthly charge of $10. 

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website