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Max Fibre Terms / Offer Summary

Below are the terms that apply to our Max Fibre Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply. Fixed line terms apply too.

View Fixed line terms
View General Terms

Max Fibre Broadband is one of our Fibre Broadband plans. 
If you’re on any other in-market plans, you can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service Overview

Service Description

  1. Max Fibre Broadband is a broadband service for personal customers.   
  2. Max Fibre Broadband does not include a landline. This can be purchased in addition to the plan for a monthly charge of $10  

Availability

  1. Max Fibre is not available in all areas, and eligibility criteria applies. Select the address checker to see what is available to you.  Address checker

Service Charge

  1. The monthly price for Max Fibre Broadband is set out below and on our pricing page Plans and Pricing schedule.  View Max Fibre pricing 
Plan   Average download speed*     Average upload speed*     Data allowance     Monthly price    Extra data 
  Max Fibre Broadband   *860Mbps 501Mbps Unlimited
 $100
 n/a

 

* Speeds shown are peak time average speeds for Spark from the latest Commerce Commission MBNZ report. You may experience a higher or lower speeds than these national averages.  Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.     

Set Up Charge


  1. A one-off non-standard Fibre installation charge, if you need to have Fibre installed and your requirements aren’t standard. You can read more about this in our Fixed Line Terms. 
  2. Max Fibre Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use your own modem.
    Find out about modem options
    Find out about Spark's interest free payment options 

Access Type

  1. Your access type will be Fibre. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds

Other Information

Minimum Contract Period

 

  1. Max Fibre Broadband has no minimum fixed term. 
  2. If you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends. 

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Other Requirements

 

   11. Not applicable.

 

Traffic Management

  1. We might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

  1. Fibre modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Max Fibre with landline.  
  3. If you’ve ordered Max Fibre Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Max Fibre Broadband connection is set up. 

Other Charges

  1. A landline can be purchased in addition to the plan for a monthly charge of $10. If you choose to purchase a landline all your national and international calls will be provided and invoiced by Spark. Local calls are free. We charge for national, international and mobile calls, but have a range of calling plans to suit most people. You cannot use another provider for your voice calls.

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Other Terms

  1. When you sign up to Max Fibre Broadband, you will receive: Netflix Standard (HD) Streaming Plan for the duration of your Max Fibre Broadband Netflix service. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions