Personal Small Business Medium and Enterprise Business Spark 5G Other websites
  • Spark New Zealand
  • Spark Foundation
  • Spark Lab
Cart Settings
  • MySpark account
  • Spark ID settings
  • Sign out
Spark
  • Shop

    Mobile plans

    • Pay Monthly
    • Prepaid
    • Mobile Broadband
    • Travel Packs
    View more

    Mobile phones

    • All phones
    • Apple Shop
    • Samsung Shop
    • Tablets & Mobile Broadband
    View more

    Broadband plans

    • Check your address
    • Wireless Broadband
    • Fibre Broadband
    • Move house
    View more

    Tech & Accessories

    • Latest deals
    • Gift Cards
    • Cases & Protection
    • All Accessories
    View more
  • MySpark
  • Benefits

    Beyond Binary Code


    Beyond Binary Code


    Join Spark and OutLine by adding Beyond Binary Code to your website and change the way you collect gender data.

    View more

    Netflix


    Netflix


    Get non-stop Netflix when you join an eligible Spark broadband plan.

    View more

    Spark Sport


    Spark Sport


    Add Spark Sport to your data and enjoy live sports streaming on demand. Join now to catch the action and never miss your favourite sports match.

    View more

    Spotify


    Spotify


    Endlessly enjoy Spotify Premium on selected broadband plans, mobile plans and mobile packs.

    View more
  • Help & support

    Account

    • Use MySpark
    • Understand my Spark bill
    • Pay my bill
    • Top up my mobile
    • Spark app
    View more

    Broadband

    • Broadband speed test
    • Fix my broadband
    • Set up Fibre
    • Set up broadband usage alerts
    View more

    Mobile

    • Set up mobile
    • Change mobile plan
    • Keep my phone safe
    • Cell tower health & safety
    • Mobile device help
    View more

    Landline

    • Make local & international calls
    • Manage my directory listing
    • Fix my landline
    • Fibre & Wireless features
    View more

    Get More

    • Set up Xtra Mail for the first time
    • Reset my Xtra Mail password
    • Set up Netflix
    • Set up Spotify
    View more

    Privacy and online safety

    • Privacy policy
    • Manage your privacy and security
    • How we manage privacy
    • Scams and unwanted contact
    • Online safety for families

    Outages

    • Outage map
    • Report an outage
    • Connection promise

    Contact us

    • Feedback
    • Book a call
    • Phone numbers
    • Store finder
  • Internet of Things

    IoT Solutions

    • Fleet tracking
    • Asset tracking
    • Water monitoring
    • Parkable for Business
    View more

    IoT Customer Stories

    • Water monitoring
    • Smart cities
    • Asset tracking
    • Fleet tracking
    View more

    Innovation Studio

    • Book a tour
    • Test your technology
    • Spotlight Series

    IoT Networks

    • Network options

    IoT Insights

    • Webinars
    • Articles
    • Videos
    • Podcasts

    IoT Industries

    • Agriculture
    • Healthcare
    • Utilities
    • Councils & Government
    View more

    IoT Devices

    • Netvox R718AB
    • Netvox R718G
    • Bolt OBD
    • IoT Bridge
    View more

    IoT Help & Support

    • IoT Bridge support

Help & support

  • Mobile
  • Broadband
  • Account & Billing
  • Landline
  • Benefits
  • More
    • Accessibility
    • Vulnerable Consumers
    • Outages
    • COVID-19
    • Privacy and online safety
Personal
  • Personal
  • Small Business
Spark Spark
  • Shop Visit
  • MySpark Visit
  • Benefits Visit
  • Help & support Visit
  • 5G Visit
  • Internet of Things Visit
  • Shop Visit
  • Spark IT
  • Help & support Visit
  • Contact Visit
Settings
Sign out

Back

Outage Map

Back

Outage Map


Sorry the outage map is under maintenance. Please check again tomorrow
Problems in your area?
Report a fault

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

View map
  • Internet

  • Mobile

  • Landline

  • Others

Currently there are no internet outages or maintenance.

Currently there are no mobile outages or maintenance.

Currently there are no landline outages or maintenance.

Currently there are no other outages or maintenance.

Current outages & maintenance

Levels Outage Outage

(Mobile)

3G/4G Mobile customers in Levels may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 15:37. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Levels may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 15:37. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Levels may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 15:37. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Hauturu Outage Outage

(Mobile)

4G Mobile customers in Hauturu may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 11:15. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

4G Mobile customers in Hauturu may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 11:15. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

4G Mobile customers in Hauturu may be experiencing a loss of Voice, Data & SMS services. The outage started 11th August 2022 at 11:15. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Otapaurau Outage Maintenance

(Mobile)

Mobile customers in Otapaurau may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 10 hours) due to Network Maintenance.

Mobile customers in Otapaurau may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 10 hours) due to Network Maintenance.

Mobile customers in Otapaurau may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 10 hours) due to Network Maintenance.

Paihia Outage Maintenance

(Mobile)

Mobile customers in Paihia may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Paihia may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Paihia may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Westlake Outage Maintenance

(Mobile)

Mobile customers in Westlake may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 19:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Westlake may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 19:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Westlake may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 19:00, Up to 8 hours) due to Network Maintenance.

Nelson Outage Maintenance

(Mobile)

Mobile customers in Nelson may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Nelson may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Mobile customers in Nelson may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, Up to 8 hours) due to Network Maintenance.

Christchurch Airport Outage Maintenance

(Mobile)

Mobile customers in Christchurch Airport may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 07:00 and 12th August 2022 at 18:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Christchurch Airport may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 07:00 and 12th August 2022 at 18:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Christchurch Airport may experience a loss of Voice, Data & SMS services (between 11th August 2022 at 07:00 and 12th August 2022 at 18:00, Up to 4 hours) due to Network Maintenance.

Rotoroa Island Xx Outage Outage

(Mobile)

3G/4G Mobile customers in Rotoroa Island may be experiencing a loss of Voice, Data & SMS services. The outage started 10th August 2022 at 21:04. We have been advised of a power outage in the island and working on restoring services. We'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Rotoroa Island may be experiencing a loss of Voice, Data & SMS services. The outage started 10th August 2022 at 21:04. We have been advised of a power outage in the island and working on restoring services. We'll ...

3G/4G Mobile customers in Rotoroa Island may be experiencing a loss of Voice, Data & SMS services. The outage started 10th August 2022 at 21:04. We have been advised of a power outage in the island and working on restoring services. We'll ...

Expand

Wellington Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Otaki (between 11th August 2022 at 10:00 and 12th August 2022 at 18:00, up to 2 hours)
  • Waikanae Beach (between 10th August 2022 at 08:00 and 11th August 2022 at 18:00, up to 5 hours)
  • Waikanae Beach (between 10th August 2022 at 08:00 and 12th August 2022 at 20:00, up to 8 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Otaki (between 11th August 2022 at 10:00 and 12th August 2022 at 18:00, up to 2 hour ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Otaki (between 11th August 2022 at 10:00 and 12th August 2022 at 18:00, up to 2 hour ...
Expand

Waikato Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hikuai (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 5 hours)
  • Leamington (between 10th August 2022 at 08:00 and 12th August 2022 at 20:00, up to 8 hours)
  • Matamata (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 5 hours)
  • Onemana (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 5 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hikuai (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 5 hou ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hikuai (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 5 hou ...
Expand

Otago Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cromwell (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 8 hours)
  • Oamaru (between 10th August 2022 at 08:00 and 11th August 2022 at 18:00, up to 8 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cromwell (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 8 h ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Cromwell (between 11th August 2022 at 08:00 and 12th August 2022 at 18:00, up to 8 h ...
Expand

Auckland Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Birkenhead (between 10th August 2022 at 08:00 and 12th August 2022 at 16:00, up to 6 hours)
  • Parnell (between 11th August 2022 08:00 and 19:00, up to 2 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Birkenhead (between 10th August 2022 at 08:00 and 12th August 2022 at 16:00, up to 6 ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Birkenhead (between 10th August 2022 at 08:00 and 12th August 2022 at 16:00, up to 6 ...
Expand

Kahutara Outage Maintenance

(Mobile)

Mobile customers in Kahutara may experience a loss of Voice, Data & SMS services (between 9th August 2022 at 08:00 and 11th August 2022 at 20:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Kahutara may experience a loss of Voice, Data & SMS services (between 9th August 2022 at 08:00 and 11th August 2022 at 20:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Kahutara may experience a loss of Voice, Data & SMS services (between 9th August 2022 at 08:00 and 11th August 2022 at 20:00, Up to 4 hours) due to Network Maintenance.

Bay Of Plenty Region Outages Maintenance

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Edgecumbe (between 10th August 2022 at 08:00 and 11th August 2022 at 18:00, up to 5 hours)
  • Ngongotaha (between 11th August 2022 at 08:00 and 12th August 2022 at 20:00, up to 8 hours)
  • Opotiki (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 3 hours)
  • Papamoa Beach (between 9th August 2022 at 08:00 and 11th August 2022 at 20:00, up to 8 hours)
  • Tauranga (between 11th August 2022 at 22:00 and 12th August 2022 at 02:00, up to 2 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Edgecumbe (between 10th August 2022 at 08:00 and 11th August 2022 at 18:00, up to 5 ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Edgecumbe (between 10th August 2022 at 08:00 and 11th August 2022 at 18:00, up to 5 ...
Expand

Scheduled Maintenance

Thursday, 11th Aug 2022

Opotiki District Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Omaio (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hours)
  • Omaio (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 3 hours)
  • Te Kaha (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hours)
  • Te Kaha (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 3 hours)
  • Torere (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hours)
  • Torere (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 3 hours)
  • Waihau Bay (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hours)
  • Waihau Bay (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 3 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Omaio (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hour ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Omaio (between 11th August 2022 at 23:00 and 12th August 2022 at 06:00, up to 7 hour ...
Expand

Friday, 12th Aug 2022

South Waiuku Outage

(Mobile)

Mobile customers in South Waiuku may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 15:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in South Waiuku may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 15:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in South Waiuku may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 15:00, Up to 2 hours) due to Network Maintenance.

Friday, 12th Aug 2022

Raetihi Outage

(Mobile)

Mobile customers in Raetihi may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Mobile customers in Raetihi may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Mobile customers in Raetihi may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Friday, 12th Aug 2022

Takapuna Central Outage

(Mobile)

Mobile customers in Takapuna Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 19:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Takapuna Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 19:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Takapuna Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 19:00, Up to 2 hours) due to Network Maintenance.

Friday, 12th Aug 2022

Southland Region Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Invercargill (between 12th August 2022 08:00 and 16:00, up to 1 hour)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Invercargill (between 12th August 2022 08:00 and 16:00, up to 1 hour)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Invercargill (between 12th August 2022 08:00 and 16:00, up to 1 hour)

Friday, 12th Aug 2022

Tamahere Outage

(Mobile)

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Tamahere may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, Up to 5 hours) due to Network Maintenance.

Friday, 12th Aug 2022

Waikato Region Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton East (between 12th August 2022 at 08:00 and 13th August 2022 at 20:00, up to 8 hours)
  • Pukemoremore (between 12th August 2022 at 08:00 and 13th August 2022 at 18:00, up to 5 hours)
  • Richmond Heights (between 12th August 2022 at 08:30 and 13th August 2022 at 17:00, up to 3 hours)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton East (between 12th August 2022 at 08:00 and 13th August 2022 at 20:00, up t ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton East (between 12th August 2022 at 08:00 and 13th August 2022 at 20:00, up t ...
Expand

Friday, 12th Aug 2022

Te Aro Outage

(Mobile)

Mobile customers in Te Aro may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 18:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Te Aro may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 18:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Te Aro may experience a loss of Voice, Data & SMS services (between 12th August 2022 08:00 and 18:00, Up to 2 hours) due to Network Maintenance.

Friday, 12th Aug 2022

Auckland Central Outage

(Mobile)

Mobile customers in Auckland Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 09:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Mobile customers in Auckland Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 09:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Mobile customers in Auckland Central may experience a loss of Voice, Data & SMS services (between 12th August 2022 at 09:00 and 13th August 2022 at 18:00, Up to 1 hour) due to Network Maintenance.

Friday, 12th Aug 2022

Canterbury Region Outages

(Mobile)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kainga (between 12th August 2022 10:00 and 14:00, up to 1 hour)
  • West Melton (between 12th August 2022 10:00 and 14:00, up to 1 hour)

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kainga (between 12th August 2022 10:00 and 14:00, up to 1 hour)
  • West Melton ...

Well be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kainga (between 12th August 2022 10:00 and 14:00, up to 1 hour)
  • West Melton ...
Expand

Troubleshooting

  • All known issues with Spark internet, landline or mobile connections will be on the map.
  • If the issue you're having isn't on the map, we can help you investigate. Message us
  • We update this map as soon as we've investigated reported faults.
  • Select the Other tab to see any outages affecting Xtra Mail, Netflix or Spotify.

This map is updated every 10 minutes.

If you’re still experiencing problems, follow these tips

If you’re still experiencing problems, follow these tips


Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.


Mobile

Check your Spark mobile and look for user guides.

Mobile

Check your Spark mobile and look for user guides.


Landline

Learn about common landline problems and look for user guides.

Landline

Learn about common landline problems and look for user guides.

Shop


  • Mobile plans
  • Mobile phones
  • Accessories
  • Get broadband
  • Landline
  • Latest deals

Get More


  • Netflix
  • Spark Sport
  • Spotify
  • Free email
  • Spark Music

MySpark


  • Sign In
  • Register
  • Download App
  • Top Up
  • Pay Bill
  • Check Usage

Help & support


  • Account
  • Broadband
  • Mobile
  • Landline
  • Book a call
  • Feedback
  • Store finder
  • Privacy Policy
  • Legal Disclaimer
  • Accessibility
  • Terms and Conditions
  • Email this Page
  • Print this Page
Spark
  • Spark Foundation
  • Spark New Zealand
Copyright © 2022 Spark NZ