Please configure
FAQ User Management
Can I move a user from Admins to Contacts, or vice versa?
As an Admin, go to Accounts, find the user in question, click Edit, change their account type and click Confirm.
Can I change the Account Owner?
To change the account Owner you need to submit a ticket via Spark Helpdesk.
As a Contact user, can I see device insights and configure devices?
Device access, including insights, configuration and report generation, is reserved to Admin users.