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Back

Outage Map

Back

Outage Map


Sorry the outage map is under maintenance. Please check again tomorrow
Problems in your area?
Report a fault

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

GENERAL SERVICE
OUTAGES

Learn about any other outages that are affecting Spark customers. Check here to see if there's any problems with Xtra Mail, Lightbox, Netflix or Spotify.

View map

  • Internet

  • Mobile

  • Landline

  • Others

Currently there are no internet outages or maintenance.

Currently there are no mobile outages or maintenance.

Currently there are no landline outages or maintenance.

Currently there are no other outages or maintenance.

Current outages & maintenance

Kaiaua Outage Outage

(Mobile)

3G/4G Mobile customers in Kaiaua may be experiencing a loss of Voice, Data & SMS services. The outage started 27th April 2018 at 00:23. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Kaiaua may be experiencing a loss of Voice, Data & SMS services. The outage started 27th April 2018 at 00:23. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

3G/4G Mobile customers in Kaiaua may be experiencing a loss of Voice, Data & SMS services. The outage started 27th April 2018 at 00:23. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Waikato Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Awakino (between 27th April 2018 01:00 and 06:00, up to 5 Hours)
  • Hamilton Central (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, up to 7 Hours)
  • Rotoorangi (between 27th April 2018 08:30 and 13:00, up to 4 Hours 30 Minutes)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Awakino (between 27th April 2018 01:00 and 06:00, up to 5 Hours)
  • Hamilton C ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Awakino (between 27th April 2018 01:00 and 06:00, up to 5 Hours)
  • Hamilton C ...

Expand

Taumarunui Central Outage Maintenance

(Mobile)

Mobile customers in Taumarunui Central may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Taumarunui Central may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Taumarunui Central may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Matiere Outage Maintenance

(Mobile)

Mobile customers in Matiere may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Matiere may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Mobile customers in Matiere may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 23:00 and 27th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Auckland Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 27th April 2018 08:00 and 18:00, up to 10 Hours)
  • Mangere (between 26th April 2018 at 22:00 and 27th April 2018 at 05:45, up to 7 Hours 45 Minutes)
  • Papatoetoe (between 26th April 2018 at 22:00 and 27th April 2018 at 05:45, up to 7 Hours 45 Minutes)
  • Whangateau (between 26th April 2018 at 22:00 and 27th April 2018 at 07:00, up to 9 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 27th April 2018 08:00 and 18:00, up to 10 Hours)
  • ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Auckland Central (between 27th April 2018 08:00 and 18:00, up to 10 Hours)
  • ...

Expand

Waikato & Bay Of Plenty Regions Outage Outage

(Internet)

Customers in Waikato & Bay Of Plenty Regions may be experiencing a loss of Internet service. The outage started 26th April 2018 at 13:45. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Customers in Waikato & Bay Of Plenty Regions may be experiencing a loss of Internet service. The outage started 26th April 2018 at 13:45. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Customers in Waikato & Bay Of Plenty Regions may be experiencing a loss of Internet service. The outage started 26th April 2018 at 13:45. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Murchison Outage Maintenance

(Mobile)

Mobile customers in Murchison may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 11:00 and 27th April 2018 at 18:00, Up to 1 day 7 hours) due to Network Maintenance.

Mobile customers in Murchison may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 11:00 and 27th April 2018 at 18:00, Up to 1 day 7 hours) due to Network Maintenance.

Mobile customers in Murchison may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 11:00 and 27th April 2018 at 18:00, Up to 1 day 7 hours) due to Network Maintenance.

Otago Region Outages Maintenance

(Mobile)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Maheno (between 26th April 2018 at 10:00 and 27th April 2018 at 18:00, up to 1 Day 8 Hours)
  • Oamaru (between 27th April 2018 09:00 and 18:00, up to 9 Hours)
  • South Hill (between 26th April 2018 at 22:00 and 27th April 2018 at 05:59, up to 7 Hours 59 Minutes)
  • Weston (between 27th April 2018 10:00 and 18:00, up to 8 Hours)

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Maheno (between 26th April 2018 at 10:00 and 27th April 2018 at 18:00, up to 1 Day ...

We’ll be making some changes to the Mobile network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Maheno (between 26th April 2018 at 10:00 and 27th April 2018 at 18:00, up to 1 Day ...

Expand

Renwick Outage Maintenance

(Mobile)

Mobile customers in Renwick may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 09:00 and 27th April 2018 at 18:00, Up to 1 day 9 hours) due to Network Maintenance.

Mobile customers in Renwick may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 09:00 and 27th April 2018 at 18:00, Up to 1 day 9 hours) due to Network Maintenance.

Mobile customers in Renwick may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 09:00 and 27th April 2018 at 18:00, Up to 1 day 9 hours) due to Network Maintenance.

Halswell Outage Maintenance

(Mobile)

Mobile customers in Halswell may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 08:00 and 27th April 2018 at 17:00, Up to 1 day 9 hours) due to Network Maintenance.

Mobile customers in Halswell may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 08:00 and 27th April 2018 at 17:00, Up to 1 day 9 hours) due to Network Maintenance.

Mobile customers in Halswell may experience a loss of Voice, Data & SMS services (between 26th April 2018 at 08:00 and 27th April 2018 at 17:00, Up to 1 day 9 hours) due to Network Maintenance.

Scheduled Maintenance

Friday, 27th Apr 2018

Carrington Outage

(Mobile)

Mobile customers in Carrington may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Carrington may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Carrington may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Westown Outage

(Mobile)

Mobile customers in Westown may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Westown may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Mobile customers in Westown may experience a loss of Voice, Data & SMS services (between 27th April 2018 01:00 and 06:00, Up to 5 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Kaka Point Outage

(Internet)

Customers in Kaka Point may experience a loss of Internet services (between 27th April 2018 06:00 and 18:00, Up to 12 hours) due to Network Maintenance.

Customers in Kaka Point may experience a loss of Internet services (between 27th April 2018 06:00 and 18:00, Up to 12 hours) due to Network Maintenance.

Customers in Kaka Point may experience a loss of Internet services (between 27th April 2018 06:00 and 18:00, Up to 12 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Otago Region Outages

(Internet)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Clydevale (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Kaitangata (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Owaka (between 27th April 2018 06:00 and 18:00, up to 12 Hours)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Clydevale (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Kaitangata (be ...

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Clydevale (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Kaitangata (be ...

Expand

Friday, 27th Apr 2018

Southland Region Outages

(Internet)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Myross Bush (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Ryal Bush (between 27th April 2018 06:00 and 18:00, up to 12 Hours)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Myross Bush (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Ryal Bush (b ...

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Myross Bush (between 27th April 2018 06:00 and 18:00, up to 12 Hours)
  • Ryal Bush (b ...

Expand

Friday, 27th Apr 2018

Totara North Outage

(Mobile)

Mobile customers in Totara North may experience a loss of Voice, Data & SMS services (between 27th April 2018 at 07:00 and 29th April 2018 at 18:00, Up to 2 days 11 hours) due to Network Maintenance.

Mobile customers in Totara North may experience a loss of Voice, Data & SMS services (between 27th April 2018 at 07:00 and 29th April 2018 at 18:00, Up to 2 days 11 hours) due to Network Maintenance.

Mobile customers in Totara North may experience a loss of Voice, Data & SMS services (between 27th April 2018 at 07:00 and 29th April 2018 at 18:00, Up to 2 days 11 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Bay Of Plenty Region Outages

(Internet)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kawerau (between 27th April 2018 08:00 and 17:00, up to 9 Hours)
  • Te Teko (between 27th April 2018 08:00 and 17:00, up to 9 Hours)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kawerau (between 27th April 2018 08:00 and 17:00, up to 9 Hours)
  • Te Teko (between ...

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Kawerau (between 27th April 2018 08:00 and 17:00, up to 9 Hours)
  • Te Teko (between ...

Expand

Friday, 27th Apr 2018

Rangiora Outage

(Internet)

Customers in Rangiora may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Rangiora may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Rangiora may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Tapawera Outage

(Internet)

Customers in Tapawera may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Tapawera may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Tapawera may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Colville Outage

(Internet)

Customers in Colville may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Colville may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Customers in Colville may experience a loss of Internet services (between 27th April 2018 08:00 and 17:00, Up to 9 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Waikato Region Outages

(Internet)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton Central (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 Day 6 Hours)
  • Wharepuhunga (between 27th April 2018 08:00 and 17:00, up to 9 Hours)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton Central (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 D ...

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Hamilton Central (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 D ...

Expand

Friday, 27th Apr 2018

Manawatu-Wanganui Region Outages

(Internet)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Matiere (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 Day 6 Hours)

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Matiere (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 Day 6 Hour ...

We’ll be making some changes to the network today in the following areas. Outage times vary between areas. Please see below for further timings

  • Matiere (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, up to 1 Day 6 Hour ...

Expand

Friday, 27th Apr 2018

Taumarunui Central Outage

(Internet)

Customers in Taumarunui Central may experience a loss of Internet services (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, Up to 1 day 6 hours) due to Network Maintenance.

Customers in Taumarunui Central may experience a loss of Internet services (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, Up to 1 day 6 hours) due to Network Maintenance.

Customers in Taumarunui Central may experience a loss of Internet services (between 27th April 2018 at 12:00 and 28th April 2018 at 18:00, Up to 1 day 6 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Manawahe Outage

(Mobile)

Mobile customers in Manawahe may experience a loss of Voice, Data & SMS services (between 27th April 2018 13:00 and 17:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Manawahe may experience a loss of Voice, Data & SMS services (between 27th April 2018 13:00 and 17:00, Up to 4 hours) due to Network Maintenance.

Mobile customers in Manawahe may experience a loss of Voice, Data & SMS services (between 27th April 2018 13:00 and 17:00, Up to 4 hours) due to Network Maintenance.

Friday, 27th Apr 2018

Pakuranga Outage

(Internet)

Customers in Pakuranga may experience a loss of Internet services (between 27th April 2018 at 23:00 and 28th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Customers in Pakuranga may experience a loss of Internet services (between 27th April 2018 at 23:00 and 28th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Customers in Pakuranga may experience a loss of Internet services (between 27th April 2018 at 23:00 and 28th April 2018 at 06:00, Up to 7 hours) due to Network Maintenance.

Report an outage or fault 

  • All known issues with Spark internet, landline or mobile connections will be on the map.
  • If the issue you're having isn't on the map, please let us know.
  • We update this map as soon as we've investigated reported faults.
  • Select the Other tab to see any outages affecting Xtra Mail, Lightbox, Netflix or Spotify.

This map is updated every 10 minutes.

If you’re still experiencing problems, follow these tips

If you’re still experiencing problems, follow these tips

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Internet

Get help connecting to the internet, with settings on your modem & Xtra Mail.

Mobile

Check your Spark mobile and look for user guides.

Mobile

Check your Spark mobile and look for user guides.

Landline

Learn about common landline problems and look for user guides.

Landline

Learn about common landline problems and look for user guides.

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