Trade Up terms and conditions

Trade Up terms and conditions

Trade Up terms and conditions

Trade up for $149 incl. GST ($129.57 excl. GST) any time after 12 months, when you sign up each year to our $52.17, $59.99 or above Open Plans on 24 months interest free.

Offer allows you to upgrade to the latest eligible handset provided you meet the eligibility criteria set out in these terms and conditions.

  1. These terms and conditions apply in addition to our Mobile Postpaid Terms and Conditions and any other specific terms and conditions applying to your Plan or Account with Spark, including the Interest Free Payment Terms and Conditions. This offer is subject to availability and release of each new mobile by its manufacturer.
  2. You are automatically eligible for this offer when:
    • you purchase a new selected handset (Eligible Handset) on a 24 month interest free payment option; and
    • sign up to any eligible $52.17, $59.99 and above Open term plan (Eligible Plan) or an open term shared leader plan. Customers must stay on the Eligible Plan for 12 months consecutively to be eligible to trade up.
  3. With this offer you will have the right to upgrade to the latest eligible handset (New Handset) after 12 months of interest free payments on your Eligible Handset or when your Eligible Handset’s manufacturer releases their new phone, whichever occurs later, provided that
    1. you have paid in full 12 consecutive monthly charges in respect of your Eligible Plan, you have paid in full 12 monthly instalments on your Eligible Handset’s interest free payments and there are no current amounts outstanding to be paid on your Spark Account; and
    2. on purchase of your New Handset you pay Spark $149 incl GST (129.57 excl GST), continue to subscribe to an Eligible Plan and sign up to a new interest free payment plan for 24 months on your New Handset.
  4. Eligible Plans include; Mobile $59.99 Plan, Mobile $59.99 Share Plan, Mobile $79.99  Plan, Mobile $79.99 Share Plan, Mobile $99.99 Plan, Mobile $99.99 Share Plan, Business Pay Monthly $52.17 Mobile Plan, Business Pay Monthly $70.85 Mobile Plan, Business Pay Monthly $70.85 Mobile Share Plan, Business Pay Monthly $100.85 Mobile Plan
  5. Once you have upgraded to a New Handset on an Eligible Plan and 24 month interest free payment option in accordance with clause 3, your previous Eligible Plan will be cancelled and you will not be required to pay any further charges in respect of your original Eligible Handset.
  6. You will not receive a refund of any of the payments you have made in respect of your Eligible Handset.
  7. Not all plans and handsets offered by Spark will be eligible for this offer. Spark reserves the right to change the plans and handsets eligible for this offer at any time at its discretion.
  8. Purchase of a New Handset under this agreement is available from Spark stores and Spark Business Hubs.
  9. Customers must be 18 years of age or over to complete a trade up transaction.
      Return of Eligible Handset
    1. Your Eligible Handset must be collected by Telegistics Limited from a Spark store of your choice. The Original Handset must be a make and model acceptable to Telegistics Limited (at its absolute discretion) and be undamaged, in good working condition and meet the following criteria at the time of its return:
      • Switch on and off
      • Be complete with battery and back cover (chargers are not required)
      • The integral bodywork should have no cracks, missing plastics / metal and there should be no missing buttons
      • The bodywork should not be hanging off the main body of the phone in any way
      • The LCD must be working and power up correctly, load the mobile's home screen and be able to access applications
      • The LCD must have no lines or missing pixels
      • The screen must be intact with no cracks
      • There should be no liquid damage
      • A white screen does not constitute a working phone
      • The stylus must be included if originally sold with the mobile
      • Slider mechanisms must function correctly
      • the handset‘s IMEI is not blocked or blacklisted by any New Zealand mobile network.
      The following faults will constitute a 'non-working' phone:
      • Missing battery or back cover
      • Missing buttons or cracked/missing bodywork
      • Doesn't power up beyond a white screen or welcome note
      • LCD has missing lines or pixels
      • Cracked screen
      • Liquid damage
      • Non-responsive touch screen
      • Badly scratched
      • Missing stylus
      • Faulty slider or hinge mechanism
      The following faults are completely unacceptable:
      • Crushed, bent or broken in half
      • Missing a key component; Screen, Camera or Keypad
      • Very badly soiled
      Extra points to note for iPhones:
      • A missing SIM gate constitutes a 'non-working' iPhone.
      • iPhones need to have the Find My Phone app disabled.
  1. You acknowledge and agree that once you return your current Eligible Handset all of your information and data stored on that Eligible Handset will be lost. You will transfer your ownership, title and rights in the Eligible Phone to Telegistics Limited upon placement in the Telegistics box in the Spark store.

Trade up for $149 incl. GST ($129.57 excl. GST) any time after 12 months, when you sign up each year to our $52.17, $59.99 or above Open Plans on 24 months interest free.

Offer allows you to upgrade to the latest eligible handset provided you meet the eligibility criteria set out in these terms and conditions.

  1. These terms and conditions apply in addition to our Mobile Postpaid Terms and Conditions and any other specific terms and conditions applying to your Plan or Account with Spark, including the Interest Free Payment Terms and Conditions. This offer is subject to availability and release of each new mobile by its manufacturer.
  2. You are automatically eligible for this offer when:
    • you purchase a new selected handset (Eligible Handset) on a 24 month interest free payment option; and
    • sign up to any eligible $52.17, $59.99 and above Open term plan (Eligible Plan) or an open term shared leader plan. Customers must stay on the Eligible Plan for 12 months consecutively to be eligible to trade up.
  3. With this offer you will have the right to upgrade to the latest eligible handset (New Handset) after 12 months of interest free payments on your Eligible Handset or when your Eligible Handset’s manufacturer releases their new phone, whichever occurs later, provided that
    1. you have paid in full 12 consecutive monthly charges in respect of your Eligible Plan, you have paid in full 12 monthly instalments on your Eligible Handset’s interest free payments and there are no current amounts outstanding to be paid on your Spark Account; and
    2. on purchase of your New Handset you pay Spark $149 incl GST (129.57 excl GST), continue to subscribe to an Eligible Plan and sign up to a new interest free payment plan for 24 months on your New Handset.
  4. Eligible Plans include; Mobile $59.99 Plan, Mobile $59.99 Share Plan, Mobile $79.99  Plan, Mobile $79.99 Share Plan, Mobile $99.99 Plan, Mobile $99.99 Share Plan, Business Pay Monthly $52.17 Mobile Plan, Business Pay Monthly $70.85 Mobile Plan, Business Pay Monthly $70.85 Mobile Share Plan, Business Pay Monthly $100.85 Mobile Plan
  5. Once you have upgraded to a New Handset on an Eligible Plan and 24 month interest free payment option in accordance with clause 3, your previous Eligible Plan will be cancelled and you will not be required to pay any further charges in respect of your original Eligible Handset.
  6. You will not receive a refund of any of the payments you have made in respect of your Eligible Handset.
  7. Not all plans and handsets offered by Spark will be eligible for this offer. Spark reserves the right to change the plans and handsets eligible for this offer at any time at its discretion.
  8. Purchase of a New Handset under this agreement is available from Spark stores and Spark Business Hubs.
  9. Customers must be 18 years of age or over to complete a trade up transaction.
      Return of Eligible Handset
    1. Your Eligible Handset must be collected by Telegistics Limited from a Spark store of your choice. The Original Handset must be a make and model acceptable to Telegistics Limited (at its absolute discretion) and be undamaged, in good working condition and meet the following criteria at the time of its return:
      • Switch on and off
      • Be complete with battery and back cover (chargers are not required)
      • The integral bodywork should have no cracks, missing plastics / metal and there should be no missing buttons
      • The bodywork should not be hanging off the main body of the phone in any way
      • The LCD must be working and power up correctly, load the mobile's home screen and be able to access applications
      • The LCD must have no lines or missing pixels
      • The screen must be intact with no cracks
      • There should be no liquid damage
      • A white screen does not constitute a working phone
      • The stylus must be included if originally sold with the mobile
      • Slider mechanisms must function correctly
      • the handset‘s IMEI is not blocked or blacklisted by any New Zealand mobile network.
      The following faults will constitute a 'non-working' phone:
      • Missing battery or back cover
      • Missing buttons or cracked/missing bodywork
      • Doesn't power up beyond a white screen or welcome note
      • LCD has missing lines or pixels
      • Cracked screen
      • Liquid damage
      • Non-responsive touch screen
      • Badly scratched
      • Missing stylus
      • Faulty slider or hinge mechanism
      The following faults are completely unacceptable:
      • Crushed, bent or broken in half
      • Missing a key component; Screen, Camera or Keypad
      • Very badly soiled
      Extra points to note for iPhones:
      • A missing SIM gate constitutes a 'non-working' iPhone.
      • iPhones need to have the Find My Phone app disabled.
  1. You acknowledge and agree that once you return your current Eligible Handset all of your information and data stored on that Eligible Handset will be lost. You will transfer your ownership, title and rights in the Eligible Phone to Telegistics Limited upon placement in the Telegistics box in the Spark store.

Trade up for $149 incl. GST ($129.57 excl. GST) any time after 12 months, when you sign up each year to our $52.17, $59.99 or above Open Plans on 24 months interest free.

Offer allows you to upgrade to the latest eligible handset provided you meet the eligibility criteria set out in these terms and conditions.

  1. These terms and conditions apply in addition to our Mobile Postpaid Terms and Conditions and any other specific terms and conditions applying to your Plan or Account with Spark, including the Interest Free Payment Terms and Conditions. This offer is subject to availability and release of each new mobile by its manufacturer.
  2. You are automatically eligible for this offer when:
    • you purchase a new selected handset (Eligible Handset) on a 24 month interest free payment option; and
    • sign up to any eligible $52.17, $59.99 and above Open term plan (Eligible Plan) or an open term shared leader plan. Customers must stay on the Eligible Plan for 12 months consecutively to be eligible to trade up.
  3. With this offer you will have the right to upgrade to the latest eligible handset (New Handset) after 12 months of interest free payments on your Eligible Handset or when your Eligible Handset’s manufacturer releases their new phone, whichever occurs later, provided that
    1. you have paid in full 12 consecutive monthly charges in respect of your Eligible Plan, you have paid in full 12 monthly instalments on your Eligible Handset’s interest free payments and there are no current amounts outstanding to be paid on your Spark Account; and
    2. on purchase of your New Handset you pay Spark $149 incl GST (129.57 excl GST), continue to subscribe to an Eligible Plan and sign up to a new interest free payment plan for 24 months on your New Handset.
  4. Eligible Plans include; Mobile $59.99 Plan, Mobile $59.99 Share Plan, Mobile $79.99  Plan, Mobile $79.99 Share Plan, Mobile $99.99 Plan, Mobile $99.99 Share Plan, Business Pay Monthly $52.17 Mobile Plan, Business Pay Monthly $70.85 Mobile Plan, Business Pay Monthly $70.85 Mobile Share Plan, Business Pay Monthly $100.85 Mobile Plan
  5. Once you have upgraded to a New Handset on an Eligible Plan and 24 month interest free payment option in accordance with clause 3, your previous Eligible Plan will be cancelled and you will not be required to pay any further charges in respect of your original Eligible Handset.
  6. You will not receive a refund of any of the payments you have made in respect of your Eligible Handset.
  7. Not all plans and handsets offered by Spark will be eligible for this offer. Spark reserves the right to change the plans and handsets eligible for this offer at any time at its discretion.
  8. Purchase of a New Handset under this agreement is available from Spark stores and Spark Business Hubs.
  9. Customers must be 18 years of age or over to complete a trade up transaction.
      Return of Eligible Handset
    1. Your Eligible Handset must be collected by Telegistics Limited from a Spark store of your choice. The Original Handset must be a make and model acceptable to Telegistics Limited (at its absolute discretion) and be undamaged, in good working condition and meet the following criteria at the time of its return:
      • Switch on and off
      • Be complete with battery and back cover (chargers are not required)
      • The integral bodywork should have no cracks, missing plastics / metal and there should be no missing buttons
      • The bodywork should not be hanging off the main body of the phone in any way
      • The LCD must be working and power up correctly, load the mobile's home screen and be able to access applications
      • The LCD must have no lines or missing pixels
      • The screen must be intact with no cracks
      • There should be no liquid damage
      • A white screen does not constitute a working phone
      • The stylus must be included if originally sold with the mobile
      • Slider mechanisms must function correctly
      • the handset‘s IMEI is not blocked or blacklisted by any New Zealand mobile network.
      The following faults will constitute a 'non-working' phone:
      • Missing battery or back cover
      • Missing buttons or cracked/missing bodywork
      • Doesn't power up beyond a white screen or welcome note
      • LCD has missing lines or pixels
      • Cracked screen
      • Liquid damage
      • Non-responsive touch screen
      • Badly scratched
      • Missing stylus
      • Faulty slider or hinge mechanism
      The following faults are completely unacceptable:
      • Crushed, bent or broken in half
      • Missing a key component; Screen, Camera or Keypad
      • Very badly soiled
      Extra points to note for iPhones:
      • A missing SIM gate constitutes a 'non-working' iPhone.
      • iPhones need to have the Find My Phone app disabled.
  1. You acknowledge and agree that once you return your current Eligible Handset all of your information and data stored on that Eligible Handset will be lost. You will transfer your ownership, title and rights in the Eligible Phone to Telegistics Limited upon placement in the Telegistics box in the Spark store.