VDSL Unlimited Plan Terms / Offer Summary

Service Description

1. VDSL is a standalone broadband service for residential customers. Like ADSL, it connects your home to our network via a copper connection to your house.
2. You can add a landline to your VDSL plan for an extra cost.
3. If you don’t add a landline, your plan is called VDSL Naked.  

4. Our VDSL Broadband service may be offered if:
   1. standard ADSL broadband is available; and 
   2. the copper line performance is good enough to run high-speed VDSL

   Select the address checker to see what is available to you.  Address checker

6. Not applicable.

7. The VDSL Unlimited Plan comes with a modem. However, you can use another compatible modem if you prefer. 
8. There is a one-off $14.95 modem postage fee for all new modems supplied.

9. Our VDSL plan has the option of coming with a landline for $10 extra/month.

Find out more about Spark’s landline calling rates

10. There is a $190 connection fee and $69 site visit cost for new connections.
11. A $43.50 reconnection fee applies if services are suspended for non-payment.
12. If installation is required, there can be charges of between $99 and $348 depending on connecting, wiring and installation needs.

Performance

13. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this visit here
14. View Independent information on broadband performance across different providers, plans and technologies

15. Your access type will be copper VDSL. More information about access types and speeds can be found on the NZ Telecommunications Forum website.

Find out more about access types and speeds

Learn more about broadband speeds

Minimum Contract Period

16. The minimum contract period is 12 months.

17. If you terminate your plan before the end of your 12 month period, you will need to pay an early termination fee of $199. This is explained further in clauses 6.1 – 6.5 of our General Terms.

18. You’ll need to give us 30 days’ notice to end your plan, as we’ve set out in our General Terms. 
    

19. If you purchase landline for your broadband plan, we require you to have your toll calling with Spark, in addition to your broadband and landline.
20. To get Naked VDSL you will need to receive your monthly bill online.

21. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow the performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Fair Use

23. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

24. VDSL Broadband: As VDSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We recommend checking with the provider of any existing services like these to ensure they will operate with this service. In the event of a power outage your phone line will continue to work, assuming your phone doesn’t require power, but broadband will not.
25. Naked VDSL Broadband: Naked broadband means you won’t have a landline included, but you can add this for $10 a month. If you have a monitored home alarm, medical alarm, fax, or order pay-per-view movies, these services will no longer work without a landline.

Disputes

29. Information about our disputes policy is available. View our disputes policy
30. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

31. Not applicable.