We're busy moving customers over to our new, local provider. Hopefully by now you've given permission to move everything over, which means there's just a couple of things left to do. Remember that your @xtra email address won’t change so the most important thing you need to do right now is to check whether you need to update your settings. The video below will help you with that, so have a watch.

Free Spark Xtra Mail registrations coming soon Learn more

We're busy moving customers over to our new, local provider. Hopefully by now you've given permission to move everything over, which means there's just a couple of things left to do. Remember that your @xtra email address won’t change so the most important thing you need to do right now is to check whether you need to update your settings. The video below will help you with that, so have a watch.

Free Spark Xtra Mail registrations coming soon Learn more

We're busy moving customers over to our new, local provider. Hopefully by now you've given permission to move everything over, which means there's just a couple of things left to do. Remember that your @xtra email address won’t change so the most important thing you need to do right now is to check whether you need to update your settings. The video below will help you with that, so have a watch.

Free Spark Xtra Mail registrations coming soon Learn more

Need to change your email settings? Check here

Need to change your email settings? Check here

Need to change your email settings? Check here

Forgotten your password? Reset it here

Forgotten your password? Reset it here

Forgotten your password? Reset it here

Permission sorted? Check your email settings.

What kind of mobile do you use?


Operating system

Your webmail is better than ever


Your new webmail service has a crisp new look that makes it easier than ever to log in and use.

New URL

http://www.spark.co.nz/webmail  Bookmark this link

Only using webmail? Start using www.xtramail.co.nz and you’re good to go. It will still take you to Yahoo for now, but you can look forward to smarter and easier webmail early 2017.

Need to know more?

Chances are you’ll find the answers in our Frequently Asked Questions below.

What's changing

We're changing the way we protect, manage and store your emails by moving them home with the help of New Zealand's leading email security experts.

Why are we bringing email home?

Spark is committed to New Zealand and New Zealanders. So after nine years with Yahoo, we've chosen to partner with New Zealand's leading email security company, SMX.

What do I need to do?

Hopefully by now you've updated your password and given us permission to bring over all your old emails, contacts and calendars. So the only thing you might need to do is update some settings. That'll depend on the device you use, so use this handy tool to see if that's you. If you use webmail, you'll also need to update the bookmarks or shortcuts you use to access your mailbox with the URL: xtramail.co.nz

Not sure how to update your bookmarks? Find out how

What if I didn't give permission?

We'll still create an email account for you, but unfortunately none of your emails, contacts or calendars will be moved over. We made several attempts to contact you, but because privacy is so important, we couldn't go in and move your information over without your permission. With this in mind, it's worth backing up anything important.

When is it happening?

It's all happening right now until the end of April. We'll get in touch a week or so out from the changeover to let you know it's coming up.

Will my email address change?

No. Your email address won't change. We're only changing the way we protect, manage and store email, so you'll still be able to use your @xtra.co.nz email address.

Will my email service change?

Yes, but most of the changes are in the background, so you may not notice them at all. If you use webmail, you’ll notice a great new webmail experience at xtramail.co.nz with no advertisements. As you'd expect, the new system will be fast and safe with stacks of storage. Benefits include:

  • Email protected by enterprise grade security and multi-level spam filters
  • Superfast local servers that move your messages in a flash.
  • Plus a great new webmail set-up that makes email easier, at home and on mobile.

Is my private information safe?

Yes. We have a robust migration plan to keep your private information safe throughout the move.

Do I need to change my password?

Yes, if you haven't already, you'll need to update your password. Given the recent Yahoo security breaches, we don't want to take any risks. If you haven't changed it yet or you can't remember your password, go to spark.co.nz/changepassword

Is Xtra email still free?

Yep. As long as you have Spark Broadband (Home, Wireless or Mobile) or Spark Dial Up, we'll keep on covering the cost of your Xtra email. In fact, the only time email isn't free is if you leave Spark. Even then, you can still keep your Xtra email for just $5.95 a month.

Will I need to update my contacts, folders or calendars

As long as you've given us permission, you shouldn't need to. We're planning to move all your folders, contacts and calendar information to the new system so they'll be all set up just as they were. If your folders or contacts are saved directly onto the hard-drive of your computer, our email server change won't make any difference to you at all.

Where can I go for more help?

You can watch our how to videos to learn more about the changes and what you need to do. There's also more on how to update your email settings here.

You'll also find detailed information, help and troubleshooting guides at spark.co.nz/help And if you're still having trouble, you can talk to one of our team by calling 0800 934 348. But please remember, we're moving email for a whole lot of people, so it may be faster to try our online help solutions first.

Will I need to update my email settings?

In many cases, no. But if your system is set up using IMAP, you'll need to update your incoming and outgoing email settings as follows:

  • Incoming: imap.xtra.co.nz, SSL On, Port 993
  • Outgoing: send.xtra.co.nz, SSL On, Port 465

If you're not sure about email settings, use our handy tool to check your settings.

How do I know if I'm using IMAP settings?

Many smartphones and tablets use IMAP settings for email. You should be able to tell by checking the settings in your email program. Look out for the word "POP" or "IMAP". If you're using POP settings, you don't need to do a thing. But if you're using IMAP settings you'll need to update them as follows:

  • Incoming: imap.xtra.co.nz, SSL On, Port 993
  • Outgoing: send.xtra.co.nz, SSL On, Port 465

If you're not sure about email settings, use our handy tool to check your settings.

Do I need to change my POP settings?

No, if you use POP email, your settings will continue to work just as they are. If you want to check your settings, they should be set up as follows:

  • Incoming: pop3.xtra.co.nz, SSL On, Port 995
  • Outgoing: send.xtra.co.nz, SSL On, Port 465

If you're not sure about email settings, use our handy tool to check your settings.

My email isn't working after updating my settings, what do I do?

Don't worry – it's very likely just a small typo in the new settings. For your mail to work – it needs absolutely every detail perfect. That means dots in precisely the right spot in the server names, every letter in its place and every setting just so.

Check your settings again correcting any problems you find and you should be just fine! But if after this you’re still experiencing problems and just cannot find the problem, you can talk to one of our team by calling 0800 934 348.

Do I need to change settings for Webmail?

No, just go to xtramail.co.nz and you're good to go. In fact, our simple new webmail set up makes email easier than ever, at home on your computer or on your mobile.

Just bookmark xtramail.co.nz and you can send, receive, read and file your emails straight from your browser. Find out how

Can I keep my mail with Yahoo?

Yes, of course you can, but you'll need a new email address – you won't be able to keep your current xtra.co.nz address with Yahoo. If you'd still like to stay with Yahoo, go to nz.yahoo.com and register for a new account.

Will there be a new mail app?

Your Xtra email is designed to work in pretty much any mail app that you have. That includes all the most popular apps on apple and android. It's easy to set up, just check the guide for your mobile.

What happens to my Flickr account?

When we switch you over, your @xtra.co.nz will no longer log you in to your Flickr account. If you want to keep using Flickr, you'll need to create a new free Yahoo ID then visit the transfer page to move your Flickr account to the new Yahoo Identity. It's a good idea to do this now.

If you have some photos on Flickr but don't regularly use it, now's also a good time to download any photos you want to keep.

What about Yahoo Messenger?

Yahoo Messenger isn't supported on the new platform. If you still use it, you'll need to create a new free Yahoo ID and then add any Messenger contacts to that ID before your migration takes place.

What about my other Yahoo services?

You're welcome to keep using Yahoo Answers, Yahoo Finance or Yahoo Groups, but again you'll need to create a new free Yahoo ID first. Then before your migration takes place, for:

  • Yahoo Answers: log in with your new Yahoo ID to keep using Answers
  • Yahoo Finance: click the download link on the portfolio page to download a list of companies in your portfolio. Then login to Yahoo Finance with your new Yahoo ID and set up a new portfolio using the list of company tickers you've downloaded.
  • Yahoo Groups: keep your current access levels by logging in with your new Yahoo ID, adding your @xtra.co.nz address as a secondary address and transferring your subscriptions.
  • Yahoo Notepad: copy over any content you wish to keep from your current Notepad setup to your new Yahoo ID Notepad.

How can I check my migration status?

Just head to xtramail.co.nz, pop in your email address and we’ll let you know where you’re up to in the switching process.

Can my switchover be brought forward?

Unfortunately, we can’t switch you over any earlier. But don’t worry, we’re on track to have everyone on the new platform by the end of April. So sit tight, there’s not long to go now.

If I combined other email accounts such as Gmail or Outlook into my Xtra account at Yahoo, will I be able to access them in the new platform?

Unfortunately, because of a new update to email security, you'll no longer be able to access your other email accounts through the Xtra webmail platform.

If you still want to combine your email accounts, you can do that through a mail client instead of webmail.

Do I need to back-up my email before it gets moved?

While it's always a good idea to back-up anything that's important to you – including emails – as long as you've given us permission, we'll work hard to make sure all your @xtra.co.nz messages, folders, contacts and calendars are moved over to the new platform.

Have you got backups of my locally stored information?

If you use an email application like Outlook to download email then it's automatically downloaded and stored 'locally' on your computer. That may well mean that none of this information is stored on our servers and you have the only copy. So it's a really good idea to make a back-up.

Is there any reason that my email address might change?

A small number of email addresses were created a long time ago and no longer comply with modern email address standards. For example, your address may have more than one consecutive dot (joe..bloggs@xtra.co.nz) or it may begin or end with a dot (.joe.blogs.@xtra.co.nz) If that's the case, you may need to change your address.

This is because addresses like these are more likely to be viewed as SPAM or have other problems when sending and receiving mail. If we're concerned about your email address, we'll get in touch directly to chat over your options – chances are you have a perfectly valid email address and may not even know that a rogue address was also set up.

Can I get a new Xtra Mail address now?

We’re in the process of bringing email home to New Zealand. And as a result, we’re doing some work in the background to make sure everything runs smoothly before we open up new registrations. This means you won’t be able to create a new Xtra account right now. But sit tight, new registrations will be open soon. Sorry about the wait.

Need to talk to us? Call 0800 934 348 to talk to our specialist team