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Lite Wireless Terms / Offer Summary

Below are the terms that apply to our Lite Wireless Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

View Mobile and Wireless Terms
View General Terms

Lite Wireless Broadband is one of our Wireless Broadband plans. 
If you’re on any other in-market plans, you can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service Overview

Service Description

  1. Lite Wireless Broadband is a broadband service for personal customers.  
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband.  
  3. Lite Wireless Broadband runs on the Spark 4G mobile network.  
  4. Lite Wireless Broadband does not include a landline.  This can be purchased in addition to the plan for a monthly charge of $10  

Availability

  1. Lite Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge

  1. The monthly price for Lite Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule.  View Lite Wireless pricing 
Plan   Average download speed*     Average upload speed*     Data allowance     Monthly price   Extra data
  Lite Wireless Broadband   32Mbps 18Mbps 120GB $55   $10 for 10GB  
automatically applies.
  Additional $10 for 10GB  
(max 5)  

 

* Speeds shown are industry national peak time average speeds (MBNZ March 2022). You may experience a higher or lower speed than this. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WiFi setup can impact the speeds experienced. For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.  

Additional Data Charges

 

  1. If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. This will be automatically charged to your account (unless you’ve set a spend cap to prevent extra charges). Once you’ve used this 10GB, you can purchase data extra(s) of 10GB of data for $10 through MySpark online.  Go to MySpark 

Set Up Charge

  1. Lite Wireless Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment, or on Spark’s interest free payment term. A one-off $14.95 postage fee applies if we need to send you a new modem. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
    Find out about modem options
    Find out about Spark's interest free payment options 

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds

Other Information

Minimum Contract Period

 

  1. Lite Wireless Broadband has no minimum fixed term. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends. 

Early Termination

  1. If you terminate your plan before the end date of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Other Requirements

 

                 Not applicable.

 

Traffic Management

  1. We might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms. 

 

Effects on Other Services

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you have existing services you’re planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Lite Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Lite Wireless with a landline. Your landline will run over wireless. 
  4. If you’ve ordered Lite Wireless Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Lite Wireless Broadband connection is set up. 

Other Charges

  1. A landline can be purchased in addition to the plan for a monthly charge of $10. 

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website