ROAMING RATES

Get more data to keep you going

Stay connected while overseas with Spark roaming. There are two roaming packs available in over 40 destinations. Each pack lasts for seven days. You can buy these whether you're a Pay Monthly customer or a Prepaid customer.

If these roaming packs don't suit your needs, you can get casual roaming rates for minutes, texts and data across five zones worldwide. Details for the country you're travelling to can be found below.

  • Get roaming coverage in over 180 destinations. Roaming packs are available for more than 40 of these destinations.
  • Get free 24/7 support from your Spark mobile. If you need us, call +64 3 371 0866 (free call from a Spark mobile).
  • Roaming data caps can be set up to manage casual roaming data costs
  • The Roaming Pack or Roaming Data Pack can be bought for eligible destinations through MySpark online or in the Spark app
  • Sign in to MySpark
  • Get the Spark app
  • You'll get a text message when your roaming pack is ready to use
  • All roaming prices are in NZD and are nil GST payable
  • Roaming is enabled by default on all Spark SIMs. To disable some or all roaming services, please contact the Roaming Helpdesk on +64 3 371 0866.​

Australia roaming options

You can buy a Roaming Pack, Roaming Data Pack or use casual roaming rates.

Data (MB)
Outgoing calls (min)
Incoming calls (min)
Text
Roaming Pack
$20 for seven days
1GB
200 minutes
200 minutes
200 (160 character limit per text)
Roaming Data Pack
$15 for seven days
1GB
-
-
-
Casual rates
(If you don't buy a pack)
$10 per 200MB*
$0.49 per minute
$1 per minute
$0.80 per text (160 character limit per text)

*Every 200MB used costs $10, up to 14 times per day. If you exceed this in a day, your extra data costs $0.50 per 1MB. This resets each day at 00:00 NZT wherever you are in the world, regardless of how much data you've used.

Zone 2 and 6 Roaming

Destinations covered:
In Oceania: American Samoa, Fiji, Papua New Guinea, Nauru, Samoa, Tonga, Vanuatu
In Europe: Austria, Belgium, France, Germany, Greece, Portugal, UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man), Republic of Ireland, Italy (including San Marino and Vatican City), Netherlands, Spain, Switzerland
In Asia: China, Hong Kong, Indonesia, India, Japan, Macau*, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam
In North America: Canada, USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)
In South America: Argentina, Brazil, Venezuela*
In Africa: South Africa
*Roaming for Prepaid customers unavailable.

You can buy a Roaming Pack, Roaming Data Pack or use casual roaming rates.

Data (MB)
Outgoing calls (min)
Incoming calls (min)
Text
Roaming Pack
$20 for seven days
1GB
200 minutes
200 minutes
200 (160 character limit per text)
Roaming Data Pack
$15 for seven days
1GB
-
-
-
Casual rates
(If you don't buy a pack)
$10 per 200MB*
$2.49 per minute
$1 per minute
$0.80 per text (160 character limit per text)

*Every 200 MB used costs $10, up to 14 times per day. If you exceed this in a day, your extra data costs $1 per 1MB. This resets each day at 00:00 NZT wherever you are in the world, regardless of how much data you've used.

Zone 3 Roaming

Destinations covered: Denmark, Finland, Iceland, Luxembourg, New Caledonia, Norway, Sweden

Data (MB)
Outgoing calls (min)
Incoming calls (min)
Text
Casual rates
$3 per 1MB for Pay Monthly customers
$5 per 1MB for Prepaid customers
$3.49 per minute
$1 per minute
$0.80 per text (160 character limit per text)

Zone 4 Roaming

Destinations covered: Rest of the world

Data (MB)
Outgoing calls (min)
Incoming calls (min)
Text
Casual rates
$5 per 1MB for Pay Monthly customers
$8 per 1MB for Prepaid customers
$4.49 per minute
$1 per minute
$0.80 per text (160 character limit per text)

Cruise ships and airlines

At sea, roaming isn't available on Prepaid. Connectivity may be restricted at any time by crew members.
Roaming packs don’t work on cruise ships.
Note: Availability is dependent on the cruise ship or airline's carrier.

Data (MB)
Outgoing calls (min)
Incoming calls (min)
Text
Casual rates
$3 per MB for Pay Monthly customers
$3.49 per minute
$1 per minute
$0.80 per text
(160 character limit per text)

Important to know

  • Roaming relies on the use of overseas telecommunications networks, which we don't control. We can't offer any guarantees about the quality of roaming services. Should a fault arise while you're travelling, please contact the Roaming helpdesk on +64 3 371 0866 or roaming@spark.co.nz, so that we can raise the issue with the local network in your roaming destination.

  • Prepaid customers will receive a charge for any voicemails deposited in their voicemail box while roaming, even if their device is off. This is charged at the standard per min rate for receiving calls while roaming.

  • Inclusions within the Roaming Pack and Roaming Data Pack apply for Prepaid and Pay monthly roaming usage in the following eligible destinations:
    - In Oceania: Australia, American Samoa, Fiji, Papua New Guinea, Nauru, Samoa, Tonga, Vanuatu
    - In Europe: Austria, Belgium, France, Germany, Greece, Portugal, UK (England, Scotland, Wales and In Europe: Austria, Belgium, France, Germany, Greece, Portugal, UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man), Republic of Ireland, Italy (including San Marino and Vatican City), Netherlands, Spain, SwitzerlanItaly (including San Marino and Vatican City), Netherlands, Spain, Switzerland
    - In Asia: China, Hong Kong, Indonesia, India, Japan, Macau*, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam
    - In North America: Canada, USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)
    - In South America: Argentina, Brazil, Venezuela*
    - In Africa: South Africa
    *Roaming for Prepaid customers unavailable.

  • Allowances aren't valid within New Zealand, or in other roaming destinations (including cruise ships or flights).

  • Pay Monthly roaming voice billing relies on the billing files to be sent from the carrier partner and processed by our billing systems. As such Pay Monthly roaming voice usage meters and alerts can be three to four days behind. We encourage you to track your call usage using the call record feature in your mobile, and ensure you have a second pack purchased as back up if you intend to make or receive a lot of calls.

  • New Zealand rates don't apply when roaming. The charges that apply to roaming services are in addition to any other charges which apply to your domestic New Zealand mobile plan.

  • All Roaming Pack, Roaming Data pack and casual roaming charges are listed in New Zealand currency and don't attract GST

  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute)

  • Text messages to and from premium numbers while roaming will be charged at the standard New Zealand rate

  • Outgoing person-to-person texts are charged per 160 characters. There's no charge for incoming person-to-person texts.

  • Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means the customer will be charged $0.80 for text messages of 70 characters in length.

  • Roaming Pack and Roaming Data Pack allocations aren't able to be shared. The data, text and call allocations can only be used from the mobile number that they are bought for.

  • Data roaming is charged in 10kb increments. For more info on managing your data use while travelling, check out Controlling my data roaming usage Source for table below: New Zealand Telecommunications Forum Inc (TCF) International Mobile Roaming Guide, 2018.

  • Activity
    Data used in 15 mins
    Data used in 30 mins
    Data used in one hour
    Other
    Browsing 5MB
    10MB
    20MB
    Social media 5MB
    10MB
    20MB
    Video streaming (YouTube) 60MB
    120MB
    240MB
    Music streaming 15MB
    30MB
    60MB
    Skype (video chat) 20MB
    40MB
    80MB
    Google Maps 9MB
    18MB
    36MB
    Email (without attachments)
    1MB per 40 emails
  • Websites or apps that are zero-rated (don't use your data allocation) while in New Zealand are charged at the standard data roaming rate for the country you're in or deducted from a roaming pack if you have one. The Spark app is zero-rated while roaming.

  • When roaming, sending and receiving picture/MMS messages is charged at the standard data roaming rate for the country you're in or deducted off the data allocation of the roaming pack. You'll also be charged the standard Spark rate for sending a picture/MMS message.

    • Prepaid: Send a picture message to a Spark mobile or any email address for $0.20 per message per recipient. Send a picture message to another mobile network for $0.50 per message per recipient.
    • Pay Monthly: Send a picture message to a mobile on any network or any email address for $0.50 per message per recipient. Send a video message to a mobile on any network for $1 per message per recipient.

  • To retrieve a voicemail while overseas you'll be charged the standard per minute rate for an outgoing call in the zone you're in unless you have an active roaming pack

  • The Roaming Pack and Roaming Data Pack is activated after first roaming use in eligible destinations and will expire seven days after the next New Zealand midnight, after the first roaming use or full consumption of the pack inclusions

  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile

  • The outgoing calling allowance is for use within eligible countries as well as calls to any country around the world and to the voicemail connected to the mobile number with the Roaming Pack and Roaming Data Pack

  • Premium numbers (1800, 1900, 0800) are excluded from the calling allowance and will be charged at casual rates specific to the country you're in.

  • The included texts allowance is for sending texts to numbers within eligible destinations as well as sending messages overseas.

  • Picture messaging/MMS and non-person to person text are excluded from text allowance and will use data from the pack, or at casual data rates if there's no data allocation remaining

  • You can buy and have more than one Roaming Pack or Roaming Data Pack at a time, if you need more allocation. The Roaming Pack or Roaming Data Pack which expires first will be used first

  • Once a roaming pack inclusion has been consumed or the pack has expired customers will revert to casual rates, unless they sign up for an additional roaming pack.

  • View Global Roaming Terms and Conditions

An extra safety net with roaming data smart caps

To control your casual data use overseas, roaming data smart caps let you set a limit on your casual roaming data costs. This is for each billing cycle while you're away.

Choose one of four thresholds. Once you've spent that amount on roaming data, your data service will stop until you increase your cap.

You can view or change your roaming data smart cap through MySpark online. Sign in to MySpark