VDSL Unlimited Plan Terms

We’ve set out below the terms that apply to VDSL Unlimited. You agree to these Plan Terms (including any updates). In addition, our General terms for all customers will always apply, and our Fixed Line Terms apply too.

Service Overview

Service Description

  1. Ultra VDSL™ is our faster broadband service for residential customers. Like ADSL, it connects your home to our network via a copper connection to your house. But because it runs at a higher frequency, the throughput of your connection is also generally higher. That usually means better speed as well.
  2. We offer you the option of adding extras to VDSL Unlimited. You can add a landline, and you can upgrade to VDSL Entertainment.
  3. If you don’t add a landline, your plan is called VDSL Naked. 

Availability

  1. Our Ultra VDSL™ Broadband service may be offered if:
    1. standard ADSL broadband is available; and 
    2. the copper line performance is good enough to run high-speed VDSL

Service Charge

  1. The monthly price for each type of VDSL Unlimited is set out on our pricing page. View plans and pricing schedule

Additional Data Charges

 

         Not applicable.

 

 

Set Up Charge

  1. Set up charges may include a one-off non-standard installation charge (this is outlined in our Fixed Line Terms) and a one-off $14.95 modem postage fee for all new modems supplied.

Access Type

  1. Your access type will be copper VDSL. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types

Find out more about broadband speeds and performance


Other Information

Minimum Contract Period

  1. The minimum contract period is 12 months.

 

Early Termination Fee

  1. If you terminate your plan before the end of your 12-month period, you may need to pay an early termination fee (as set out in our General Terms). The early termination fee is $199. 

Notice Period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we’ve set out in our General Terms. 

 

Other Requirements 

  1. To get Naked VDSL you will need to receive your monthly bill online.

 

Traffic Management 

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. 

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

 

Effects on Other Services

  1. VDSL Broadband: As VDSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We recommend checking with the provider of any existing services like these to ensure they will operate with this service. In the event of a power outage your phone line will continue to work, assuming your phone doesn’t require power, but broadband will not.
  2. Naked VDSL Broadband: Naked broadband means you won’t have a landline. If you have a monitored home alarm, medical alarm, fax, or order pay-per-view movies, these services will no longer work without a landline. If these services are required, naked broadband is not recommended for you.

Other Charges

  1. Our Ultra VDSL™ packages also come with a landline. This includes free local calls. We charge for national, international and mobile calls, and offer a range of calling plans to choose from.
  2. As Naked Ultra VDSL™ doesn't have a landline there are no additional calling charges.
  3. Some installations require the payment of a $199 broadband wiring fee. This may occur if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jack points, or you have a monitored alarm.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Terms for Added Extras

Other Terms

  1. When you sign up to ADSL Unlimited Entertainment, you will receive:
    1. Lightbox Standard Plan for the duration of your ADSL Unlimited Entertainment service. Standard Lightbox means you can stream concurrently up to two devices for TV shows. View our Lightbox terms and conditions
    2. Netflix Standard (HD) Streaming Plan for the duration of your ADSL Unlimited Entertainment service. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View our Netflix terms and conditions