How to unlock your mobile | Spark NZ

Unlocking devices

Has your phone been set up to only work on the Spark Network and you want to use it on another network? Make sure it's unlocked first. Just bring it into a Spark Store, and we'll take a look. If it's locked, we'll provide you what you need to unlock it.

It's free to unlock:

  • If you've had your phone on the Spark Network for 9 months or more

  OR

  • If your phone is on a Pay Monthly 24 Month term plan*

It’ll cost you $30:

  • If you've had your phone on the Spark Network for less than 9 months (unless you're on a Pay Monthly 24 Month term plan*)

*You get one free unlocking during the full 24 month life of the plan

Jump in store to find out more

Find a Spark store near you