Network traffic

Network traffic management may apply during busy times. That means if lots of people are chatting, streaming and scrolling at the same time, in the same place, we may have to temporarily slow data speeds in that area. That way, no one misses out and everyone stays connected.

Endless data

Endless data is for personal NZ use on your phone only.
Excludes roaming data.
Allocated data at max speed, then speeds reduce to a max of 1.2Mbps.
You'll still be able to use your data as you did before but will experience some degradation (such as lower video resolution) when watching video, streaming or loading images.
Non-standard personal use is prohibited ("Prohibited Usage"), such as machine to machine services or any other similar activity.
Tethering or hotspot is available if you buy a Hotspot extra or if Hotspot data is included in your plan.

Unlimited calls and SMS

You get unlimited calls and SMS to standard NZ and Australian numbers (you need to be texting or calling another person).
Excludes premium and special numbers and roaming.
Unlimited SMS cannot be used for re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs), or any other activity that Spark considers to be non-standard personal usage ("Prohibited Usage").
If we consider that you're engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription with unlimited SMS immediately with notice.

Unlimited data

Unlimited data is for personal NZ use on your phone only.
Excludes roaming data.
Unlimited data is at max speed.
A fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable
Non-standard personal use is prohibited (“Prohibited Usage”), such as machine to machine services or any similar activity.
Unlimited tethering or hotspot is available if included in your plan (fair use applies).

Hotspot

All Prepaid value packs include Hotspot to the full data allowance.
Pay Monthly plans may include a limited amount of Hotspot data, as detailed on the plan.
Hotspot is available as an extra with Spark Endless Mobile plans for $10/month.
If you use Hotspot as an extra or as part of your plan, it counts towards your total data usage on your Endless Mobile plan.
After max speed data allocation is used, speeds will reduce to a maximum 1.2Mbps; this will impact your experience.
Only one Hotspot extra can be added per line per month.
For unlimited hotspot, data is at max speed. A fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable.

Endless Mobile support

What does Endless data mean?

Endless New Zealand data means you can browse the web, stream content, upload, download and play games. While there are no caps on how much data you use, after allocated data at max speed, Spark will reduce your speed to a max of 1.2Mbps for the remainder of the billing cycle; this will impact your experience. No tethering and mobile hotspot unless you buy a Hotspot extra or if hotspot data is included in your plan. Endless data is for use on mobile devices only.

Who is eligible for these plans?

Spark consumer and business customers can buy these plans.

Why does Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, some plans include only limited tethering or hotspot unless you buy a Hotspot extra.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers comply with our terms of use. Service may be slowed, suspended, terminated or restricted for misuse or interference with our network.

What is the Hotspot extra?

The Endless Mobile Plan provides you with Endless data to your mobile, but not to other devices. However, if you don’t have Hotspotting included in your plan, and want to use some data on different devices, you can purchase a Hotspot extra which allows you to hotspot your Endless Mobile Plan data to other devices for up to 30 days from purchase.

Usage from your Hotspot (and/or) Hotspot extra counts towards your total data usage on your Endless plan, and speeds will reduce after allocated data use.

Learn more about Hotspot extras. Visit our extras page

Are the Endless Mobile Plan, Endless Group Plan and Endless Companion Plan compatible with tablets?

These plans are restricted to mobile use only, and can't be used on any other device, including SIM-enabled tablets, t-sticks, modems and hotspots (unless you buy a Hotspot extra or if Hotspot data is included in your plan).

Can I share my Endless Mobile Plan data, SMS and minutes?

You cannot share your data, minutes and SMS using an Endless Mobile Plan or Endless Group Plan.
The Endless Mobile Plan is a stand-alone plan.

What does unlimited data mean?

Unlimited New Zealand data means you can browse the web, stream content, upload, download and play games using your max speed data. A fair use policy applies to our unlimited data. This means you cannot use the service in a way that is overly excessive or unreasonable.

Can Endless Mobile replace my Wireless Broadband plan?

Endless Mobile isn't designed to replace home broadband. Tethering and hotspot use is prohibited (unless you buy a hotspot extra or if Hotspot data is included in your plan), and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

Further support

For more support, visit mobile help

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