Unlimited Mobile Plan Terms

Below are the terms that apply to our Unlimited Mobile Plan. You agree to these Plan terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

Different Plan Terms apply to our Unlimited Wearable Plan and our Unlimited Group Plan. 

Service Overview

Who is eligible to buy this plan?

  1. This plan is a Pay Monthly Mobile Plan that's available for personal use.

 

What's included?

  1. Unlimited standard NZ and Australian texts.  Includes person-to-person text messages (SMS) to NZ and Australian numbers only.
  2. Unlimited standard NZ and Australian minutes. Includes person-to-person calling to standard NZ and Australian numbers, excluding calls to premium and special numbers and roaming.
  3. Unlimited data for use on your mobile in NZ (speeds reduce after 40GB of usage per billing cycle). You will still be able to use your data like you did before, but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images after you’ve hit 40GB. 

What isn't included?

  1. The Unlimited Mobile Plan provides you with unlimited data to your mobile, but not to other devices. You can’t hotspot or tether on this plan unless you buy a hotspot extra.
  2. The Unlimited Mobile Plan is a standalone plan. Spark sharer plans can't be added to this plan, therefore no plan allocations can be shared with any other user.

Other Information

Notice period (cancellation)

  1. There's no minimum term for this plan. You can cancel this plan at any time by notifying Spark customer services. Plan charges and your service will stop 30 days after we receive your notification. 

Traffic Management 

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. You also need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Roaming

  1. The plan is capable of roaming and roaming charges will apply. View roaming charges

Terms for Added Extras

Other terms

  1. Lightbox and Spotify are included in the Group Plan.
    View Lightbox terms
    View Spotify terms
    Spotify and Lightbox aren’t included for the Companion Plans, but Companion Plans get 50% off Spotify Premium.