Home Phone Plan Terms

Below are the terms that apply to our calling packages. You agree to these Plan Terms (including any updates). Our General Terms for all customers and our Technology Terms (either Fixed Line or Mobile and Wireless) also apply. 

Service Overview

Service Description

  1. We offer Home Phone Plans, and Home Packages.

 

Availability

  1. Home Phone Plans are only available to Spark personal customers.
  2. Home Packages are only available to personal customers with their home phone line, calling and broadband with Spark. If you remove your broadband service from Spark, you will no longer be eligible for a Spark Home Package and you will be moved on to a Spark Home Phone Plan without notification (and if you agreed to a minimum term contract you may be required to pay an early termination fee).

Service Charge

  1. Our pricing for our Home Phone Plans and Home Packages can be found on our website. View plans and pricing 
  2. Our standard calling rates apply too. View standard calling rates

Other Information

Minimum Contract Period

  1. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30-day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you’ll still be charged for 30 days.

Early Termination Fee

  1. You may agree to a minimum term contract in association with an offer that includes a Spark Home Phone Plan or Spark Home Package. If you terminate your Plan before the end of your 12-month period, you may need to pay an early termination fee (as set out in our General Terms). The early termination fee is $199. 

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we’ve set out in our General Terms.
  2. Your calling plans will remain on your account unless you tell us to remove them.

Changing Your Plan

  1. You may change your Spark Home Phone Plan or Spark Home Package within the first 30 days of service, however, you’ll still be charged for a full 30 days of service and we’ll commence charging for your new Spark Home Phone Plan or Spark Home Package from the date of your plan change. For this reason, we don’t recommend plan changes within the first 30 days of service.
  2. If you change your Spark Home Plan or Spark Home Package during your minimum contract period you will not be required to start a new minimum term contract, the current minimum term left in your contract will continue until it ends.

Fair Use Policy

  1. Our Plans have a Fair Use Policy – we set out more detail on this in our General Terms at clause 2.6. As examples, the following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres.

Our Plans and What's Included

Standard Calling

  1. As a Spark Home Plan or Spark Home Package customer you’ll get local calling included within your local calling area.
  2. Standard calling rates refer to the rate per minute you pay for calls to other landlines in New Zealand, calls to other landlines overseas and landline calls to mobiles on any New Zealand network. Calls are charged for the first minute and then per minute to the calling cap, if applicable. A one-minute minimum charge applies per call. There is a calling cap of $3 per call for up to two hours for national direct dial calls. There is also a calling cap of $5 for home landline to mobiles on any network in New Zealand. After two hours, the standard per minute calling rate will apply with no further discounts.
  3. Calls to Australian landlines and selected other international destinations also have a two hour calling cap.
  4. The two hour calling cap applies only once per individual call. It’s your responsibility to monitor your call duration as you won’t receive notifications about the duration of your call. Your call will not automatically terminate once the two hour calling cap is reached.

Weekend National Calling Plan

  1. This call plan includes all national direct dial calls made from your home phone to landlines in New Zealand between 7pm Friday to 7am Monday.
  2. A two hour calling cap applies to individual calls. After two hours the standard per minute calling rate will apply with no further discounts.
  3. The calling cap applies once per individual call and it’s your responsibility to monitor your call duration as you won’t receive notifications about the duration of your call. Your call won’t automatically terminate once the two hour cap is reached.
  4. All calls apply to standard calls only and exclude special chargeable calls. Chargeable calls may include 0900 or equivalent, calling cards, 059, 0161, calls made via Home 0800 or International 0800, International 0900 and calls to mobiles.

Weekend National and Fixed to Mobile Plan

  1. This call plan includes all calls to other landlines in New Zealand. It also includes calls made from your home phone to New Zealand mobile phones on a New Zealand mobile network between 7pm Friday to 7am Monday.
  2. A two hour calling cap applies to individual calls. After two hours the standard per minute calling rate will apply with no further discounts.
  3. The calling cap applies once per individual call. It’s your responsibility to monitor your call duration. You won’t receive any notifications about the duration of your call. Your call won’t automatically terminate once the two hour cap is reached.
  4. All calls apply to standard calls only and exclude special chargeable calls. For example, 0900 or equivalent, calling cards, 059, 0161, International 0900, calls made via Home 0800 or International 0800.25. This call plan does not include calls to mobiles of overseas visitors roaming in New Zealand or calls to non-New Zealand mobiles.

Everyday National Calling Plan

  1. This call plan includes all national direct dial calls made from your home phone to landlines in New Zealand – all day, every day.
  2. A two hour calling cap applies to individual calls. After two hours the standard per minute calling rate will apply with no further discounts.
  3. The calling cap applies once per individual call. It’s your responsibility to monitor your call duration as you won’t receive any notifications about the duration of your call. Your call won’t automatically terminate once the two hour cap is reached.
  4. All calls apply to standard calls only and exclude special chargeable calls. For example, 0900 or equivalent, calling cards, 059, 0161, International 0900, calls made via Home 0800 or International 0800 and calls to mobiles.