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Current outages & maintenance

New Brighton Outage Outage

(Mobile)

3G/4G Mobile customers in New Brighton may be experiencing a loss of Voice, Data & SMS services. The outage started 27th June 2019 at 13:13. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

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Wellington Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

Carterton (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 8 hours)
Maupuia (between 27th June 2019 at 08:00 and 28th June 2019 at 18:00, up to 4 hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

Carterton (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 8 hou ...

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Auckland Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

Auckland Central (between 27th June 2019 at 22:00 and 29th June 2019 at 06:00, up to 2 hours)
Glenfield (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 6 hours)
Great Barrier Island (Aotea Is (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Mangere Bridge (between 27th June 2019 at 08:00 and 28th June 2019 at 18:00, up to 4 hours)
Mount Wellington (between 27th June 2019 at 22:00 and 29th June 2019 at 06:00, up to 2 hours)
New Lynn (between 25th June 2019 at 07:00 and 27th June 2019 at 20:00, up to 8 hours)
Onehunga (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 2 hours)
Orakei (between 27th June 2019 at 22:00 and 29th June 2019 at 06:00, up to 2 hours)
Remuera (between 25th June 2019 at 07:00 and 27th June 2019 at 20:00, up to 8 hours)
Swanson (between 27th June 2019 at 09:00 and 28th June 2019 at 18:00, up to 2 hours)
Three Kings (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 6 hours)
Waitoki (between 27th June 2019 at 07:00 and 29th June 2019 at 20:00, up to 6 hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

Auckland Central (between 27th June 2019 at 22:00 and 29th June 2019 at 06:00, up t ...

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Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

(between 26th June 2019 at 23:00 and 28th June 2019 at 06:00, up to 3 hours)
Apiti (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Cable Bay (between 26th June 2019 at 23:00 and 28th June 2019 at 06:00, up to 3 hours)
East Cape (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Hamilton Central (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Hicks Bay (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Makakaho (between 27th June 2019 at 07:00 and 29th June 2019 at 20:00, up to 6 hours)
Motueka (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 6 hours)
National Park (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Putaruru (between 27th June 2019 at 08:00 and 28th June 2019 at 18:00, up to 5 hours)
Raukumara (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Stratford (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 6 hours)
Tikitiki (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Tuakau (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 4 hours)
Wainoni (between 25th June 2019 at 07:00 and 27th June 2019 at 20:00, up to 6 hours)
Wainoni (between 27th June 2019 at 07:00 and 29th June 2019 at 20:00, up to 6 hours)
Waipiro (between 24th June 2019 at 22:00 and 28th June 2019 at 06:00, up to 15 hours)
Whanganui (between 26th June 2019 at 08:00 and 28th June 2019 at 18:00, up to 4 hours)
Woodend (between 26th June 2019 at 07:00 and 28th June 2019 at 20:00, up to 6 hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

(between 26th June 2019 at 23:00 and 28th June 2019 at 06:00, up to 3 hours)

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Scheduled Maintenance

Friday, 28th Jun 2019

Somerville Outage

(Mobile)

Mobile customers in Somerville may experience a loss of Voice, Data & SMS services (between 28th June 2019 at 07:00 and 29th June 2019 at 20:00, Up to 6 hours) due to Network Maintenance.

Friday, 28th Jun 2019

Mosgiel Outage

(Mobile)

Mobile customers in Mosgiel may experience a loss of Voice, Data & SMS services (between 28th June 2019 at 09:00 and 29th June 2019 at 18:00, Up to 2 hours) due to Network Maintenance.

Report an outage or fault

All known issues with Spark internet, landline or mobile connections will be on the map.
If the issue you're having isn't on the map, please let us know. Go to Live Chat to report an outage
We update this map as soon as we've investigated reported faults.
Select the Other tab to see any outages affecting Xtra Mail, Lightbox, Netflix or Spotify.

This map is updated every 10 minutes.

If you’re still experiencing problems, follow these tips

If you’re still experiencing problems, follow these tips

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Mobile

Check your Spark mobile and look for user guides.

Mobile

Check your Spark mobile and look for user guides.

Landline

Learn about common landline problems and look for user guides.

Landline

Learn about common landline problems and look for user guides.