Spark Unlimited Mobile Plan Terms and Conditions

Spark Unlimited Mobile Plan Terms and Conditions

Spark Unlimited Mobile Plan Terms and Conditions

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges Schedule of disconnection fees -transfer charges from 16 June 2015.pdf
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges Schedule of disconnection fees -transfer charges from 16 June 2015.pdf
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

Spark Mobile Terms, Conditions and Charges apply. See spark.co.nz/paymonthly. Spotify and Lightbox terms apply. See spark.co.nz/lightbox and spark.co.nz/spotify

This Spark Mobile Open Plan is available for Spark Business and Consumer customers. No sharers can be added to this plan. Your Data: Unlimited data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after 22GB of data usage per billing cycle. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting another person). Excludes premium and special numbers and roaming.

Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage”). If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, remove your subscription immediately with notice. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Spark reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Plan Transfer: Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including “Spark Unlimited Mobile Plan”, will have to pay any applicable disconnection fees. Refer to our Schedule of Disconnection Fees and Termination Charges Schedule of disconnection fees -transfer charges from 16 June 2015.pdf
Devices: Sold separately.
Discounts and offers: Plan may not be eligible for offers, credits, or discounts

What does the Spark Unlimited mobile plan include?

* Unlimited Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Unlimited Data mean?

With the Spark Unlimited mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and unlimited Data (NZ only) for your mobile. Unlimited NZ data means you can browse the Web, stream content, upload, download and play games. While there are no caps on how much data you use, after 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and unlimited data is for use on  mobile devices only.

Who is eligible for the Spark Unlimited mobile plan?

Spark Consumer and Business customers.

How much is the Spark Unlimited mobile plan?

The Spark Unlimited mobile plan costs $79.99/mth

Are there any rules about what I can stream, or how I can use my data?

With the Spark Unlimited mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. What this means in practice is while you will still be able to use your data like you did before, however you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. The actual data speed you achieve is dependent on a number of factors, including distance to the cell tower site.

Why does Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Unlimited plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

What is the difference between the Unlimited mobile plan and the other $79.99 Open Term mobile plan?

The key difference relates to tethering and hotspotting. The $79.99 Open Term mobile plan allows tethering and hotspotting, whereas this activity is prohibited with the Unlimited mobile plan (this is so that we can protect the data experience for all customers on our network).

Is the Spark Unlimited plan compatible with tablets?

No, the Spark Unlimited plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modems or t-stick?

The Spark Unlimited plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Unlimited plan allocations: data, text and minutes?

The Spark Unlimited plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is restricted.

Can Business customers get Lightbox?

Lightbox Standard Plan on the Spark Unlimited mobile plan is for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Unlimited plan option for Term customers?

No, the Spark Unlimited plan is for mobile open term customers only, and excludes 24 month plans which include subsidies on the cost of the phone.

What if a term customer wants to transfer to the Spark Unlimited plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Unlimited plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I'm on a Wireless Broadband plan, can I get Unlimited mobile Data?

No; the Spark Unlimited plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

What does the Spark Unlimited mobile plan include?

* Unlimited Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Unlimited Data mean?

With the Spark Unlimited mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and unlimited Data (NZ only) for your mobile. Unlimited NZ data means you can browse the Web, stream content, upload, download and play games. While there are no caps on how much data you use, after 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and unlimited data is for use on  mobile devices only.

Who is eligible for the Spark Unlimited mobile plan?

Spark Consumer and Business customers.

How much is the Spark Unlimited mobile plan?

The Spark Unlimited mobile plan costs $79.99/mth

Are there any rules about what I can stream, or how I can use my data?

With the Spark Unlimited mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. What this means in practice is while you will still be able to use your data like you did before, however you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. The actual data speed you achieve is dependent on a number of factors, including distance to the cell tower site.

Why does Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Unlimited plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

What is the difference between the Unlimited mobile plan and the other $79.99 Open Term mobile plan?

The key difference relates to tethering and hotspotting. The $79.99 Open Term mobile plan allows tethering and hotspotting, whereas this activity is prohibited with the Unlimited mobile plan (this is so that we can protect the data experience for all customers on our network).

Is the Spark Unlimited plan compatible with tablets?

No, the Spark Unlimited plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modems or t-stick?

The Spark Unlimited plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Unlimited plan allocations: data, text and minutes?

The Spark Unlimited plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is restricted.

Can Business customers get Lightbox?

Lightbox Standard Plan on the Spark Unlimited mobile plan is for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Unlimited plan option for Term customers?

No, the Spark Unlimited plan is for mobile open term customers only, and excludes 24 month plans which include subsidies on the cost of the phone.

What if a term customer wants to transfer to the Spark Unlimited plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Unlimited plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I'm on a Wireless Broadband plan, can I get Unlimited mobile Data?

No; the Spark Unlimited plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

What does the Spark Unlimited mobile plan include?

* Unlimited Data – NZ data only
* Unlimited Talk – NZ & AUS
* Unlimited Text – NZ & AUS
* Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
* Excludes: subsidy, tethering and hotspots

What does Unlimited Data mean?

With the Spark Unlimited mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and unlimited Data (NZ only) for your mobile. Unlimited NZ data means you can browse the Web, stream content, upload, download and play games. While there are no caps on how much data you use, after 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and unlimited data is for use on  mobile devices only.

Who is eligible for the Spark Unlimited mobile plan?

Spark Consumer and Business customers.

How much is the Spark Unlimited mobile plan?

The Spark Unlimited mobile plan costs $79.99/mth

Are there any rules about what I can stream, or how I can use my data?

With the Spark Unlimited mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. What this means in practice is while you will still be able to use your data like you did before, however you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. The actual data speed you achieve is dependent on a number of factors, including distance to the cell tower site.

Why does Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Unlimited plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

What is the difference between the Unlimited mobile plan and the other $79.99 Open Term mobile plan?

The key difference relates to tethering and hotspotting. The $79.99 Open Term mobile plan allows tethering and hotspotting, whereas this activity is prohibited with the Unlimited mobile plan (this is so that we can protect the data experience for all customers on our network).

Is the Spark Unlimited plan compatible with tablets?

No, the Spark Unlimited plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modems or t-stick?

The Spark Unlimited plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Unlimited plan allocations: data, text and minutes?

The Spark Unlimited plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is restricted.

Can Business customers get Lightbox?

Lightbox Standard Plan on the Spark Unlimited mobile plan is for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Unlimited plan option for Term customers?

No, the Spark Unlimited plan is for mobile open term customers only, and excludes 24 month plans which include subsidies on the cost of the phone.

What if a term customer wants to transfer to the Spark Unlimited plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Unlimited plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I'm on a Wireless Broadband plan, can I get Unlimited mobile Data?

No; the Spark Unlimited plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.