Mobile Help

What you can do in the Spark app

Download the Spark app from Apple's App Store or Google's Play Store. The Spark app doesn't use your data and is the place to:

  • Top up, buy extras, check balances and track your usage
  • Make changes to your plans and payments
  • Activate Netflix and Spotify
  • Get troubleshooting help
  • Use Live Chat to get help from Spark support staff

Got Prepaid?

  • To top up or check your balance, download the Spark app from Apple's App Store or Google’s Play Store
  • The Spark app doesn't use any data
  • You can also go to spark.co.nz/yt or call *333