Spark values our relationship with you and we want to ensure it is nothing less than the best it can be.
We want to make sure that we provide you with the best possible service experience. If you are not happy with any aspect of the services we provide you we would like to hear from you so that we can quickly put things right.
We are proud to be a member of the Customer Complaint Scheme and fully support this industry initiative. Further information is available at www.tdr.org.nz or by calling 0508 98 98 98.
We will:
If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
If you have time to talk to us about your concern you can use the following numbers:
If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:
Customer Resolutions
Spark New Zealand Trading Limited
PO Box 1473
Christchurch 8140
New Zealand
You can also let us know about your concerns on-line by simply completing our online form.
All of this information, and more, is also available at www.spark.co.nz/contactus
Once you've told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We'll also let you know who will be managing it for you. Our aim is to get your issue fully resolved within 20 working days.
If you have raised a complaint with us and we have been unable to come to an agreement on how to resolve your complaint, or it's taken longer than six weeks to sort it out, you have the opportunity to take your case to the Telecommunications Dispute Resolution Scheme.
This is a free and independent service which helps resolve disputes between customers and their telecommunications companies. You can find more information on the Scheme by visiting www.tdr.org.nz or by calling them on 0508 989898.
In addition to the Telecommunications Dispute Resolution Scheme, you may also seek independent advice or assistance from:
Like you, we don't want any delays in getting your concerns addressed. If the service you are complaining about is charged to you by another telecommunications provider and not Spark, we will not be able to investigate it. In this situation, you will need to contact that provider directly and they should be able to investigate for you.
Spark values our relationship with you and we want to ensure it is nothing less than the best it can be.
We want to make sure that we provide you with the best possible service experience. If you are not happy with any aspect of the services we provide you we would like to hear from you so that we can quickly put things right.
We are proud to be a member of the Customer Complaint Scheme and fully support this industry initiative. Further information is available at www.tdr.org.nz or by calling 0508 98 98 98.
We will:
If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
If you have time to talk to us about your concern you can use the following numbers:
If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:
Customer Resolutions
Spark New Zealand Trading Limited
PO Box 1473
Christchurch 8140
New Zealand
You can also let us know about your concerns on-line by simply completing our online form.
All of this information, and more, is also available at www.spark.co.nz/contactus
Once you've told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We'll also let you know who will be managing it for you. Our aim is to get your issue fully resolved within 20 working days.
If you have raised a complaint with us and we have been unable to come to an agreement on how to resolve your complaint, or it's taken longer than six weeks to sort it out, you have the opportunity to take your case to the Telecommunications Dispute Resolution Scheme.
This is a free and independent service which helps resolve disputes between customers and their telecommunications companies. You can find more information on the Scheme by visiting www.tdr.org.nz or by calling them on 0508 989898.
In addition to the Telecommunications Dispute Resolution Scheme, you may also seek independent advice or assistance from:
Like you, we don't want any delays in getting your concerns addressed. If the service you are complaining about is charged to you by another telecommunications provider and not Spark, we will not be able to investigate it. In this situation, you will need to contact that provider directly and they should be able to investigate for you.
Spark values our relationship with you and we want to ensure it is nothing less than the best it can be.
We want to make sure that we provide you with the best possible service experience. If you are not happy with any aspect of the services we provide you we would like to hear from you so that we can quickly put things right.
We are proud to be a member of the Customer Complaint Scheme and fully support this industry initiative. Further information is available at www.tdr.org.nz or by calling 0508 98 98 98.
We will:
If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
If you have time to talk to us about your concern you can use the following numbers:
If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:
Customer Resolutions
Spark New Zealand Trading Limited
PO Box 1473
Christchurch 8140
New Zealand
You can also let us know about your concerns on-line by simply completing our online form.
All of this information, and more, is also available at www.spark.co.nz/contactus
Once you've told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We'll also let you know who will be managing it for you. Our aim is to get your issue fully resolved within 20 working days.
If you have raised a complaint with us and we have been unable to come to an agreement on how to resolve your complaint, or it's taken longer than six weeks to sort it out, you have the opportunity to take your case to the Telecommunications Dispute Resolution Scheme.
This is a free and independent service which helps resolve disputes between customers and their telecommunications companies. You can find more information on the Scheme by visiting www.tdr.org.nz or by calling them on 0508 989898.
In addition to the Telecommunications Dispute Resolution Scheme, you may also seek independent advice or assistance from:
Like you, we don't want any delays in getting your concerns addressed. If the service you are complaining about is charged to you by another telecommunications provider and not Spark, we will not be able to investigate it. In this situation, you will need to contact that provider directly and they should be able to investigate for you.