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Unplan and Unplan Entertainment Terms

When you sign up for Unplan, we both agree to these Plan Terms. That includes any updates made along the way. Remember, it’s also a good idea to be across the General Terms – these apply to everyone using Spark services for personal use. And there’ll be a set of Technology Terms that apply to you too (the Fixed Terms or the Mobile and Wireless Terms, depending on whether you have Unplan via Fibre or Wireless Broadband). 

Service Overview

Service Description

  1. Unplan is a broadband plan that flexes with you. Based on your usage each month, you’re automatically moved between three price tiers. This means you have the freedom to use more data when you want to, and to save money when you use less data.
  2. With Unplan, there’s a few options:
    1. Technology options. This includes:
      • Unplan broadband with a fibre connection; or 
      • Unplan broadband with a wireless broadband connection.
    2. Extras. You can choose to add a landline. You can also choose to upgrade to Unplan Entertainment.
    3. Speed options. If you’re on Unplan over fibre, you can choose the speed of your service (subject to availability):
      • Fibre BASIC
      • Fibre 100
      • Fibre 200
      • Fibre Max

The default speed is normally Fibre BASIC, depending on your location. If you’d like faster speeds, you can upgrade to alternative fibre speeds. You can view the upload and download speeds of all the options and the pricing that applies to each on our broadband plans and pricing schedule. View plans and pricing schedule

Availability

  1. Unplan and Unplan Entertainment is not available in all areas and eligibility criteria applies. Take a look at the address checker to see what is available to you. Check your address
  2. Unplan over fibre is only offered in areas where the Ultra Fast Broadband network is available.
  3. If you are eligible for Unplan, Spark will select the most appropriate technology for you to use Unplan (that is, either fibre or wireless broadband) based on:
    1. the network technologies available at your address; and
    2. the usage patterns you indicate to us during the setup of the Unplan or Unplan Entertainment service at your address.
  4. If either of the factors listed above changes during the term of your agreement, we may change your broadband (at our absolute discretion) to an alternative technology or a new plan.

Service Charge

  1. The monthly price for each type of Unplan is set out on our broadband plans and pricing schedule. View the plans and pricing schedule
  2. Your monthly charges will vary depending on how much data you’ve used. So, whenever we invoice you for Unplan, it’ll be for the previous month’s usage.

Additional Data Charges

 

         Not applicable.

 

 

Set Up Charge

  1. Set up charges may include: 
    • A one-off non-standard fibre installation charge, if you need to have fibre installed and your requirements aren’t standard. You can read more about this in our Fixed Line Terms; and
    • A one-off $14.95 modem postage fee if we send you a new modem.

Access Type

  1. Your access type will either be Fibre or wireless, as we've detailed above. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out about access types

Find out about broadband speeds and performance

Other Information

Minimum Contract Period

  1. Unplan has a 12-month term.

 

Early Termination Fee

  1. If you terminate your plan before the end of your 12 month period, you may need to pay an early termination fee (as set out in our General Terms). The early termination fee is:
    • For Unplan over fibre, it’s $149; or
    • For Unplan over wireless, or for all our Unplan Entertainment plans, it’s $199. 

Notice period (cancellation)

 
  1. You’ll need to give us 30 days’ notice to end your Plan. This is covered in more detail in our General Terms. 

 

Other Requirements

 

                 Not applicable.

 

Traffic Management

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.
  2. If you’re on Unplan over fibre, the amount of data you can use isn’t capped (though you’ll be charged the highest price tier if you use in excess of 120GB a month).
  3. If you’re on Unplan over wireless, different rules apply. These Unplan or Unplan Entertainment services are delivered via Spark’s 4G network. So that we can manage network traffic:
    1. For most Unplan wireless customers, if your data usage exceeds 350GB in one month or 225GB a month for three consecutive months, we may change you (at our discretion) to fibre or a different plan; but
    2. If you’re on Unplan Metro (available at eligible addresses only), if your data usage exceeds 600GB in one month we may change you (at our discretion) to fibre or a new plan.
  4. If you consider that the change to fibre or the new plan under clause 16 has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service and no early termination fee will apply.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

 

Effects on Other Services

  1. Your modem requires mains power. So, if there’s a power cut your broadband service won’t be available and you won’t be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise your service provider if your Unplan or Unplan Entertainment service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Unplan with a landline. Your landline will run over the technology that connects your broadband (either wireless or fibre).
  3. If you’ve ordered Unplan with a landline, it’s possible your existing landline will be disconnected for a few hours when your Unplan connection is set up.

Other Charges

  1. From the start of your Unplan service, all your national and international calls will be provided and invoiced by Spark. Local calls are free. We charge for national, international and mobile calls, but have a range of calling plans to suit most people.

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Terms for Added Extras

Other Terms

  1. When you sign up to Unplan Entertainment, you'll receive:
    1. Lightbox Standard Plan for the duration of your Unplan Entertainment service. Standard Lightbox means you can stream concurrently up to two devices for TV shows. View Spark's Lightbox terms and conditions
    2. Netflix Standard (HD) Streaming Plan for the duration of your Unplan Entertainment service. Netflix Standard means the Netflix Standard (HD) Streaming Plan is included. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions