How Spark Music works

We'll give you the inside word when the biggest acts come to town with pre-sale priority access for Live Nation & music industry partner gigs. For a selected few concerts, we'll also let you bring a mate for free.

You could also get the chance to win a VIP experience with backstage access or maybe we'll fly you to another country if your favourite act isn't coming to New Zealand.

If you didn't receive or have lost your Ticketmaster confirmation email

It can take up to 24 hours for any purchase to show in your online order history. For further enquiries please contact the call centre on 0800 111 999 or "Contact Us" on the Ticketmaster site.

I want to see what I have booked

If you need to re-print your “print-at-home” ticket log onto your Ticketmaster account at www.ticketmaster.co.nz to view your purchases. For delivered tickets, Lost, Stolen or Destroyed General Admission Tickets will not be replaced under any circumstances. Customers must contact Ticketmaster as soon as they notice the tickets are missing and they will explain the procedures for the event and venue. Generally, Lost Ticket Vouchers will not be issued until 48 hours before the event.

If you want to make a change to your tickets

Unfortunately no cancellations, exchanges or refunds are available. Please check that you can attend on the dates given for music events before you make your purchase.