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Returns Policy

This policy applies to purchases made from Spark online or through a Spark Call Centre. If you wish to return a purchase made in store, or via Click & Collect, please enquire at one of our Spark stores. Select Store finder to locate a store. Store finder

If you wish to return a purchase made in store, or via Click & Collect, please enquire at one of our Spark stores. If you haven’t yet picked up your Click & Collect order and it’s within 7 days of placing the order, you can cancel your purchase by calling Spark on 0800 800 123.

Returns policy

This returns policy comes into effect at the end of your purchase call, or online purchase journey. Further to your rights under the Consumer Guarantees Act or other New Zealand legislation, if you change your mind regarding this purchase, you may initiate a return by calling Spark on 0800 800 123. You can receive a refund on your return, provided all of the following criteria are met:

  • Your return request is made within 7 days of confirmed delivery, and  
  • The item remains unopened, with all seals and shrink wrap intact, and
  • You have proof of purchase.

If you are considering whether to return your item, and you haven't opened it, you have the option of visiting one of our stores where you can view the item more closely.

If any usage is made from a SIM you have purchased, an early termination fee or repayment of mobile phone subsidy may be applied to cancel this purchase. Our terms and conditions will be delivered with your new device and/or SIM.

Making a return

  • Keep the packing slip as you must return this with the item as proof of purchase for warranty purposes.
  • Call us on 0800 800 123 to initiate a return within 7 days of confirmed delivery and refer to the letter you received with your new item.
  • We will give you instructions on how to return the item.
  • Please note: You cannot return an online purchase to a Spark store.
  • The cost of returns is free.

Faulty items

In accordance with your rights under the Consumers Guarantee Act, if a product is faulty, Spark will assess whether the item should be repaired, replaced or refunded.