How long we keep your information for
We usually only keep your personal information for as long as it’s needed in connection with its original purpose. After that, we delete it or anonymise it.
Some personal information may be retained for longer for purposes directly connected to the original purpose or to comply with our legal and regulatory obligations. For example, we generally keep: Text messages for a month to help verify or fix delivery.
Our storage and security measures
We apply strict security measures and follow industry standards to keep your personal information secure. Most of your personal information is stored on our own servers here in New Zealand. If we do need to store your information online, in the cloud, we carefully select trusted data centre providers and take all reasonable precautions to ensure the safety and integrity of your information.
What you can do
To help with our efforts to keep your personal information safe, we ask you to:
We may assume that any verbal or online request or instruction we receive is authorised by you, if it’s accompanied by suitable verification such as your Spark account number, personal identification number or password.
What we will do if there is a data breach
If, despite our efforts, we become aware of a data breach that we think could compromise your security, we’ll tell you as soon as we can. We may also report the breach publicly, if we consider it appropriate to report or if we’re required to by law.