Current outages & maintenance
SCAM EMAILS Outage
(Others)
We have heard reports of an attack which involves someone claiming to be Spark Xtra Mail Team and warning customers that Someone tried to access your Spark account from a different location than usual.
The summary is that it's tricky for Spark to prevent these kinds of attacks. The best line of defence we have is to make sure our customers know what to look out for so they avoid being scammed. We welcome the opportunity to make New Zealanders aware of the tactics scammers use, so they are forewarned and can keep themselves safe.
There are a number of scams out there – for instance, we’ve heard that fraudsters tell customers their Spark services will be cut off due to security issues unless they change their settings or clean up their computers. The customers are then directed to a website where they are asked to download some software, which the fraudsters have branded as Spark.
Another example is where customers are asked to give remote access to their computer and provide personal banking information. Sometimes they are instructed to leave their phone off the hook for three days following the ‘setting change’ as part of this scam.
Our advice on how to avoid being scammed:
- The most important thing to remember is that we will never ring customers out of the blue and ask them for any form of personal information – particularly bank details or passwords. We will only ask you for personal information if you call us. If you receive a call from someone claiming to be from Spark who asks you to enter on the computer your bank details, end the call.
- It’s vitally important that customers do not visit fraudulent webpages, or provide any personal banking information. If they have any doubts about a phone call’s legitimacy, they should end the call as quickly as possible.
- Unfortunately, fraudsters actively monitor Spark’s activity and copy our methods of communication, so we know it can be difficult for customers to tell the different between genuine calls and fake ones.
- Anyone who suspects they have been the victim of this scam and who has passed on bank account details or logged into online banking while on one of these calls, should contact their bank immediately.
- Spark customers who wish to share details of scam calls, or who have any particular concerns, should emailscamhelp@spark.co.nz.
We have heard reports of an attack which involves someone claiming to be Spark Xtra Mail Team and warning customers that Someone tried to access your Spark account from a different location than usual.
The ...
We have heard reports of an attack which involves someone claiming to be Spark Xtra Mail Team and warning customers that Someone tried to access your Spark account from a different location than usual.
The ...
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