Everyone loves spare cash! Put some in your back pocket by getting the Spark Bundle Up Bonus. You can apply for the bonus ($10/mth) if you have an eligible consumer Pay Monthly Mobile plan and a residential Broadband plan with Spark as well. Spark T&Cs apply.
Sign up with Spark for a 12 month or 24 month broadband contract, and a standard connection and WiFi modem is included for residential customers. Spark T&Cs apply.
With Spark residential broadband plans you get Lightbox as standard, and Netflix on eligible plans. Watch what you want, when you want. Top-rated shows & movies are at your finger tips. Spark T&Cs apply.
With Spark broadband you get even more of the good stuff. 1GB free public WiFi and Lightbox TV are standard on 12 and 24 month plans. Or take up a 24 month unlimited broadband plan and you’ll also get Netflix on us for a year – watch what you want, when you want. Or if speed is your thing then hold on to your hat because our Fibre plans come in a range of fast, faster and blazing!
Sign up for broadband online on a 12 month or a 24 month contract and score a Buy Online Credit Terms and conditions
Sign up for broadband online for a 12 month or a 24 month contract and score a three months free broadband credit. Terms and Conditions
Available on a 12 month or 24 month contract. There is a no contract option available but installation and modem costs may apply. Additional charges may apply for non-standard installations. $14.95 modem postage and handling fees apply.
We do not guarantee service until installation is complete and your line has been tested.
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more
Fibre, ADSL & VDSL Additional Data Charges
If you have a data limit on your plan and you exceed your monthly limit, you’ll be charged an additional $5 per 5GB of data up to $50. If you exceed $50 of extra data, we’ll switch you to unlimited for the remainder of the month. Sign up for usage alerts and we’ll notify you at 80% and 100% of your monthly data allowance, and at 5GB and 50GB over your monthly data allowance. Alternatively, switch to Unlimited and you'll never have to worry!
If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. Once you exceed this, you can purchase an additional 10GB Data Extra pack for $10 through MySpark.
Charging for Spark Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
A 24 month contract applies for a free modem and standard fibre connection for residential customers.
If you choose to sign up with Spark Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.
A 12 month contract applies for a free modem and standard fibre connection for residential customers.
If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.
If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.
When you sign up with Spark Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.
If you move house, a moving house fee of $99 may apply.
Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.
You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.
Fair Use Policy
Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy
Sign-up with Spark on a 12-month or 24-month contract and we'll supply a free top-spec modem if you need one. We have four models and which one you get depends on your connection type. If you prefer to use your own modem you can do that too, you’ll just need to check it’s configured for our network
Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband will not be for you.
With Ultra Fibre 30, the service has the ability to deliver Fibre speeds up to 30mbps downstream and 10mbps upstream. Ultra Fibre 100 has the ability to deliver Fibre speeds up to 100mbps downstream and 20mbps upstream. Ultra Fibre 200 can provide up to 200Mbps downstream and 20Mbps upstream. Ultra Fibre Gigatown (only available in Dunedin), and Ultra FibreMAX can provide amazing speeds up to 1000Mbps downstream and 500Mbps upstream.
Actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.
Sign-up on a 12 month contract and we'll do this for free. There's also a no-contract option which costs $299 for the installation and the Ultra Fibre modem.
The standard fibre installation should suit most New Zealand homes and requires a technician from your Local Fibre Company to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.
It includes all the work needed to connect your home to the fibre running down the street:
You'll need this if your house is more than 200m from the Fibre access point on the street. Or if you decide to install your fibre modem in a different place from the ONT and need additional wiring as a result.
The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work.
If you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. This cost to do this wiring work is $49.
When we connect you to Fibre we will disconnect your copper phone line (if you have one) and replace it with a fibre based phone service (or no phone service if you go Naked).
This will affect the functionality of services such as medical and monitored alarms, faxes or set top boxes that use the existing copper phone connection to communicate, so please make sure any equipment is compatible with a Fibre landline by contacting the manufacturer or arranging for a test call to be made before the copper is disconnected.
We will submit your desired appointment date and time to the Local Fibre Company who will perform the installation. If this date/time is not possible we will let you know and request a new appointment. The installer usually arrives between 8am and 11am and you will need to be home on the day you choose.
You may need to allow a full day for the work to be done and you'll also need to be available on-site as the installation team will be working both inside and outside of your home.
Don't worry though. The installation team will make sure you understand what's required and they won't start any work unless you are happy with what's being proposed.
There are three pieces of equipment you need installed at your home:
Ducting on your property
If your house was built after 1987 and has underground ducting, there's a good chance the ducting which carries your current phone line can also be used to carry a new Fibre connection.
If the house was built before 1987 it's more likely to need new ducting. This means a trench will need to be dug to install the ducting. The trench may be dug by the Local Fibre Company, or they may ask for you to organise this yourself. This will be determined at the time of the install. Installers will do their best to minimise the impact on any grass areas and if hard surfaces are affected they will be resealed. Local Fibre Companies have said they will also attempt to reinstate these areas to the previous standard but this is not guaranteed; especially where specific hard services are used (e.g. matching concrete patina, paving stones).
Renting / Multi Dwelling Units / Right of ways
If you're renting the property, live in an apartment, unit or in a subdivision where you share the title with other properties, or if you live somewhere where Fibre needs to go over someone else's land to get to your property from the street we may ask you for extra information. If they need to dig a trench, the Local Fibre Company will need to gain permission from all of affected landowners. They will provide all of the necessary paperwork if it's required though.
Things to think about before installation
Where do you want to put your ONT and new WiFi Fibre modem? Ideally these should go in a central room close to a powerpoint, in a central location for good wifi coverage and close to a jackpoint if you wish to continue to use your premise wiring for fibre landline. If finding a spot that meets all your needs is tricky you may need to pay for some additional wiring. The installation staff can discuss this with you in more detail.
We encourage you to review the end user terms provided by your, company, before your installation date as you will need to agree to these before the work starts. View terms.
What to expect on the day
An installer will arrive at your home and talk you through what work is required to get your fibre connection up and running:
There are four Local Fibre Companies (LFCs) rolling out fibre across New Zealand: Chorus, North Power, Ultra Fast Fibre and Enable.
The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video. Content such as web pages and videos are stored on 'content servers' so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed. If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' WiFi connection. The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus your speed. The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi. For example, Cat 5e is a high-quality network cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
^ Ultra Fast Fibre MAX is next generation broadband delivered at blistering speeds, over the fastest residential Fibre service in NZ (using gigabit technology). In optimal conditions - such as those we recommend below*, most customers should see between 700Mbps-900Mbps on a speed test, although some connections may achieve even better than this. In order to get the best performance out of your Ultra Fast Fibre MAX service, you might need to change the way you're connecting to the internet, and most importantly you will need to have high specification hardware in your home. Spark terms and charges will apply.
*To get the best possible performance from Ultra Fast Fibre MAX broadband, we recommend using:
And always test with a local speed test server (for Spark customers this is www.spark.co.nz/speedtest)
Wireless broad is Spark's fast and reliable Wireless broadband service delivered over our super-fast 4G mobile network.
Spark Wireless Broadband is high quality and reliable. That means less buffering, lag and it doesn't drop out when you need it most.
Broadband going slow? Ditch copper and tap into Wireless Broadband. It's superfast technology that sends internet straight to your home.
Easy set up
Get your modem delivered to your door. Plug it in to the power and jump online in minutes. No wires, no worries.
We're so confident you'll love the quality of Spark Home Superfast Wireless Broadband network connection, there's even a 30 day money back network guarantee in case you don't. Spark does not guarantee that the service can be supplied at a particular location. In the event that service is not available at your location, you can return your Spark Wireless Modem to Spark within 30 days of receiving the Spark Wireless Modem for a full refund of the purchase price and first month's access fees (excludes purchases of additional data).
If you aren't 100% happy with your signal strength, contact us and arrange to return your modem in its original packaging and in as-new condition to receive a full refund of the modem cost and any plan fee you paid. FYI the refund does not include out of plan charges such as additional data purchases. Our 30 day money back network guarantee doesn't affect any rights or remedies you may have under the Consumer Guarantees Act.
Return the modem to us in the channel it was purchased. It must be in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
You can only use the Money Back Guarantee once at a given address. If you've moved to a different address within the Superfast Wireless Broadband Coverage area, you will be eligible to use the Money Back Network Guarantee again at the new address, proving you have notified us of the move to the new address.
Criteria for the 30 day money back guarantee:
Note: Only the the base plan cost and the cost of the modem (if not on a 12 month contract) will be refunded. We will not refund overage, additional data purchases, or chargeable calls that are made in addition to the base plan cos.
To ensure broadband performance and network consistency remain at their optimal levels, Spark may monitor 4G capacity in certain areas to ensure customers are always receiving the best possible service. This may mean Spark has to restrict capacity in some areas at certain times for new customers, particularly if the area is becoming congested.
You can connect as many devices (e.g. computers, tablets, laptops and smartphones) as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.
ADSL broadband has been the standard in NZ for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.
Heaps faster than ADSL! Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet – the better.
If you can get both at your address then you should certainly consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster. Fibre is can take a little longer to install than VSDL, but it's worth it.
It's super easy! When you order VDSL we offer a standard connection similar to ADSL. Please note you will still need a compatible modem to receive the full benefit of VDSL.
We have a range of VDSL plans and when you sign up to a 12 month contract standard installation and a top-spec modem is free too.
We'll send you a high spec compatible Wi-Fi modem before the installation date and you'll need to have this on hand when the work starts. The modem will then be connected to the new VDSL jack point. So ideally, the jack point and modem should be installed where you'll make most use of the internet; for example, next to a centrally located TV for game consoles or in an office for desktop computers.
Sign-up with Spark for 12-months and the modem is free!
Once VDSL has been installed, a technician will fine-tune the new service. While this is going on there could be some variability in how your connection performs. After 10 days, if the speed is not consistently better than 15Mbps download, and we aren't able to improve things, you can switch back to standard ADSL at no extra charge or penalty.