If you're a Mobile Pay Monthly customer you've reached your data cap limit. If you're a Mobile Prepaid customer you've run out of credit. Follow the steps below to keep on browsing.
To check your balance call 0800 323232 or *333 or visit www.spark.co.nz/yt
Access to mobile data has stopped because you’ve used your data allowance. This may happen either when you are in New Zealand or while you are roaming overseas.
So you can keep accessing mobile data, you can change your data cap anytime for free.
To increase your Roaming Data Cap, which controls chargeable data accessed while you are overseas, visit m.spark.co.nz/rsc
If you make changes to your cap limit, restart your data session for the new cap limit to take effect immediately. You can do this by restarting your device or going into Flight Mode for 90 seconds.
It's free and easy to get your Data Cap alerts sent to another mobile or email address. Visit m.spark.co.nz/alertmobile
If you're travelling, to increase your Roaming Data Cap, which controls chargeable data accessed while you are overseas, visit m.spark.co.nz/rsc
If you make changes to your cap limit, restart your data session for the new cap limit to take effect immediately. You can do this by restarting your device or going into Flight Mode for 90 seconds.