Phishing, spear phishing, whaling and spoofing are types of scam emails.
Phishing scams are sent to a large group of people, with no particular targeting. They are fake emails that come from people pretending to be from a trusted organisation e.g. your bank, telecommunications provider or even from the Government. Phishing emails ‘fish’ for information so they generally ask for personal information, such as credit card details or your account password. Learn more on Phishing.
Spear Phishing uses the same approach as Phishing expect they personalise the email to sound more convincing.
Whale Phishing is a heavily targeted scam, they will personally address you and pose to be from someone you know or trust e.g. your boss.
Spoofing is when someone forges an email to make it look like it has come from a specific email address. If someone receives an email from you, but you didn't send it, then someone has spoofed your email address.
If you receive an email that looks like it's from a generic Xtra or Spark email address, it may not have come from Spark. This includes emails that look like they're from:
Note: any genuine emails you receive from Spark will only ever include links to the Spark website (spark.co.nz). If you think you have received a suspicious email from us, please contact us. We will never ask you for passwords or account information by email.
See a list of verified email scams
Phone scams present themselves in various different forms. There are a range of strategies a scammer employs to trick the victim including number spoofing. This is where a scammer disguises the original caller ID with a number they choose e.g. a local kiwi number, but the call is actually coming from overseas.
See a list of verified phone scams