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Everyday Wireless Terms / Offer Summary

Below are the terms that apply to our Everyday Wireless Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

View Mobile and Wireless Terms

View General Terms

Everyday Wireless Broadband Plan is one of our Wireless Broadband plans. 

You can select View personal terms to view your plan terms. View personal terms

If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

All prices quoted in these terms are inclusive of GST.

Service Overview

Service Description

 

 

 

  1. Everyday Wireless Broadband is a standalone broadband service for personal customers.  
  2. It connects your home to our network via a wireless connection to your house.  
  3. Everyday Wireless Broadband runs on the Spark 4G mobile network.

Availability

 

 

  1. Everyday Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge

 

 

 

 

 

  1. The monthly price Everyday Wireless Broadband is set out below and on our pricing page.  View Everyday Wireless pricing
Plan   Data allowance     Monthly price   Extra data
  Everyday Wireless Broadband   Unlimited
 Fair Use Policy applies  		 $60 n/a

 

Additional Data Charges

  1. Not applicable

     

Set Up Charge

 

 

 

 

 

  1. This plan requires a Spark Wireless modem. Everyday Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment of $150, or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark Wireless modem if you already have one.
  2. A one-off $14.95 postage fee applies if we need to send you a new modem.
    3. Find out about modem options
    Find out about Spark's interest free payment options

Other Charges

 

 

 

  1. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.
  2. A landline can be purchased in addition to the plan for a monthly charge of $10.

    3. Find out more about Spark's landline calling rates

 

Broadband Performance

Performance

 

 

  1. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this, see Understand broadband performance
  2. View Independent information on broadband performance across different providers, plans and technologies

Access Type

 

 

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.

    2. Find out more about access types and speeds

Other Information

Minimum Contract Period

  1. Everyday Wireless Broadband has no minimum fixed term.

Early Termination Fee

 

  1. Not applicable. If you terminate your plan before the end date of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)

 

  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Traffic Management

 

  1. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Service Restrictions

 

  1. We apply restrictions on some websites, ports and traffic and use CG-NAT for wireless broadband IP addresses. See Service restrictions for more details

Fair Use

 

 

  1. If you're on Spark's Everyday Wireless Broadband plan a fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. We’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it's important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at  www.spark.co.nz/vulnerable
  2. If you have existing services you’re planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Everyday Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. If you want to make calls from a landline (including 111 calls), you'll need to add a landline for an extra $10/month. Your landline will run over wireless. 
  4. If you've ordered Everyday Wireless Broadband, and requested to add a landline for an extra $10/month, it's possible your existing landline will be disconnected for a few hours when your Everyday Wireless Broadband connection is set up. 

Complaints

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Information about our complaints process is set out at clause 7.1 of our General Terms. View our complaints policy
  2. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
    • Phone - If you have time to talk to us about your concern you can use the following numbers:
    • Residential customers: 123 or 0800 800 123 (Mon-Sun 8am-8pm)
    • Post - If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:

      • Customer Resolutions
      Spark New Zealand Trading Limited
      PO Box 1473
      Christchurch 8140
      New Zealand

    • Online - You can also let us know about your concerns on-line by simply completing our online form
  3. All of this information, and more, is also available at www.spark.co.nz/contactus

Disputes

 

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunications Dispute Resolution (TDR) Scheme. Visit the TDR website

Other Information

 

  1. Not applicable.