Phishing, spear phishing, whaling and spoofing are types of scam emails.
Phishing scams are emails sent to a large group of people, with no particular targeting. They're fake emails that come from people pretending to be from a trusted organisation. For example, your bank, telecommunications provider or even from the government. Phishing emails ‘fish’ for information so usually ask for personal information, such as:
There's more information about phishing on the Netsafe website. Visit Netsafe website
Spear phishing is like phishing, except the email addresses you by name. This makes it sound more convincing.
Whale phishing is a targeted scam. The email will address you by name and appear to be from someone you know or trust.
Spoofing is when someone forges an email to make it look like it's come from a specific email address. If someone receives an email from you, but you didn't send it, someone has spoofed your email address.
If you receive an email that looks like it's from a generic Xtra Mail or Spark email address, it may not be from Spark. This includes emails that look like they're from:
Note: Genuine emails you receive from Spark will only ever include links to the Spark website (spark.co.nz). We'll never ask you for passwords or account information by email. If you think you've received a suspicious email from Spark please contact us. Chat with Spark
You can see a list of verified email scams on the current scams page. See current scams
There are many different types of phone scams. There are a range of strategies a scammer uses to trick the person, including number spoofing. This is where a scammer disguises the original caller ID with a number they choose. For example, a call may look like it's from a local NZ number but is actually coming from overseas.
You can see a list of verified phone scams on the current scams page. See current scams