The Business Mobile Postpaid Agreement applies in addition to the following terms and conditions.
Contract term option
You can choose 24 month Minimum Term on the Ultra Mobile plans.
No fixed Term Contract
No fixed term contract (also known as "open term contract") is available on Ultra Mobile plans.
Call charges
The minimum call charge for your Ultra Mobile plans is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Ultra Mobile Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls, premium number calls, operator assisted calls, directory related services, chargeable special short code numbers and Prohibited Usage.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Included Texts
Included Data
Free Mobile Team Calling for Business
The free mobile team calling on Ultra Mobile plans is only available to Business customers. For free mobile team calling all mobiles must be on an Ultra Mobile plan and must be on accounts under the same customer number. Calls diverted from one eligible mobile to another under the same customer number will be included in the free mobile team calling.
Free Voicemail for Business
Free voicemail on Ultra Mobile plans is only available to Business customers. Applies to calls to voicemail while in NZ only.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges.
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes, texts, data or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement or Spark Mobile Prepaid Agreement (whichever applies).
The Business Mobile Postpaid Agreement applies in addition to the following terms and conditions.
Open Term Contract
Open term contract is the only option available on all connections to Smart Open plans.
Call charges
The minimum call charge for your Smart Open plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Smart Open Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls, premium number calls, operator assisted calls, directory related services and chargeable special short code numbers.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Included Texts
Included Data
Plan Transfer
If you want to switch from your Smart Open plan to another existing Spark plan, Spark's standard transfer rules apply. You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes, texts, data or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Contract term option
You can choose 12 or 24 month minimum term on Smartphone or Blackberry Smartphone plans.
Open Term Contract option
There is no "open term contract" option available on Smartphone or Blackberry Smartphone plans.
Call charges
The minimum call charge for your Smartphone or Blackberry Smartphone plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Smartphone or Blackberry Smartphone Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls, premium number calls, operator assisted calls, directory related services and chargeable special short code numbers.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Included Texts
Included Data
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes, texts, data or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility for the Smart One Bill plan
Available only to residential and home business landline customers. Up to five mobile numbers can be added per account.
Contract term
Available on Open Term on the Spark Network only.
Monthly fee
A monthly fee applies to all connections on Smart One Bill and On the One Bill see http://www.Spark.co.nz/shop/mobile/plansandpricing/smartonebill.html for current charges.
Call charges
The minimum call charge for your Smart One Bill Plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make (except those made when you are roaming) is charged at the rate applicable to your Smart One Bill . If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Per minute calling rate
The per minute rate of $0.79 is on any NZ network anytime rate for the Smart One Bill plan, for standard calls. Special chargeable numbers have different rates.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included texts or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark. Note: Your billing period is different to the date your bill is due.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility for the On the One Bill plan
Available only to residential and home business customers. You need to have fixed line access and calling with Spark on the same account number to be able to place your mobile on the On the One Bill plan (a maximum of five connections per account).
Contract term
Available on Open Term on the Spark Network only.
Monthly fee
A monthly fee applies to all connections on Smart One Bill and On the One Bill see spark.co.nz/shop/mobile/plansandpricing/smartonebill.html for current charges.
Call charges
The minimum call charge for your On the One Bill Plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make (except those made when you are roaming) is charged at the rate applicable to your On the One Bill . If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Per minute calling rate
The per minute rate of $0.79 an any NZ network anytime rate for the On the One Bill plan, for standard calls. Special chargeable numbers have different rates.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included texts or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark. Note: Your billing period is different to the date your bill is due.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility
Available only to Spark Business or Spark Digital customers.
Contract term
Available on Open Term on the Spark Network only.
Monthly fee
A $5.85 (excluding GST) monthly fee applies to all connections on the $5.85 Business Casual Mobile plan.
Call charges
The minimum call charge for your $5.85 Business Casual Mobile plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make (except those made when you are roaming) is charged at the rate applicable to your $5.85 Business Casual Mobile plan . If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Per minute calling rate
The per minute rate of $0.69 (ex GST) an any NZ network anytime rate for the $5.85 Business Casual Mobile plan, for standard calls. Special chargeable numbers have different rates. Calls to the Top 5 destinations (Australia, US, UK, Ireland & Canada) is $0.79 (ex GST) per minute all other international destinations cost $1.24 (ex GST) per minute.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Data
Data from your mobile is charged at $0.86 (ex GST) for first 10MB, then 25/MB (ex GST) after that.
Voicemail/Cellular Secretary/Executive Secretary
Voicemail is charged 20c (ex GST) per call. Any number of messages may be checked per access.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges You may transfer plans only once per your billing period by calling Spark on 126.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included texts or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark. Note: Your billing period is different to the date your bill is due.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility for the Combo plan
Available only to residential and home business customers. You need to have landline access with Spark on the same account number to be able to place and keep your mobile on the Combo plan.
Contract term
Available Open Term on the Spark Network only.
Call charges
The minimum call charge for your Combo Plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Combo Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes and services
Any international calls, premium number calls, operator assisted calls, directory related services and chargeable special short code numbers. Also excludes any extras. If you wish to use these services you will need to subscribe.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Contract term
Available on a 24 month contract term on the Spark Network only. The contract term applies to you, the account holder of the Share Plan. Disconnections Fees or repayment of the mobile subsidy may apply if your contract ends early (see Schedule of Disconnection Fees and Transfer Charges). Additional users ("sharers") can be added or removed from the Share Plan, at the account holder's discretion, without incurring early disconnection fees.
Eligibility
Available only to customers with at least two Spark mobile numbers (one of which is used by a sharer) and who agree to have the charges incurred by these mobile numbers billed to the same account holder. The maximum number of sharers you can add to your account on each Share Plan is set out in the pricing information. All mobiles on the Share plan must be under one account with no other Spark products or services being billed to that same account.
Plan and Other Charges
You are responsible for all charges associated with the Share Plan. Charges include the minimum monthly charges, monthly additional user charges (for each sharer), overage charges, extra charges and any other service charges incurred. If you add a sharer to your Share Plan, you authorise that sharer to access and use the services. The charges for your Share Plan can be found in the pricing information.
The account holder must nominate one mobile number on the Share Plan as the primary mobile of the Share Plan ("the Primary Mobile"). The monthly subscription charge for the Share plan will be applied to the Primary Mobile. Each additional mobile number will incur a monthly share user fee as set out in the pricing information for your Share Plan. If the Primary Mobile of the plan is disconnected for any reason, another mobile number on your account must be nominated as the Primary Mobile and the same terms will apply to that mobile number. If you do not nominate a new Primary Mobile, Spark will select one for you.
The minimum call charge for your Share Plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Share Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls, premium number calls, operator assisted calls, directory related services and chargeable special short code numbers. Also excludes any extras.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/ Cellular Secretary/ Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
The Business Mobile Postpaid Agreement applies in addition to the following terms and conditions.
Eligibility
Available only to customers registered as a Business or Home Business customer with Spark. To register as a Business you must be a Company/Legal Trading Entity or Sole Trader.
Contract term option
You can choose 24 month Minimum Term on the Ultra Business Mobile plans.
No fixed Term Contract
No fixed term contract (also known as "open term contract") is available on Ultra Business Mobile plans.
Call charges
The minimum call charge for your Ultra Business Mobile plans is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make is charged at the rate applicable to your Ultra Business Mobile Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls that is not to Australia, premium number calls, operator assisted calls, directory related services, chargeable special short code numbers and Prohibited Usage.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/Cellular Secretary/Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Included Texts
Included Data
Data Stretch
Ultra Business Mobile plans come with Data Stretch. Which means when you exhaust your plan allowance you will be charted 25c (excluding GST) per MB until you rech 80MB of data overage. Your spend will be capped at $20 and you can keep using data until you reach 1024MB. You will be then charged $20 + 25c (ex GST) per MB until you reach 1104MB, your spend will be capped at $40 until you reach 2048MB, you will then be charged $40 + 25c/MB after that.
Free Mobile Team Calling for Business
The free mobile team calling on Ultra Business Mobile plans is only available to Spark Business customers. For free mobile team calling all mobiles must be on an Ultra Business Mobile plan and must be on accounts under the same customer number. Calls diverted from one eligible mobile to another under the same customer number will be included in the free mobile team calling.
Free Voicemail for Business
Free voicemail on Ultra Business Mobile plans is only available to Business customers. Applies to calls to voicemail while in NZ only.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges.
You may transfer plans only once per your billing period by calling Spark on 126.
Your billing period
Your billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes, texts, data or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time. Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
The Business Mobile Postpaid Agreement applies in addition to the following terms and conditions.
Contract term option
You can choose 24 month Minimum Term on the Ultra+ plans.
Open Term Contract
Open term contract option is available on Ultra+ plans.
Additional users (“sharers”) are only available with an Open term contract option.
Eligibility
Available only to customers registered as a Business or Home Business customer with Spark. To register as a Business you must be a Company/Legal Trading Entity or Sole Trader.
The customer must have at least two Spark mobile numbers (one of which is used by a sharer) and must agree to have the charges incurred by these mobile numbers billed to the same account holder. The maximum number of sharers you can add to your account on each Ultra+ plan is set out in the pricing information. All mobiles on the Ultra+ plan must be under one account with no other Spark mobile products or services being billed to that same account.
Plan Charges
You are responsible for all charges associated with the Ultra+ Plan. Charges include the minimum monthly charges, monthly additional user charges (for each sharer), overage charges, extra charges and any other service charges incurred. If you add a sharer to your Ultra+ Plan, you authorise that sharer to access and use the services. The charges for your Ultra+ Plan can be found in the pricing information.
The account holder must nominate one mobile number on the Ultra+ Plan as the leader mobile of the Ultra+ Plan ("the Leader Mobile"). The monthly subscription charge for the Ultra+ Plan will be applied to the Leader Mobile. Each additional mobile number will incur a monthly share user fee as set out in the pricing information for your Ultra+ Plan. If the Leader Mobile of the plan is disconnected for any reason, another mobile number on your account must be nominated as the Leader Mobile and the same terms will apply to that mobile number. If you do not nominate a new Leader Mobile, Spark will select one for you.
The minimum call charge for your Ultra+ plan is one minute except for operator assisted and premium numbers; after the first minute you pay per second. Every call you make is charged at the rate applicable to your Ultra+ Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included minutes
Excluded minutes
Any international calls that is not to Australia, premium number calls, operator assisted calls, directory related services, chargeable special short code numbers and Prohibited Usage.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/ Cellular Secretary/ Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included minutes or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility
The Business Share Plans give you the right to purchase up to 10 "Frequently Called Numbers".
Charges
Each Frequently Called Number costs $8.95 plus GST per month. The term "Frequently Called Number" means a Spark Mobile or a Spark national home line or standard Spark business line number.
Calling to Frequently Called Numbers
Free calling to Frequently Called Numbers applies to all national calls made from a mobile under the same customer number on a Business Share Plan (leader and sharers) to a nominated Frequently Called Number. Calls to Frequently Called Numbers will not reduce your included minutes balance. Fair Use Policy applies. Calls to Frequently Called Numbers must not exceed 2 hours per call and are subject to Fair Use Policy.
Fair Use Policy
Spark operates a Fair Use Policy for all calls between you and the other mobiles on your account. Spark reserves the right to monitor call duration and the number of calls made between the mobiles on your account. If in Spark's reasonable opinion your usage is excessive or unreasonable Spark reserves the right to request that you and the other users/ sharers on your account, reduce your usage and, in the event of continued excessive and/or unreasonable use Spark reserves the right to migrate you and/or some of the other mobiles on your account to an alternative plan for the remaining term of your contract.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility
Spark mobile customers on an eligible plan are eligible to subscribe to a TXT extra. You can subscribe to more than one TXT extra at a time.
Included texts
TXT extras include a set amount of national person to person text messages within your subscription period as outlined in your chosen TXT extra pricing table. Included texts may not be carried over from one subscription period to another. To find out how many TXT's you have left in month go to www.Spark.co.nz/mbbmeter or Your Spark on device usage meters.
What does 'national' mean?
National texts are texts you send to other mobile phones in New Zealand. This excludes texts sent to international destinations and texts sent while roaming. These will be charged at the applicable international/roaming text rate and are not included within your TXT extra cap.
What does 'person to person' mean?
Person to person text messages are text messages sent by a person using their mobile phone to another person's mobile phone. This does not include text messages sent via automated, computer scripted or other electronic means using a WCDMA modem or tethered (i.e. cable connected) WCDMA handset.
Here are some examples of text messages that are not person to person text messages: text messages sent to short codes, Web TXT or eTXT™, Xtra Alerts, Instant Messaging, Mobile originated text messages to e-mail and text messages you receive that have a charge associated with them. Entering competitions or voting for polls and other additional chargeable text messages are also not included.
What does text message mean?
Text message means a short text message of a maximum length of 160 characters that you have typed into your mobile phone or that you have been sent. Even if your device is capable of sending longer messages (e.g. 320 characters), for charging purposes, every 160 characters you send is counted as one text message. This does not include Picture Messages, WAP, Photo Messages or Video Messages.
When does the TXT extra month start?
Postpaid customers
For Spark mobile customers on a business postpaid plan, TXT extra is billed for on a monthly basis and is based on the customer's monthly bill cycle (your billing period) which can be found on your Spark bill statement.
Postpaid TXT extra
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Eligibility
To be eligible to receive this service you must be a Spark mobile customer on one of the following plans:
Postpaid
Nominated Number(s)
You can nominate up to a maximum of three Spark mobile or Spark landline numbers per mobile account at any one time ("Nominated Number(s)"). Excludes calling cards, Call Diversion, Customer Link, Tandem calling, 059, and premium numbers. Excludes international roaming calls, and normal call charges will apply when roaming overseas.
Charges for Nominated Number(s)
Each each Nominated Number will incur a monthly subscription charge of $6 charged to your Spark mobile account and payable by you.
Calls to your Nominated Number(s)
This service applies to one-way direct dial voice calls from your Spark mobile to the Nominated Number(s). There is a 2 hour limit per each call. The monthly subscription charge excludes return calling from the Nominated Number(s). Text messaging, picture/photo messaging, video messaging, video calling and MMS are also excluded. This offer entitles you to make many calls, anytime of the day, during your billing cycle, whichever is applicable, to your Nominated Number(s) for the fixed monthly subscription charge. Fair Use Policy applies.
The Fair Use Policy
The Fair Use Policy is referenced against average customer profiles and estimated customer use of this service. If your use materially exceeds estimated use patterns over any month, then your use will be deemed excessive and/or unreasonable. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to remove the service from your account.
How can I subscribe, cancel or make changes to My Favourites extra?
You are able to 'self-provision' the purchase or cancellation of the service via Online or TXT. You are able to contact 123 or our Retail stores for assisted purchase, changes to your service, enquiries or cancellation of the service.
The service may take up to 5 days to be provisioned and you will be notified via text when the service is added, changed or cancelled.
How will I be billed for My Favourites extra?
The service is based on your monthly billing cycle and will be charged to your Spark mobile account from the date of activation, monthly in advance. The service may not be cancelled and no changes may be made within the first 30 days.
Calls to the Nominated Number will not use minutes included in your Monthly Account plans.
The monthly subscription charge for the offer is in addition to all other offers, access and other charges for your Postpaid Account. For example, the $6 is NOT an inclusive product of the One Rate 100 plan construct.
What if I make changes to my plan or the Nominated Number changes?
If you cease to be a Spark mobile customer, switch to an ineligible mobile or deactivate or suspend your account, we will cancel the service.
If the owner of the number you nominated changes that number, this service will remain on your mobile until Spark NZ is advised otherwise by you.
Anything else I should know?
My Favourites extra is not compatible with a permanent Toll bar (both customer requested and credit bars). Customers can have Call Restriction and the service, however, they will need to turn off Call Restriction to make a call to the Nominated Number.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
Availability
Data plans are only available on Spark mobile phones and data devices connected to the Network. This includes the Casual plan, data extras, Mobile Broadband and BlackBerry® plans.
Eligibility
Spark Network data plans are available to residential, home business and business customers. All data plans are available on Postpaid. Data pricing will default to the Casual plan and casual data prices if no other data extra, Mobile Broadband, or BlackBerry plan is selected. BlackBerry devices must have a BlackBerry plan applied.
Data charges
Data pricing applies to both WAP and IP packet data traffic. WAP data is billed per URL retrieved. IP packet data is billed based on bytes consumed, with billing updates triggered by elapsed time, bytes consumed or session end.
If your data plan includes a data allowance, e.g. a monthly or daily data allowance, you will still be able to use data on your device once you reach that allowance limit. You will be charged for all data used over this data allowance.
All BlackBerry devices are subject to BlackBerry plan pricing and monthly data allowances.
Contract term
Mobile Broadband plans are available as open term or 24 month plans. Disconnection Fees or repayment of the mobile subsidy may apply if your contract ends early. Refer to our Schedule of Disconnection Fees and Termination Charges . Note all Data extras are open term.
Fair use policy
Spark operates a Fair Use Policy to ensure excessive, inappropriate or unreasonable use by some customers does not affect the quality of the experience or the integrity of the Spark Network for other customers.
Mobile Broadband is not intended or designed for prolonged intensive data downloads or uploads (including file sharing and long duration streaming videos). Spark's fixed broadband services are much more suited to intensive data transfer applications. If in Spark's reasonable opinion your usage is excessive, inappropriate or unreasonable, Spark reserves the right to request that you stop using the services in this manner and to contact you to discuss a more appropriate product / service for you. In the event of continued excessive, inappropriate or unreasonable use, Spark reserves the right to terminate your Mobile Broadband contract.
Excluded usage and services
Unless specifically stated for international roaming, all data pricing and allowances apply only to data used in New Zealand. Separate international roaming pricing applies for data usage outside of New Zealand.
Voice over Internet Protocol (VoIP) is not supported, and we cannot guarantee that access or performance levels will be maintained.
Any applications you accept for use on your device are your own responsibility. Spark cannot accept responsibility for the effect of applications downloaded to your device, or misuse of your personal information through use of those third party applications.
Plan changes
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms at any time.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.
All of the Spark Network mobile data plans are available on Postpaid except for the Prepaid Mobile Broadband 500 MB plan. This includes the Casual plan, data extras, the remaining Mobile Broadband plans and BlackBerry plans. The Casual plan, data extras and BlackBerry plans have been designed for data usage on a mobile phone, and the Mobile Broadband plans have been designed for data usage on a laptop.
Data charges
Data is billed in 10 kB increments on all postpaid plans except the Casual plan and BlackBerry plans. A minimum charge for 10 kB applies and any usage above this minimum is rounded up to the nearest 10 kB.
Your billing period
The start date for any monthly charges and included data allowance is based on your monthly billing period, which can be found on your Spark bill. For all postpaid plans with an included monthly allowance (i.e. all plans except the Casual plan) you will be charged for the data plan one month in advance as a monthly subscription.
Plan transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Usage alerts
Postpaid customers will automatically be subscribed for usage alerts for all plans except the Casual plan. Unfortunately the usage alerts service is not available on the Casual plan. You can access the Mobile Broadband usage meter on your mobile phone or online to keep track of how much data you are using.
Casual Plan
Unless you select a data extra, Mobile Broadband plan or BlackBerry plan, our Casual plan automatically applies to any data usage.
Availability
Available on Spark mobile phones or data devices connected to the Spark Mobile Network only, for data usage within New Zealand.
Data charges
Data is billed in 10,486 byte increments. A minimum charge for 10,486 bytes applies, and any usage above this minimum is rounded down to the nearest 10,486 bytes.
From 24 June, data will be billed in 10 kB increments. A minimum charge for any usage up to 10 kB applies. Any usage above this minimum is rounded up to the nearest 10 kB.
Included data
The Casual plan includes 10 MB of national data usage on the days you use data, for a capped fee as outlined in the pricing table.Unused data from your daily allowance is not carried forward to the following day.
What does 'national' mean?
National data usage means data used on your mobile phone or data device while in New Zealand. This excludes data used while roaming, which will be charged at the applicable international/roaming data rate and is not included within your daily data allowance.
Your billing period
Customers will only be charged for casual data on the days that they use it.
A day's data entitlement is defined as a calendar day that begins at 12:00am and ends at 11:59:59pm. A WAP data event going past midnight will be charged to the day it started.
How will I be charged for data on the Casual plan?
Availability
Available by subscription on Spark mobile phones or data devices connected to the Spark Network only, for data usage within New Zealand. You can only make one change to your data extra per per billing month.
Included data
Data extras include a set amount of national data usage for a set monthly subscription fee as outlined in the data extra pricing table. Unused data from your monthly allowance is not carried forward to the following month.
What does 'national' mean?
National data usage means data used on your mobile phone or data device while in New Zealand. This excludes data used while roaming, which will be charged at the applicable international/roaming data rate and is not included within your data extra allowance.
When does the data extra allowance start and end?
The data extra charge and included data allowance is based on your monthly bill cycle which can be found on your Spark bill statement. Your included monthly data allowance is refreshed at 4pm on the last day of your monthly billing period. All data used from 4pm onwards on the last day of your billing period will count towards your next months included data allowance.
How will I be charged for a data extra?
Availability
Available by subscription on Spark mobile phones or data devices connected to the Spark Network only, for data usage within New Zealand. You can only make one change to your Mobile Broadband plan per billing month.
Included data
Mobile Broadband plans include a national data allowance for a set monthly fee as outlined in the Mobile Broadband plan page. Unused data from your allowance is not carried forward to the following month.
What does 'national' mean?
National data usage means data used on your mobile phone or data device while in New Zealand. This excludes data used while roaming, which will be charged at the applicable international/roaming data rate and is not included within your Mobile Broadband plan allowance.
When does the Mobile Broadband plan data allowance start and end?
The monthly charge and included data allowance for your Mobile Broadband plan is based on your monthly bill cycle which can be found on your Spark bill statement. Your included monthly data allowance for your Mobile Broadband plan is refreshed at 4pm on the last day of your monthly billing cycle. All data used from 4pm onwards on the last day of your billing cycle will count towards your next months included data allowance.
How will I be charged for a Mobile Broadband plan?
Availability
Available by subscription on BlackBerry devices connected to the Spark Network only, for data usage within New Zealand. You can only make one change to your BlackBerry plan per billing month.
BlackBerry plan pricing applies to BlackBerry, WAP and IP packet data traffic. BlackBerry data plans will only be assigned to BlackBerry devices. Non BlackBerry mobile devices will not have BlackBerry plans assigned to them.
Your calling and text plans are not BlackBerry specific.
Spark New Zealand is not responsible for any outages that may occur from time to time at RIM and consequently will not provide reimbursements or financial compensation to customers as a result.
Included data
BlackBerry plans include a set amount of national data usage for a set monthly subscription fee as outlined below. Unused data from your monthly allowance is not carried forward to the following month.
BlackBerry plan
Monthly subscription
Included data
BlackBerry 100MB
$30.61 per month
100MB
BlackBerry 400MB
$35.72 per month
400MB
BlackBerry 1GB
$71.51 per month
1GB
A 51c per MB charge applies to all data used over your monthly included data amount.
What does 'national' mean?
National data usage means data used on your BlackBerry device while in New Zealand. This excludes data used while roaming, which will be charged at the applicable international/roaming data rate and is not included within your BlackBerry plan allowance.
Separate international roaming pricing plans apply for data usage outside of New Zealand.
When does the BlackBerry plan month start and end?
The monthly charge and included data allowance for your BlackBerry plan is based on your monthly bill period which can be found on your Spark bill statement. Your included monthly data allowance for your BlackBerry plan is refreshed at 4pm on the last day of your monthly billing cycle. All data used from 4pm onwards on the last day of your billing cycle will count towards your next months included data allowance.
How will I be charged for a BlackBerry plan?
BlackBerry Park Plan
BlackBerry devices which are temporarily disconnected by users will not be de-provisioned on the RIM servers. BlackBerry devices will have a specific BlackBerry Park Plan. The BlackBerry Park Plan will only be assigned to BlackBerry devices.
The Business Mobile Postpaid Agreement applies in addition to the following terms and conditions.
Eligibility for the XT Onebill plan
Available only to residential and home business customers. You need to have fixed line access and calling with Spark on the same account number to be able to place and keep your mobile on the XT Onebill plan.
Contract term
Available on a 24 month contract or Open Term on the Spark Network only.
Call charges
The minimum call charge for your XT Onebill Plan is one minute except for operator assisted and premium numbers; after the first minute you pay per minute. Every call you make (except those made when you are roaming) is charged at the rate applicable to your XT Onebill Plan. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
Included Texts and per minute rate
Excluded minutes and services
Any international calls, premium number calls, operator assisted calls, directory related services and chargeable special short code numbers and calls made or texts sent while roaming. Also excludes TXT, My Favourites and data extras. If you wish to use these services you will need to subscribe.
Operator assisted calls
You'll be charged the full minute rate for each minute or part minute.
Premium numbers
You'll be charged both the premium number rate and the mobile rate for each minute or part minute.
Voicemail/ Cellular Secretary/ Executive Secretary
Any number of messages may be checked per access.
Video Calling
Only available when you make video calls to other video calling capable Spark mobiles within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area.
Plan Transfer
Postpaid customers who have a Minimum Term and want to move to an Open Term plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Postpaid customers who are on a Minimum Term wishing to change their postpaid plan to one which is lower than their current postpaid plan can do so at any time, however Transfer Charges may apply. Refer to our Schedule of Disconnection Fees and Termination Charges
You may transfer plans only once per your billing period by calling Spark on 123.
Your billing period
Your billing period is the period of time you are billed for calls and associated costs accumulated on your account. You billing period is fixed each month. This means your billing period will roll over on the same date each month, with any included texts or usage refreshed on that same date. Your billing period's rollover date will not change, unless you contact Spark and ask for your bill statement date to be changed. You can find out the rollover date of your billing period from *333 and Your Spark.
Changes to these terms
Spark may change, add to or delete these terms, including adding whole new terms.
Any changes will be made, and notified to you, either in accordance with your Business Mobile Postpaid Agreement.