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Outage Map

Back

Outage Map


Sorry the outage map is under maintenance. Please check again tomorrow
Problems in your area?
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GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

View map
  • Internet

  • Mobile

  • Landline

  • Others

Currently there are no internet outages or maintenance.

Currently there are no mobile outages or maintenance.

Currently there are no landline outages or maintenance.

Currently there are no other outages or maintenance.

Current outages & maintenance

Whitiora Outage Outage

(Mobile)

Mobile customers in Whitiora may be experiencing a loss of Voice, Data & SMS services. The outage started 17th August 2022 at 12:05. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Mobile customers in Whitiora may be experiencing a loss of Voice, Data & SMS services. The outage started 17th August 2022 at 12:05. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Mobile customers in Whitiora may be experiencing a loss of Voice, Data & SMS services. The outage started 17th August 2022 at 12:05. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Cambridge Outage Maintenance

(Mobile)

Mobile customers in Cambridge may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Cambridge may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Cambridge may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Tamahere Outage Maintenance

(Mobile)

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Okere Falls Outage Maintenance

(Mobile)

Mobile customers in Okere Falls may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Okere Falls may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Okere Falls may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Otago Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cornish Point (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, up to 10 hours)
  • Mornington (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, up to 8 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cornish Point (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, up t ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cornish Point (between 17th August 2022 at 08:00 and 18th August 2022 at 18:00, up t ...
Expand

Maungatapu Outage Maintenance

(Mobile)

Mobile customers in Maungatapu may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Maungatapu may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Maungatapu may experience a loss of Voice, Data & SMS services (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Wellington Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Paraparaumu Beach (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, up to 8 hours)
  • Waikanae Beach (between 16th August 2022 at 08:00 and 18th August 2022 at 20:00, up to 8 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Paraparaumu Beach (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Paraparaumu Beach (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, ...
Expand

Manawatu-Wanganui Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Castlecliff (between 16th August 2022 at 08:00 and 17th August 2022 at 20:00, up to 4 hours)
  • Levin (between 16th August 2022 at 08:00 and 17th August 2022 at 20:00, up to 4 hours)
  • Levin (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, up to 4 hours)
  • Springvale (between 17th August 2022 at 08:00 and 18th August 2022 at 20:00, up to 4 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Castlecliff (between 16th August 2022 at 08:00 and 17th August 2022 at 20:00, up to ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Castlecliff (between 16th August 2022 at 08:00 and 17th August 2022 at 20:00, up to ...
Expand

Auckland Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 16th August 2022 at 08:00 and 17th August 2022 at 19:00, up to 2 hours)
  • Hillsborough East (between 17th August 2022 at 08:00 and 19th August 2022 at 17:30, up to 1 hour)
  • Kingsland (between 17th August 2022 at 08:00 and 19th August 2022 at 17:30, up to 1 hour)
  • Mount Albert (between 16th August 2022 at 08:00 and 18th August 2022 at 05:30, up to 1 hour)
  • Mount Eden (between 17th August 2022 at 08:00 and 19th August 2022 at 17:30, up to 1 hour)
  • Sandringham (between 16th August 2022 at 08:00 and 18th August 2022 at 05:30, up to 1 hour)
  • Wesley (between 17th August 2022 at 08:00 and 19th August 2022 at 17:30, up to 1 hour)
  • Western Springs (between 16th August 2022 at 08:00 and 18th August 2022 at 05:30, up to 1 hour)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 16th August 2022 at 08:00 and 17th August 2022 at 19:00, u ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 16th August 2022 at 08:00 and 17th August 2022 at 19:00, u ...
Expand

Franklin District Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • South Waiuku (between 16th August 2022 at 08:00 and 18th August 2022 at 18:00, up to 8 hours)
  • South Waiuku (between 15th August 2022 at 08:00 and 19th August 2022 at 18:00, up to 4 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • South Waiuku (between 16th August 2022 at 08:00 and 18th August 2022 at 18:00, up to ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • South Waiuku (between 16th August 2022 at 08:00 and 18th August 2022 at 18:00, up to ...
Expand

Onehunga Outage Outage

(Landline)

Customers in Onehunga may be experiencing a loss of service to their Landline. The outage started 6th August 2022 at 17:03. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Customers in Onehunga may be experiencing a loss of service to their Landline. The outage started 6th August 2022 at 17:03. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Customers in Onehunga may be experiencing a loss of service to their Landline. The outage started 6th August 2022 at 17:03. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Scheduled Maintenance

Thursday, 18th Aug 2022

Auckland Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Freemans Bay (between 18th August 2022 at 07:30 and 19th August 2022 at 17:30, up to 2 hours)
  • Kumeu (between 18th August 2022 at 07:00 and 23rd August 2022 at 17:00, up to 3 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Freemans Bay (between 18th August 2022 at 07:30 and 19th August 2022 at 17:30, up to ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Freemans Bay (between 18th August 2022 at 07:30 and 19th August 2022 at 17:30, up to ...
Expand

Thursday, 18th Aug 2022

Manawatu-Wanganui Region Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Bastia Hill (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, up to 4 hours)
  • Levin (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, up to 3 hours)
  • Levin (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, up to 1 day 4 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Bastia Hill (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, up to ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Bastia Hill (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, up to ...
Expand

Thursday, 18th Aug 2022

Cornish Point Outage

(Mobile)

Mobile customers in Cornish Point may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Cornish Point may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Cornish Point may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Thursday, 18th Aug 2022

Mt Maunganui North Outage

(Mobile)

Mobile customers in Mt Maunganui North may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Mt Maunganui North may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Mt Maunganui North may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 8 hours) due to Network Maintenance.

Thursday, 18th Aug 2022

Matamata Outage

(Mobile)

Mobile customers in Matamata may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Matamata may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Matamata may experience a loss of Voice, Data & SMS services (between 18th August 2022 at 08:00 and 19th August 2022 at 20:00, Up to 5 hours) due to Network Maintenance.

Thursday, 18th Aug 2022

Willis St-Cambridge Terrace Outage

(Mobile)

Mobile customers in Willis St-Cambridge Terrace may experience a loss of Voice, Data & SMS services (between 18th August 2022 09:00 and 17:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Willis St-Cambridge Terrace may experience a loss of Voice, Data & SMS services (between 18th August 2022 09:00 and 17:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Willis St-Cambridge Terrace may experience a loss of Voice, Data & SMS services (between 18th August 2022 09:00 and 17:00, Up to 2 hours) due to Network Maintenance.

Troubleshooting

  • All known issues with Spark internet, landline or mobile connections will be on the map.
  • If the issue you're having isn't on the map, we can help you investigate. Message us
  • We update this map as soon as we've investigated reported faults.
  • Select the Other tab to see any outages affecting Xtra Mail, Netflix or Spotify.

This map is updated every 10 minutes.

If you’re still experiencing problems, follow these tips

If you’re still experiencing problems, follow these tips


Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.


Mobile

Check your Spark mobile and look for user guides.

Mobile

Check your Spark mobile and look for user guides.


Landline

Learn about common landline problems and look for user guides.

Landline

Learn about common landline problems and look for user guides.

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