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Outage Map

Back

Outage Map


Sorry the outage map is under maintenance. Please check again tomorrow
Problems in your area?
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GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

View map
  • Internet

  • Mobile

  • Landline

  • Others

Currently there are no internet outages or maintenance.

Currently there are no mobile outages or maintenance.

Currently there are no landline outages or maintenance.

Currently there are no other outages or maintenance.

Current outages & maintenance

Glenview Outage Maintenance

(Mobile)

Mobile customers in Glenview may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, Up to 3 hours) due to Network Maintenance.

Mobile customers in Glenview may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, Up to 3 hours) due to Network Maintenance.

Mobile customers in Glenview may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, Up to 3 hours) due to Network Maintenance.

Okato Outage Maintenance

(Mobile)

Mobile customers in Okato may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 18:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Okato may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 18:00, Up to 2 hours) due to Network Maintenance.

Mobile customers in Okato may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 08:00 and 25th January 2018 at 18:00, Up to 2 hours) due to Network Maintenance.

Otago Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Naseby (between 24th January 2018 at 09:00 and 25th January 2018 at 18:00, up to 1 Day 9 Hours)
  • South Hill (between 24th January 2018 at 08:00 and 25th January 2018 at 18:00, up to 1 Day 30 Minutes)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Naseby (between 24th January 2018 at 09:00 and 25th January 2018 at 18:00, up to 1 ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Naseby (between 24th January 2018 at 09:00 and 25th January 2018 at 18:00, up to 1 ...

Expand

Bay Of Plenty Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Athenree (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, up to 5 Hours)
  • Western Heights (between 24th January 2018 at 08:00 and 25th January 2018 at 18:00, up to 1 Day 10 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Athenree (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, up to ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Athenree (between 24th January 2018 at 08:00 and 25th January 2018 at 20:00, up to ...

Expand

Rolleston Outage Outage

(Mobile)

3G/4G Mobile customers in Rolleston may be experiencing a loss of Voice, Data & SMS services. The outage started 24th January 2018 at 07:59. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Rolleston may be experiencing a loss of Voice, Data & SMS services. The outage started 24th January 2018 at 07:59. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Rolleston may be experiencing a loss of Voice, Data & SMS services. The outage started 24th January 2018 at 07:59. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Expand

Taihape Outage Maintenance

(Mobile)

Mobile customers in Taihape may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 07:00 and 26th January 2018 at 19:00, Up to 2 days 12 hours) due to Network Maintenance.

Mobile customers in Taihape may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 07:00 and 26th January 2018 at 19:00, Up to 2 days 12 hours) due to Network Maintenance.

Mobile customers in Taihape may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 07:00 and 26th January 2018 at 19:00, Up to 2 days 12 hours) due to Network Maintenance.

Christchurch Central Outage Maintenance

(Mobile)

Mobile customers in Christchurch Central may experience a loss of Voice, Data & SMS services (between 23rd January 2018 at 10:24 and 24th January 2018 at 17:00, Up to 1 day) due to Network Maintenance.

Mobile customers in Christchurch Central may experience a loss of Voice, Data & SMS services (between 23rd January 2018 at 10:24 and 24th January 2018 at 17:00, Up to 1 day) due to Network Maintenance.

Mobile customers in Christchurch Central may experience a loss of Voice, Data & SMS services (between 23rd January 2018 at 10:24 and 24th January 2018 at 17:00, Up to 1 day) due to Network Maintenance.

Auckland Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 24th January 2018 07:00 and 17:00, up to 10 Hours)
  • Manukau Heads (between 23rd January 2018 at 10:00 and 24th January 2018 at 18:00, up to 1 Day 8 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 24th January 2018 07:00 and 17:00, up to 10 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 24th January 2018 07:00 and 17:00, up to 10 Hours)

Expand

Auckland Region Outages Maintenance

(Internet)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Manurewa (between 25th January 2018 01:00 and 06:00, up to 5 Hours)
  • Papatoetoe (between 26th December 2017 01:00 and 06:00, up to 5 Hours)
  • Remuera (between 28th November 2017 01:00 and 01:20, up to 20 Minutes)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Manurewa (between 25th January 2018 01:00 and 06:00, up to 5 Hours)
  • Papatoe ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Manurewa (between 25th January 2018 01:00 and 06:00, up to 5 Hours)
  • Papatoe ...

Expand

Northland Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kaikohe (between 27th November 2017 07:00 and 11:00, up to 4 Hours)
  • Ohaeawai (between 25th January 2018 at 07:00 and 26th January 2018 at 18:00, up to 1 Day 11 Hours)
  • Paihia (between 30th November 2017 18:00 and 23:00, up to 5 Hours)
  • Russell (between 30th November 2017 08:00 and 13:00, up to 5 Hours)
  • Russell (between 25th November 2017 12:00 and 15:00, up to 3 Hours)
  • Russell (between 25th November 2017 08:00 and 08:30, up to 30 Minutes)
  • Russell (between 25th November 2017 13:00 and 14:00, up to 1 Hour)
  • Towai (between 29th November 2017 09:00 and 17:00, up to 8 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kaikohe (between 27th November 2017 07:00 and 11:00, up to 4 Hours)
  • Ohaeawa ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kaikohe (between 27th November 2017 07:00 and 11:00, up to 4 Hours)
  • Ohaeawa ...

Expand

Scheduled Maintenance

Wednesday, 24th Jan 2018

Motunau Outage

(Mobile)

Mobile customers in Motunau may experience a loss of Voice, Data & SMS services (between 24th January 2018 09:00 and 16:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Motunau may experience a loss of Voice, Data & SMS services (between 24th January 2018 09:00 and 16:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Motunau may experience a loss of Voice, Data & SMS services (between 24th January 2018 09:00 and 16:00, Up to 7 hours) due to Network Maintenance.

Wednesday, 24th Jan 2018

Barrytown Outage

(Mobile)

Mobile customers in Barrytown may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 09:00 and 25th January 2018 at 17:00, Up to 1 day 1 hour) due to Network Maintenance.

Mobile customers in Barrytown may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 09:00 and 25th January 2018 at 17:00, Up to 1 day 1 hour) due to Network Maintenance.

Mobile customers in Barrytown may experience a loss of Voice, Data & SMS services (between 24th January 2018 at 09:00 and 25th January 2018 at 17:00, Up to 1 day 1 hour) due to Network Maintenance.

Report an outage or fault 

  • All known issues with Spark internet, landline or mobile connections will be on the map.
  • If the issue you're having isn't on the map, please let us know.
  • We update this map as soon as we've investigated reported faults.
  • Select the Other tab to see any outages affecting Xtra Mail, Lightbox, Netflix or Spotify.

This map is updated every 10 minutes.

If you’re still experiencing problems, follow these tips

If you’re still experiencing problems, follow these tips


Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.


Mobile

Check your Spark mobile and look for user guides.

Mobile

Check your Spark mobile and look for user guides.


Landline

Learn about common landline problems and look for user guides.

Landline

Learn about common landline problems and look for user guides.

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