Please note: By resetting your password, you are also giving permission for Spark to bring my email home in the move early next year. Once your email has been moved, it will continue to be provided free of charge as long as you have a broadband, dial-up or mobile broadband service plan with us on the same account. If you don’t have one of these plans, Xtra email will cost $5.95 per month from early next year.

Please note: By resetting your password, you are also giving permission for Spark to bring my email home in the move early next year. Once your email has been moved, it will continue to be provided free of charge as long as you have a broadband, dial-up or mobile broadband service plan with us on the same account. If you don’t have one of these plans, Xtra email will cost $5.95 per month from early next year.

Please note: By resetting your password, you are also giving permission for Spark to bring my email home in the move early next year. Once your email has been moved, it will continue to be provided free of charge as long as you have a broadband, dial-up or mobile broadband service plan with us on the same account. If you don’t have one of these plans, Xtra email will cost $5.95 per month from early next year

 
 

Send a password reset link

If your email is already working but you just don't know what password actually is - pop in your email address and we'll send you a reset link. You can then reset your password and grant us permission to bring your email home.

Check your inbox now

We've sent you a link to reset your password. So go to your inbox and click the link. Then choose a new password and give permission to bring your email home.

Access your secret question

Tell us your email address and we'll show you your secret question. You can then answer that to reset your password and grant us permission to bring your email home.