Delivery and Returns


Christmas delivery

To ensure your order arrives in time for Christmas*, please place your order by 12pm, 20 December. 

*Subject to NZ Post guidance.

Delivery

Spark standard delivery

Free nationwide delivery is available for all orders, excluding modems.

When your order is confirmed and dispatched, we'll send you an email to confirm your delivery information and include your CourierPost Track and Trace number.

Our partner CourierPost will deliver your order in 1–3 working days. Rural addresses can take up to five working days. CourierPost deliver to any street, rural address or PO Box in New Zealand. CourierPost always ask for a signature on delivery. If no one is available to sign for your order, they'll leave a Card to Call.

You can manage all aspects of your delivery via the NZ Post website
 

Click & Collect

Click & Collect allows you to purchase online and collect from a Spark store of your choice. 
 

How to purchase using Click & Collect

  • Select the product you want to buy and follow the on-screen prompts through to the checkout.
  • When you get to the delivery page, select Click & Collect.
  • Choose the store you want to collect your item from.

 

Please check the closing hours of your selected store. You must collect your order prior to 2 hours before the store closes. 

Note: Not all products are available for Click & Collect. You can check whether an item is available for Click & Collect and from which stores on the product page.

 

Collecting your order using Click & Collect

To collect your product you will need to show one of the following forms of ID:

  • New Zealand Driver licence
  • Passport
  • An 18+ card

To keep your order safe, we'll only release your order to you. The only exception to this is if you've told us when you made the order the name of the person authorised on your account who will be picking up on your behalf. To authorise someone on your account, please contact us on 123. If we are unable to confirm their authority on the account, we will not be releasing your order to them.

You can select the store you would like to collect from when you check out. The store will be in contact with you as soon as possible, and they'll also get in touch if they need more information from you.

Returns

This policy applies to purchases made from Spark online or through a Spark Call Centre. If you wish to return a purchase made in store, or via Click & Collect, please enquire at one of our Spark stores. Select Store finder to locate a store. Store finder

This returns policy comes into effect at the end of your purchase call, or online purchase journey.

Further to your rights under the Consumer Guarantees Act or other New Zealand legislation, if you change your mind regarding this purchase, you may initiate a return by calling Spark on 0800 800 123.

You can receive a refund on your return, provided all of the following criteria are met:

  • Your return request is made within 7 days of confirmed delivery, and  
  • The item remains unopened, with all seals and shrink wrap intact, and
  • You have proof of purchase.

If you are considering whether to return your item, and you haven't opened it, you have the option of visiting one of our stores where you can view the item more closely.

If any usage is made from a SIM you have purchased, an early termination fee or repayment of mobile phone subsidy may be applied to cancel this purchase. Our terms and conditions will be delivered with your new device and/or SIM.

Making a return

  • Keep the packing slip as you must return this with the item as proof of purchase for warranty purposes.
  • Call us on 0800 800 123 to initiate a return within 7 days of confirmed delivery and refer to the letter you received with your new item.
  • We will give you instructions on how to return the item. 
    • Please note: You cannot return an online purchase to a Spark store.
  • The cost of returns is free.

Faulty items

In accordance with your rights under the Consumers Guarantee Act, if a product is faulty, Spark will assess whether the item should be repaired, replaced or refunded.