When signing up for a service that uses our mobile network, each of us agree to these Mobile and Wireless Terms. If you’re on a mobile plan, wireless broadband plan or a wireless landline plan, this is where we get on the same page about what we will and won’t do when it comes to your service.
You’ll also need to be across the General Terms – these apply to everyone using Spark services for personal use. And some of our plans have Plan Terms too.
Look out for bold words as they have specific meanings that are explained in a section at the end.
1. All wireless services
This section covers things that anyone on a wireless service should know.
Getting started on a wireless service
Using a wireless service
2. Wireless broadband and wireless landline
This section covers things that only apply if you’re on a wireless broadband or wireless landline plan. If you have neither, jump ahead to section 3.
Getting started on wireless broadband or wireless landline
Using wireless broadband and wireless landline
Cancelling or changing your wireless broadband and wireless landline
This section covers things that only apply if you’re on a mobile Pay Monthly plan or are on Prepaid. If you don’t have either of these, you can skip this section.
Getting started on a mobile service
Using your mobile service
Charges for calls
Paying for prepaid services
(a) Any minutes included in your plan or extra, in order of expiry.
(b) Any rollover minutes you’ve collected.
(a) The 28-day period which starts on your activation or pack renewal expires;
(b) Your current Data Stack allowance is used in its entirety; or
(c) You no longer meet the eligibility criteria.
Order of data usage
(a) Any max speed data included in your Pay Monthly plan, prepaid pack, or extra, in order of expiry;
(b) Your Data Stack allowance (if eligible);
(c) Any rollover data you’ve collected. If you’re on a shared plan, your rollover data will be shared by the others users of the shared plan, in order of expiry; and then
(d) If you're on an Endless plan, pack or extra, your reduced speed Endless data
Using International Roaming
Changing or ending your mobile service
Data Only Plans
Here’s what the words in bold mean.
Here’s what the words in bold mean.
Broadband means home internet. It includes ADSL, copper VDSL, fibre or wireless home internet. Wireless broadband means home internet that uses our mobile network, which is not ADSL, VDSL or fibre.
Endless data means that you'll have a certain amount of max speed data (for example, 40GB). This is your max speed data allowance. Once you've used all your max speed data allowance, you will have endless data for the rest of your pack or plan or extra duration, at a reduced speed of 1.2 Mbps, this will impact your experience.
Extras are a set amount of text, data or call minutes that you can buy alongside your pack or plan and use for a set time. You can buy an extra as a one-off that expires automatically, or you can pay for it to automatically renew.
Fixed term contract means the contract you have when you agree to buy services for a minimum length of time, like 12 or 24 months.
General Terms are the terms that apply to everyone receiving Spark services for personal use and they cover key things everyone should know about.
Fixed line services are broadband or landline services we provide to you or arrange for you over copper and fibre networks. They’re covered by our Fixed Terms.
Landline means a fibre, copper or wireless home phone connection. Sometimes we say wireless landline, which means a home phone connection over our mobile network.
Max speed data means mobile data that is delivered at the maximum available speed on our network. However, the speed you experience will depend on factors such as your location, device and network congestion. Some of our plans and packs have a certain amount of max speed data - in these terms we call that a max speed data allowance.
Mobile and Wireless Terms are the terms you’re reading now. These apply to everyone receiving a Spark wireless service for personal use.
MySpark online means the platform on the Spark website where you can manage your account and preferences
Networks and our networks refers to the communications infrastructure owned by Spark and others we work with, like Chorus. This infrastructure is used to provide you with services and includes our fixed line network and our wireless network.
Pay monthly or pay monthly plan means the pricing you’ve agreed to pay monthly in return for services. If you’re on a pay monthly plan it means we’ll charge you after you’ve received the service, by way of a bill which needs to be paid by its due date. Prepaid packs are charged differently – see the definition for prepaid below.
Plan Terms are the particular terms and conditions relating to your wireless services plan. However, there’s no plan terms for prepaid or most of our pay monthly plans. You just need to read these Mobile and Wireless Terms, the General Terms and the details of your plan, pack or extra available when you purchase them.
Port or porting means the process of transferring your mobile phone number from one mobile service provider to another mobile service provider.
Prepaid or prepaid pack or pack means a mobile service that you pay for before using. This also includes prepaid roaming and any extras or features you buy with your prepaid pack.
Prepaid account means the account which records details of the amount of credit you have available from time to time.
Roaming means a mobile service that lets you use your mobile phone in countries other than New Zealand. You can buy roaming services using prepaid or pay monthly accounts.
Rollover data is data included in your rollover Prepaid pack or rollover Pay Monthly plan, that you haven’t used by the end of your pack or plan cycle. Up to 3.5GB of this data can roll over into subsequent months for future use.
Rollover minutes are NZ-only minutes included in your rollover prepaid pack or rollover pay monthly plan, that you haven’t used by the end of your pack or plan cycle. Up to 500 minutes can roll over into subsequent months for future use.
Services are any service we provide.
Shared plan means an eligible pay monthly plan that can be shared between multiple tablets or mobiles on the same customer account.
SIM means any Spark SIM card that lets you access our wireless services.
Spark app means Spark's mobile application, where you can manage your account.
Spark, our, we or us aren’t bold throughout this document, but when you see them, they refer to Spark New Zealand Trading Limited or any related company or approved agents of Spark New Zealand Trading Limited.
Wireless services are any mobile telecommunications services we provide or arrange for you. This includes mobile, wireless broadband and wireless landline services.
You or your aren’t bold throughout this document, but when you see them they refer to anyone who receives Spark wireless services.